The Voca Conversational Interaction Center (CIC) Secures Top
Honors in the 2024 CX Awards, Winning the Best Microsoft Teams
Contact Center Solution
LOD, Israel, March 4,
2024 /PRNewswire/ --
Highlights
- AudioCodes Voca CIC is selected by 16 CX industry experts to
win the CX Award 2024 for Best Microsoft Teams Contact Center
Solution
- Judges were impressed with Voca CIC's unwavering
reliability to provide a superior customer experience based on its
Azure-native integration with Microsoft Teams
- Voca CIC is certified for Microsoft Teams and built in
Azure, leveraging Azure Communications Services as the foundation
for Teams integration
- Embedded Conversational AI in Voca CIC allows users to
interact with contact center flows over natural language
- Voca CIC is a primary engine for AudioCodes Live, which
offers complete calling and contact center for Microsoft
Teams
AudioCodes (NASDAQ: AUDC), a leading vendor of advanced
communications software, products and productivity solutions for
the digital workplace and customer experience, announced its Voca
Conversational Interaction Center (Voca CIC) received the CX Award
for Best Microsoft Teams Contact Center Solution by CX Today on
February 29th, 2024.
CX Today, the leading international news publication honoring
excellence in CX technology, proudly hosted the CX Awards. It's
where innovations and remarkable achievements in the CX tech
industry are awarded by hand chosen industry experts.
Judging is based on an organization's ability to demonstrate
innovation, improved experience and execution. The panel of 16
judges included industry experts such as Megan Burns, Founder & Principal of
Experience Enterprises, Dan Miller Lead Analyst at Opus Research,
and Patrick Watson Head of Research
at Cavell Group.
"AudioCodes has worked closely with Microsoft from the outset
and this experience has shown through with a superb integration and
great outcomes for customers," relayed Charlie Mitchell, Senior Editor at CX Today and
Host of the CX Awards.
Voca CIC set itself apart by deeply integrating with Microsoft
Teams through Azure Communication Services, making it the only
contact center solution as of today to offer an Azure-native,
reliable integration with Microsoft Teams. The solution offers
features like intelligent routing, a unified experience for agents
and supervisors, and the ability to provide CX capabilities to
employees beyond the contact center. Leading an AI-first approach,
Voca CIC embeds Microsoft Cognitive Services, empowering contact
centers and other users to effortlessly leverage the power of
conversational AI completely out of the box, with natural language
understanding powering 14 supported languages.
"We're honored to be selected as the leading Contact Center
solution in the Microsoft Teams space", said Gidi Adlersberg, Head of Voca CIC Business Line
at AudioCodes. "Being awarded by a group of industry-leading
analysts recognizing the uniqueness in our bold product design -
namely, our tight integration with Microsoft Teams resulting in
superior reliability and uptime, makes us especially proud."
"The award gives Voca CIC market recognition beyond our
prosperous customer community and serves as more endorsement for us
to keep innovating. With this award, we're committed more than ever
to deliver a CCaaS solution that leaves a true impact on an
enterprise's customer experience within Microsoft Teams."
With a lightweight design enabling rapid deployment and
scalability, Voca CIC gives you the trusted reliability of
Microsoft Teams Phone, the speed to make visual drag-and-drop
changes, and the flexibility of a usage-based subscription model.
Voca CIC easily scales CX capabilities to every Teams user across
the company — for the main service desk or departments beyond the
contact center.
Voca CIC is available as a 30-day free trial on the AudioCodes
website, as a native app on the Microsoft Teams Store or
Microsoft AppSource. Interested customers can build a
conversational contact center flow in 5 minutes, along with a free
phone number from AudioCodes for immediate evaluation.
Follow AudioCodes' social media channels:
AudioCodes invites you to join our online community and follow
us on: AudioCodes Voice Blog, LinkedIn, Twitter, Facebook,
and YouTube.
About AudioCodes
AudioCodes Ltd. (NASDAQ: AUDC) (TASE: AUDC) is a leading vendor
of advanced communications software, products and productivity
solutions for the digital workplace. AudioCodes enables enterprises
and service providers to build and operate all-IP voice networks
for unified communications, contact centers, and hosted business
services. AudioCodes offers a broad range of innovative
products, solutions and services that are used by large
multi-national enterprises and leading tier-1 operators around the
world.
For more information on AudioCodes, visit
http://www.audiocodes.com.
Statements concerning AudioCodes' business outlook or future
economic performance; product introductions and plans and
objectives related thereto; and statements concerning assumptions
made or expectations as to any future events, conditions,
performance or other matters, are "forward-looking statements'' as
that term is defined under U.S. Federal securities laws.
Forward-looking statements are subject to various risks,
uncertainties and other factors that could cause actual results to
differ materially from those stated in such statements. These
risks, uncertainties and factors include, but are not limited to:
the effect of global economic conditions in general and conditions
in AudioCodes' industry and target markets in particular; shifts in
supply and demand; market acceptance of new products and the demand
for existing products; the impact of competitive products and
pricing on AudioCodes' and its customers' products and markets;
timely product and technology development, upgrades and the ability
to manage changes in market conditions as needed; possible need for
additional financing; the ability to satisfy covenants in the
Company's loan agreements; possible disruptions from acquisitions;
the ability of AudioCodes to successfully integrate the products
and operations of acquired companies into AudioCodes' business;
possible adverse impact of the COVID-19 pandemic on our business
and results of operations; the effects of the current terrorist
attacks by Hamas in Israel, and
the war and hostilities between Israel and Hamas, and Israel and Hezbollah as well as the
possibility that this could develop into a broader regional
conflict involving Israel with
other parties, may affect our operations and may limit our ability
to produce and sell our solutions; any disruption in our operations
by the obligations of our personnel to perform military service as
a result of current or future military actions involving
Israel; and other factors detailed
in AudioCodes' filings with the U.S. Securities and Exchange
Commission. AudioCodes assumes no obligation to update the
information in this release.
©2024 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD
VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What's
Inside Matters, OSN, SmartTAP, User Management Pack, VMAS,
VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, Voca
Conversational Interaction Center, AudioCodes One Voice, AudioCodes
Meeting Insights, AudioCodes Room Experience are trademarks or
registered trademarks of AudioCodes Limited. All other products or
trademarks are property of their respective owners. Product
specifications are subject to change without notice.
Company Contacts
Niran Baruch,
Chief Financial Officer
AudioCodes
Tel: +972-3-976-4000
niran.baruch@audiocodes.com
Roger L. Chuchen,
VP, Investor Relations
AudioCodes
Tel: 732-764-2552
roger.chuchen@audiocodes.com
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SOURCE AudioCodes
