AeC delivers top-notch customer experience
(CX) services, enhances productivity, and fosters a
customer-centric approach in the Brazilian industry by leveraging
its highly advanced CX management (CXM) tools.
SAN
ANTONIO, Aug. 5, 2024 /PRNewswire/ -- Frost
& Sullivan recently researched the CXM industry and, based
on its findings, recognizes AeC with the 2024 Brazil Company
of the Year Award. AeC is a leading CX service provider across
diverse industry sectors and delivers forward-looking management
solutions for front- and back-office operations.
AeC is a pioneering force in CX and client success, crafting
ground-breaking solutions through extensive research, prototyping,
and high-quality experiences across digital channels. With over 30
years of industry experience, the company is committed to providing
the highest possible service and unique products that allow clients
to operate efficiently with a platform capable of managing their
core operations.
For example, the company's Robbyson platform exemplifies this
innovative spirit by offering a comprehensive suite of tools
designed to enhance workforce management and productivity. This
platform is a cutting-edge solution that fundamentally changes how
businesses manage their workforce. It integrates state-of-the-art
analytics, real-time data tracking, and intuitive user interfaces,
empowering employees to take control of their productivity and
engagement. Additional tools like Vision 360°, Digitech, Safecall,
Agent Connect, and Tela Única also improve productivity, enhance
user experiences, and strengthen security by leveraging the latest
advancements in artificial intelligence and machine learning to
optimize CX processes.
"[AeC's] Robbyson platform redefines workforce efficiency
through engagement, self-direction, and robust management, while
additional tools, such as Vision 360°, Digitech, Safecall, Agent
Connect, and Tela Única enhance productivity, streamline processes,
and deliver top-notch user experiences," said Sarah Pavlak, industry principal at Frost &
Sullivan.
AeC's commitment to fostering long-term partnerships with its
clients is visible in its approach to CXM. The company strongly
emphasizes operational efficiency, ensuring that every interaction
is optimized for maximum productivity and customer satisfaction.
This dedication to excellence is further demonstrated through its
continuous engagement with clients, striving to enhance service
delivery and adapt to evolving industry demands. Closely monitoring
its customers' needs allows AeC to remain up-to-date and ahead of
the sector, which sets the company apart from most local
competitors.
Additionally, its solid reputation and customer-centric
framework have earned it preferred partner status in multiple
sectors, such as eCommerce, telecommunications, finance, and
utilities. As a result, AeC has emerged as one of Brazil's largest CX companies by consistently
exceeding the average industry growth rate and outperforming other
CXM firms.
"Many enterprises and organizations seek a CXM provider
that offers more than just basic services and occasional
interactions, favoring operational efficiency, financial stability,
and strong governance capabilities. AeC surpasses competitors in
all three expectations, aiming to grow alongside its clients by
maintaining regular engagement and encouraging continuous
improvement in service delivery," noted Sam
Fisher, best practices research analyst at Frost &
Sullivan.
Each year, Frost & Sullivan presents a Company of the Year
award to the organization that demonstrates excellence in terms of
growth strategy and implementation in its field. The award
recognizes a high degree of innovation with products and
technologies, and the resulting leadership in terms of customer
value and industry penetration.
Frost & Sullivan Best Practices awards recognize companies
in various regional and global markets for demonstrating
outstanding achievement and superior performance in leadership,
technological innovation, customer service, and strategic product
development. Industry analysts compare industry participants and
measure performance through in-depth interviews, analyses, and
extensive secondary research to identify best practices in the
industry.
About Frost & Sullivan
For six decades, Frost & Sullivan has been world-renowned
for its role in helping investors, corporate leaders, and
governments navigate economic changes and identify disruptive
technologies, Mega Trends, new business models, and companies to
action, resulting in a continuous flow of growth opportunities to
drive future success. Contact us: Start the discussion.
Contact:
Ashley Shreve
Ashley.weinkauf@frost.com
About AeC
AeC is among the leading companies in the industry, in the
delivery of customer experience solutions and outsourced process
management. Serving the main brands in the domestic market, it
received in the last three years the title of BPO Company of the
Year by the renowned Frost and Sullivan. Also a leader in ESG
practices, it has been awarded the title of Best Service Company by
Época Negócios 360° for eight consecutive years. With an innovative
look, its differential lies in how it integrates care for people
and applies cutting-edge technology in its processes, such as
artificial intelligence, robotic process automation, cloud
services, analytics, and security tools. Currently, AeC has 20
units spread across 7 states in Brazil and is certified by the Great Place to
Work Institute as one of the best companies to work for.
Contact:
Nathalia Belan de Oliveira
Nathalia.oliveira@aec.com.br
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SOURCE Frost & Sullivan