Vonage and AWS Leverage Communications and Network APIs to Deliver New Solutions
February 15 2024 - 10:00AM
Business Wire
New Vonage Fraud Protection Solution using AWS
services and Vonage APIs to be made available in AWS
Marketplace
Vonage, a global leader in cloud communications helping
businesses accelerate their digital transformation and a part of
Ericsson (NASDAQ: ERIC), announced today a collaboration with
Amazon Web Services (AWS) to accelerate the availability of new
solutions to millions of AWS developers through AWS
Marketplace.
This collaboration will bring together Vonage’s platform, which
is based on communications APIs and network APIs that connect to
communications service provider (CSP) networks, Ericsson’s 5G
network capabilities, and AWS services. This will enable AWS and
Vonage to create a suite of solutions that empower customers to use
the network to drive innovation and create a better overall
customer experience.
“AWS and Vonage have a shared passion for helping customers
deliver innovation and value,” said Kathrin Renz, Vice President of
AWS Industries. “Working together with Vonage, we aim to drive new
industrial and enterprise applications across industries that
combine 5G networks and technologies like generative artificial
intelligence to fuel new products and enhance the overall customer
experience.”
Omdia’s Cybersecurity Decision Maker Survey 2023 noted that 92%
of organizations had suffered a security incident or breach during
the preceding 12 months, while imposter scams resulted in $2.6
billion in losses in the US in 2022 alone, according to the Federal
Trade Commission. Fraud risk is a growing concern for businesses,
but the risks can be mitigated. The new Vonage Fraud Protection
solution to be made available in AWS Marketplace will include the
Vonage CAMARA-based* API SIM Swap (in alpha when available), its
Fraud Defender solution, enhanced by AWS generative artificial
intelligence (AI) services, and its Verify and Number Insights APIs
paired with Amazon Rekognition. With this new update, Vonage will
further build additional solutions like this that will accelerate
bringing the power of network APIs to the market.
Among its features, the SIM Swap network API is designed to
allow a developer to determine whether a phone number has recently
changed SIM cards and if fraud was involved. Vonage’s enhanced
Fraud Defender API will proactively detect fraud signals, Vonage
Verify API allows for secure silent authentication, and Vonage
Number Insights API provides Fraud Scoring capabilities.
The fraud detection capabilities of this solution will be
further enhanced by supporting AWS generative AI services. This
will enable businesses to better protect themselves from mobile
fraud while simultaneously improving the customer experience.
“By working with AWS, we will accelerate our ability to embed
communications and network APIs in applications and deliver new
product offerings for AWS and Vonage customers,” commented Niklas
Heuveldop, Vonage CEO and Head of Business Area Global
Communications Platform for Ericsson. “With network APIs, we are
exposing new capabilities from within the 5G network that have
never been available before, allowing existing applications to be
enhanced with network information and enabling the development of a
new class of applications.”
“Voicify already integrates Vonage’s communications APIs into
our conversational AI experiences tailored for the restaurant
industry,” stated Nick Laidlaw, Chief Technology Officer at
Voicify. "With the new Fraud Protection Solution that includes AWS
and the addition of network APIs, such as SIM Swap, we can enhance
the level of security we offer for SMS and telephony, ensuring
transactions are secure and valid and reinforcing our commitment to
providing a trusted conversational AI service."
To find out more about Vonage, visit www.vonage.com. To learn
more about AWS, visit www.aws.amazon.com.
*As part of the GSMA CAMARA Open Gateway initiative, which is
designed to ensure easy network access for developers worldwide,
Vonage is able to rapidly expose advanced network functionalities
as Network APIs.
About Vonage
Vonage, a global cloud communications leader, helps businesses
accelerate their digital transformation. Vonage’s Communications
Platform is fully programmable and allows for the integration of
Video, Voice, Chat, Messaging, AI and Verification into existing
products, workflows and systems. The Vonage conversational commerce
application enables businesses to create AI-powered omnichannel
experiences that boost sales and increase customer satisfaction.
Vonage’s fully programmable unified communications, contact center
and conversational commerce applications are built from the Vonage
platform and enable companies to transform how they communicate and
operate from the office or remotely – providing the flexibility
required to create meaningful engagements.
Vonage is headquartered in New Jersey, with offices throughout
the United States, Europe, Israel and Asia and is a wholly-owned
subsidiary of Ericsson (NASDAQ: ERIC), and a business area within
the Ericsson Group called Business Area Global Communications
Platform. To follow Vonage on X (formerly known as Twitter), please
visit twitter.com/vonage. To follow on LinkedIn, visit
linkedin.com/company/Vonage/. To become a fan on Facebook, go to
facebook.com/vonage. To subscribe on YouTube, visit
youtube.com/vonage.
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version on businesswire.com: https://www.businesswire.com/news/home/20240215555651/en/
Vonage Media: Nicola Brookes, +44 (0)207 785 8888,
nicola.brookes@vonage.com Jo Ann Tizzano, +1 732-365-1363,
joann.tizzano@vonage.com
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