TelAgility Chooses IR Prognosis to Manage UCaaS Solution from Westcon
November 24 2015 - 6:45AM
Business Wire
IR Prognosis to increase visibility into UCaaS
Solution Powered by Avaya IP Office now available to thousands of
Westcon resellers
IR, the leading global provider of proactive performance
management software for critical IT infrastructure and
communications ecosystems, today announced that IR Prognosis has
been selected to manage a joint UCaaS solution based on Avaya IP
Office provided by TelAgility, a provider of hosted platforms, and
Westcon, a global IT distributor. Through IR Prognosis Service
Provider Edition, over 2,500 resellers of the TelAgility and
Westcon solution will have an enhanced view of their customers’
environments so that they can provide them high reliability and a
better customer experience.
“The number of cloud hosted UC services has grown rapidly in the
past few years, and therefore competition is fierce in attempts to
gain reseller attention,” explained Adam Cole, Founder and CEO,
TelAgility. “It was important for us, along with Westcon, to offer
our integrators a solution that provides a high level of
reliability coupled with enhanced customer service; this will
create an opportunity to maximize their profitability. We
researched other performance management software solution
providers, and selected Prognosis for its ability to provide the
optimal combination of scalable architecture and functional
capabilities. IR has a deep partnership and close alignment with
the Avaya IP Office development team, and as a result, as the IP
Office solution grows and evolves we can rest assured that IR will
continually provide us what we need to best serve our
resellers.”
Through its strategic partnership with Avaya, Prognosis
real-time experience management means users can manage the entire
UC ecosystem with one natively integrated solution. It allows IT
operations staff to troubleshoot and solve issues rapidly and
before those issues impact business users. This results in
increased service assurance and lower operational costs.
“Prognosis is already the solution of choice for many on
premises IP Office deployments. We are excited to work with Westcon
and TelAgility to expand on that success and help new and existing
customers take full advantage of Westcon’s IP Office cloud
offering,” said Andre Cuenin, President of Americas and Europe, IR.
“We’ve worked closely with Avaya so that IR Prognosis scales and
provides a robust, easy-to-use management platform for the
multi-tenant hosted Avaya IP Office solution, providing both
resellers and their customers the best UC experience possible.”
About IR
IR is the corporate brand name of Integrated Research Limited
(ASX:IRI), the leading global provider of proactive performance
management software for critical IT infrastructure, payments and
communications ecosystems. More than 1000 organizations in over 60
countries—including some of the world’s largest banks, airlines and
telecommunication companies rely on IR Prognosis to provide
business critical insights and ensure continuity-critical systems
deliver high availability and performance for millions of their
customers across the globe. For further information on IR, visit
www.ir.com.
About TelAgility
Founded in 2014, TelAgility, an AT&T Platinum Solution
Provider, enables its customers to overcome the complexity, cost
and risk challenges associated with selling UCaaS, making it
accessible for every VAR, regardless of their business size. We’ve
simplified the sales process, bringing all of the hard to manage
components of UCaaS into an agile cloud service that molds to the
contours of your business in one easy-to-use platform.
With TelAgility, VARs can successfully deliver and manage their
own UCaaS marketplace, which enables them to become UCaaS
integrators by bundling premier communications solutions from
industry-leading providers that their customers can easily buy and
consume – all without the burdens, costs and risks associated with
tax and regulatory compliance.
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version on businesswire.com: http://www.businesswire.com/news/home/20151124005380/en/
IR Contact:Finn Partners for IRMichelle Sieling, +1 415
541 0750irteam@finnpartners.onmicrosoft.comorTelAgility
Contact:iMiller Public Relations for TelAgility+1 866 307
2510impr@imillerpr.com
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