ALPHARETTA,
Ga., March 26, 2024 /PRNewswire/ -- GOCare, a
SaaS provider of digital Customer Experience software, is excited
to announce its strategic partnership with Velocity Network.
Velocity Network is focused on delivering an exceptional customer
experience over an advanced network to their growing subscriber
base. The GOCare platform was selected by Velocity Network to
optimize customer engagement with proactive notifications, enhanced
self-help options, a unified UI for Agents, and real-time analytics
and dashboards so decisions are made on the most timely and
accurate information possible. GOCare solutions will integrate with
other key Velocity Network partners including Calix and Sonar.
"Successful partnerships are rooted in values,"
said Joel Deuterman, president and
CEO of VNET. "We are excited to partner with GOCare because they
share VNET's commitment to best-in-class customer experience.
GOCare's close integration with our existing partners, Sonar and
Calix, will allow us to further enhance our customers' technical
abilities as well as their overall client experience."
"GOCare is excited to partner with Velocity
Network and to continue our growing stable of Operator partners.
The broadband industry recognizes the consumer preference for
digital communications channels and the operators are increasingly
aware of the significant operational gains those channels deliver
to the customer service teams," stated Mike
Roddy, CEO of GOCare. "Customer Experience is the defining
differentiator for operators today. We look forward to helping
Velocity Network leverage GOCare and their existing Calix and Sonar
Software investments to ensure the Velocity team has the most up to
date information on their network and their customers in delivering
the highest level of service possible," concluded Roddy.
"This partnership marks a pivotal moment, where
manual tasks are replaced by seamless automation, elevating the
customer experience to unprecedented levels," said Stephen Eyre, Vice President Calix Partner
Community. "Nowadays, embracing the technology collaboration
capabilities inherent in Calix Cloud is not just a choice but
rather a necessity in driving innovation and enhancing our journey
forward. We are excited to join forces with our partners to build a
future where excellence is inherent, and every subscriber
interaction reflects a commitment to unparalleled service."
"Sonar Software is excited to partner with GOCare
and Velocity Network. GOCare integrating their Customer
Experience software with our full business-suite platform for ISPs
enhances Velocity Network's and our other mutual customer's
operational efficiencies, customer service and digital customer
experiences. Together with partners like GOCare, Velocity Network
and Calix, we are excited to set the stage for new and improved
standards for service excellence and agility," said CEO
Ray Bixler.
About GOCare:
GOCare provides software
solutions to the broadband and utility industries. Our SaaS
portfolio includes a complete digital experience platform,
proprietary SMS Chat functionality, Secure Payments, multi-platform
NPS scoring, and a sophisticated analytics engine. GOCare was
founded by industry veterans and incorporates its mission of "By
Operators, For Operators" into how they partner with broadband
industry leaders like Point Broadband, Vexus Fiber, Bluepeak, and
others. www.gocarecx.com
About VelocityNet:
Based in
Erie, PA, VNET provides
comprehensive Managed IT support, Cybersecurity Services, Voice
over IP (VoIP) telephone systems, as well as infrastructure design
and implementations for networks large and small. VNET
Fiber is Erie's only locally
owned fiber internet service provider and offers fast, reliable,
and future-proof Internet to thousands of regional business and
residential customers.
About Calix:
Calix, Inc. (NYSE: CALX)—
Calix is a cloud and appliance-based platform and managed services
company. Broadband service providers leverage the Calix broadband
platform, cloud, and managed services to simplify operations,
engagement, and service, innovate for their consumer, business, and
municipal subscribers, and grow their business and the communities
they serve.
Our end-to-end platform and managed services
democratize the use of data enabling our customers of any size to
operate efficiently, acquire subscribers, and deliver exceptional
experiences. Calix is dedicated to driving continuous improvement
in partnership with our growing ecosystem to support the
transformation of our customers and their communities.
About Sonar Software Inc.
Sonar
Software is a leading cloud-based provider of BSS & OSS
solutions for internet service providers (ISPs). The platform
offers a range of rich features that are mission-critical to the
daily work of ISPs. Sonar is a scalable and fully integrated
solution that helps service providers consolidate their data in one
place for improved visibility, reduce dependency on multiple
systems, and automate complex workflows for enhanced business
efficiency and growth. Visit their website to learn
more https://www.sonar.software
View original content to download
multimedia:https://www.prnewswire.com/news-releases/velocity-network-and-gocare-partner-on-digital-customer-experience-302098998.html
SOURCE GOCare