Apropos Technology Enters Strategic Partnership With TelSK for Asia-Pacific Region
June 23 2004 - 1:50PM
PR Newswire (US)
Apropos Technology Enters Strategic Partnership With TelSK for
Asia-Pacific Region - Outsourced Service Capabilities for Apropos
in the Asia-Pacific Region - OAKBROOK TERRACE, Ill., June 23
/PRNewswire-FirstCall/ -- Apropos Technology (NASDAQ:APRS), a
leading provider of call center communication management solutions,
today announces the Company has entered into a value added reseller
agreement with TelSK Co. Ltd. TelSK, headquartered in Seoul, Korea,
specializes in the provision of contact center, help desk and
information technology management consulting and outsourcing under
long-term contracts to medium and large companies throughout the
Asia Pacific region. Under terms of the agreement, TelSK, a
partnership of Telus International and SK C&C, will standardize
its outsourced contact center and help desk services offerings on
Apropos Technology's Multi-Channel Interaction Management Suite v6
Enterprise Edition. Additionally, TelSK will resell the Apropos
Interaction Management Suite v6 Enterprise Edition throughout
TelSK's targeted Asia Pacific regions. TelSK selected and deployed
Apropos to provide a fully blended interaction management
infrastructure for voice, e-mail and task-based communications
across its customer service operation. Through tight integration
with TelSK's voice and data infrastructure, Apropos is delivering a
multi-lingual universal queue, computer telephony integration for
skills-based and personalized, client-specific routing, as well as
client-specific service-level management and adherence. With the
implementation of Apropos, TelSK will be able to deliver: -- The
provision of a common, multi-lingual infrastructure for the rapid
deployment of outsourced contact center and help desk clients --
The opportunity to increase revenues, operating margins and
customer satisfaction through multi-channel communications
capabilities and the effective management of client-specific
service-level agreements "The TelSK business partnership expands
Apropos' footprint in one of the fastest growing call center
markets in the Asia Pacific region," states Kevin Kerns, CEO and
president of Apropos Technology. "TelSK has been in the call center
and IT outsourcing market for several years, with active call
center operations in Korea, and new operations planned for both
China and the Philippines. With continued adoption of the
outsourcing model both here and abroad, partnerships with proven
call center companies such as TelSK can drive significant, new
revenue opportunities for the Company." About TelSK Co. Ltd. TelSK
is a joint venture company, created in July 2001, and based on the
partnership of Telus International and SK C&C. TelSK's major
services includes contact center, help desk, IT management
consulting, and outsourcing. TelSK's business objective is to
expand its services throughout Asia. TelSK currently employs over
400 people. TelSK is providing technical support on a global basis,
serving locations such as: Antwerp, Dubai, Hanoi, Jakarta, Manila,
Riyadh, Teheran, Mumbai, Osaka, Tokyo, Beijing, Frankfurt, Paris,
Ho Chi Minh City, Kuala Lumpur, Shanghai, Taipei, Warsaw, Panama,
Cairo, Istanbul, Bangkok, New Delhi, Singapore, Tashkent, and San
Paulo. About Apropos Technology Apropos Technology, Inc.
(NASDAQ:APRS) provides software applications to enable contact
centers to efficiently manage voice, e-mail, web chat and fax
communications, through an open, infrastructure-independent and
highly scaleable application suite. This application platform
enables companies to personalize and intelligently manage all of
their customer, employee, and vendor interactions, thereby reducing
costs, improving communications and operating efficiency, and
increasing overall revenue opportunities. The solution
intelligently classifies, prioritizes, routes and reports on each
business interaction, based on the value of each interaction,
across a variety of communications media, including Voice, E-mail,
Web, Fax, and Voice over IP (VoIP). The company's award-winning
solution has received seven (7) US patents for call center related
technology inventions, including a patent on the concept of
blending multi-channel communications into a single, universal
queuing system. Apropos Technology serves over 300 clients
worldwide from its Corporate headquarters in Oakbrook Terrace, IL,
and from its European headquarters in the United Kingdom.
Additional information about Apropos and its products can be found
at http://www.apropos.com/ . The Apropos Technology statements
contained in this press release that are not purely historical are
forward-looking statements within the meaning of Section 21E of the
Securities and Exchange Act of 1934, including statements regarding
Apropos Technology's expectations, anticipations, goals, beliefs,
targets, hopes, intentions or strategies regarding the future.
Forward- looking statements include statements regarding product
introduction and acceptance, future sales, sales growth and sales
channels, profitability and results, gross margins and financial
stability. These forward-looking statements are subject to various
risks and uncertainties as more fully set forth under the caption
"Risk Factors Associated with Apropos' Business and Future
Operating Results" in Apropos Technology's Annual Report on Form
10-K for the year ended December 31, 2001, as filed with the
Securities and Exchange Commission. Apropos Technology's actual
results and the timing of certain events may differ significantly
from the results discussed in the forward-looking statements;
Apropos Technology makes no commitment to disclose any revisions to
forward-looking statements, or any facts, events or circumstances
after the date hereof that may bear upon forward-looking
statements. DATASOURCE: Apropos Technology CONTACT: Apropos Public
Relations, +1-630-472-9600, , or Dave Reiners of Tech Image, Ltd.
for Apropos Technology, +1-847-279-0022, ext. 233, Web site:
http://www.apropos.com/
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