HKBN Recognized at 11th Annual Hong Kong Call Centre Association Awards
October 29 2010 - 3:16AM
City Telecom (H.K.) Limited (HKSE:1137) (Nasdaq:CTEL) and wholly
owned subsidiary, Hong Kong Broadband Network Limited (HKBN). HKBN
is proud to receive the following awards at the 11th annual Hong
Kong Call Centre Association Awards:
- Best Contact Centre in Quality Assurance, Silver,
- Inbound Contact Centre Agent of the Year, Bronze &
Merit,
- Inbound Contact Centre Team Leader of the Year, Gold, Silver
and Merit.
In the airline industry, there is a huge difference between the
best carriers, such as Singapore Airlines and Southwestern
Airlines, and the worst carriers (we won't name them but we can all
think of a few). This difference is People, as the airlines can buy
their hardware, i.e. airplanes, from the same global
manufactures. At HKBN, we believe that it is our People, i.e.
our Talents, that will sustain our drive towards our 10-year Big
Hairy Audacious Goal (BHAG) of becoming the largest Internet
Protocol service provider in Hong Kong by 2016.
Our Talents treat customers like the patron of their own
business, so generating a sense of responsibility, being proactive
to listen to customers' needs and offering the right solutions. "We
strive on a 3E philosophy: Entrepreneurship, Engagement and
Execution, which is not only upheld by our frontline Talents but
also our Quality Assurance team", said Herman Pun, Director of
Operations Support.
For the full press release, please click:
http://reg.hkbn.net/ctigroup_admin/files_upload/PR_HKCC_Awards_E.pdf
About City Telecom/Hong Kong Broadband Network Limited
Established in 1992, City Telecom (H.K.) Limited (HKSE:1137)
(Nasdaq:CTEL) provides integrated telecommunications services in
Hong Kong via its own self-built fibre network. City Telecom's
wholly-owned subsidiary, Hong Kong Broadband Network Limited
(HKBN), is the fastest growing broadband service provider in Hong
Kong. HKBN offers a diversified portfolio of innovative products
that service over 1,027,000 subscriptions for broadband, local
telephony and IP-TV. The Company has built a solid market position
with top-of-the-line applications and practices enabling it
substantial growth. The company takes great pride in
developing its over 3,000 Talent force into a competitive
advantage. Additional information on City Telecom can be found at
www.ctigroup.com.hk.
CONTACT: City Telecom Limited
Corporate Communications
Ms. Jessie Cheng
+852 3145 4118
Fax: +852 2199 8372
chengcm@ctihk.com
Investor Engagement
Ms. Peggy Chan
+852 3145 6068
Fax: +852 2199 8655
investor_engagement@ctihk.com
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