CHAM is the First Bronx Hospital to Receive
the Emergency Nurses Association's Lantern Award for Quality,
Safety and Education
BRONX,
N.Y., July 11, 2024 /PRNewswire/ -- Today, the
Children's Hospital at Montefiore (CHAM) Emergency Department was
named a recipient of the prestigious Emergency Nurses Association
(ENA) Lantern Award, which recognizes an emergency department (ED)
that demonstrates exceptional performance in leadership, practice,
education, advocacy and research.
The CHAM ED, which cares for more than 50,000
children annually from birth to 20 years-old, was recognized for
its culture of collaboration, respect and continuous quality
improvement. It stood out for how the team coordinates care to
address complex conditions like sickle cell disease; the
development of tools to keep families informed of activities taking
place in the ED; and programming of family-friendly events and
education.
"Receiving the Lantern Award was not merely a
personal dream, but a testament to our whole team's advocacy for
Bronx families," said Janine Llamzon, DNP, MS, AGNP-c, RN, CEN,
NEA-BC, Assistant Vice President, Emergency Service Line,
Montefiore Health System and assistant professor, Albert Einstein College of Medicine. "This
accomplishment underscores our dedication to delivering exceptional
care and marks a significant milestone in CHAM ED's ongoing efforts
to redefine what is possible."
Part of what distinguishes the CHAM ED is its
dedication to enhancing the patient experience through initiatives
shaped by personal feedback. For instance, in 2021, Benjamin Quinones, BSN, RN, PCC, introduced
patient experience cards in the pediatric ED. These cards ensure
families are informed about their child's medical team, provide
time estimates for next steps in their care plan, and detail
procedures a child may need, all aimed at helping families feel
informed and cared for.
"My brother's passing left an indelible ache in
my chest, but it also fueled an unwavering determination to
contribute to how we deliver pediatric care in a meaningful way,"
said Quinones. "By having cards that inform families about who
their care team is and what is happening from the moment they enter
the ED to when patients are discharged, we are adding a personal
touch to care, enhancing communication among staff and importantly,
ensuring families feel informed and in control, in what can be a
stressful and otherwise unpredictable time."
Since 2021, initiatives like the patient
experience cards and activities like the Teddy Bear Hospital, where
children pretend to be a doctor or nurse caring for stuffed
animals, increases the knowledge of families and engages staff in
their care. They also reduce patient healthcare-related fears and
anxiety.
Another initiative, launched in 2022, ensures
that within minutes of arriving, patients at the CHAM ED are warmly
greeted by a nurse and promptly assessed. The triage process at the
CHAM ED includes evaluating patients as they arrive to determine
the severity of their condition and prioritizing their treatment
accordingly, averaging just 10 minutes. This swift and thorough
initial assessment ensures timely and effective care from the
moment patients enter the ED, and these timeframes are
significantly lower than the national average.
"Improving emergency medicine and nursing
practice is a source of pride for us, particularly in how we foster
interdisciplinary teamwork and advocate tirelessly for the best
patient care," explained Monika
Czarny, MSN, RN, Associate Clinical Director of Nursing,
CHAM ED. "The CHAM ED stands out as a special place as the
frontline and leadership teams collaborate closely, mutually
solving problems, anticipating and addressing evolving needs. This
is a model for success not only in pediatric emergency medicine but
across healthcare."
The Lantern Award was established in 2010. Part
of the comprehensive application process includes submitting
stories that illustrate an ED's dedication to patient care as well
as initiatives to improve nurse wellbeing. A Lantern Award
designation lasts for three years.
The Lantern Award serves as a visible symbol to the consumer
that excellence is valued, and that exceptional care is
provided.
About Montefiore Health System
Montefiore Health System is one of New York's premier academic health systems. It
is a recognized leader in providing exceptional quality and
personalized, accountable care to approximately three million
people in communities across the Bronx, Westchester, and the Hudson Valley. It
comprises ten hospitals, including the Children's Hospital at
Montefiore, Burke Rehabilitation Hospital, and over two hundred
outpatient ambulatory care sites. The advanced clinical and
translational research at its medical school, Albert Einstein College of Medicine, directly
informs patient care and improves outcomes. From the
Montefiore-Einstein Centers of Excellence in cancer, cardiology and
vascular care, pediatrics, and transplantation, to its preeminent
school-based health program, Montefiore is a fully integrated
healthcare delivery system providing coordinated, comprehensive
care to patients and their families. For more information, please
visit www.montefiore.org. Follow us on Twitter,
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SOURCE Montefiore Health System