Insure.com Survey Publishes 2017's Best Health Insurance Companies for Baby Boomers
December 02 2016 - 1:45PM
Blue Cross Blue Shield of Michigan was ranked the top health
insurance company for Baby Boomers in a new survey conducted by
Insure.com.
Respondents to the survey between the ages of 51 and 69 gave
ratings based on the following insurance company factors: customer
service, claims handling, value for price, plan to renew, and would
recommend.
First place: BCBS of Michigan
- Overall score: 90.8
- Value for price: 4.75
- Customer service: 4.75
- Claims processing: 4.5
- Plan to renew: 80%
- Would recommend: 90%
Second place: Blue Shield of California
- Overall score: 90.7
- Value for price: 4.75
- Customer service: 4.25
- Claims processing: 4.5
- Plan to renew: 94%
- Would recommend: 93
Third place: Independence Blue Cross
- Overall score: 90.6
- Value for price: 4.75
- Customer service: 4.25
- Claims processing: 4.75
- Plan to renew: 88%
- Would recommend: 90%
The results of the Baby Boomer survey echoed those found in the
general study in which regional insurers lead in the overall
satisfaction results. Baby Boomers favored Blue Cross Blue Shield
affiliates this year, which were all strong in the "value for
price" category. Members of this demographic become eligible for
Medicare at 65, and since opinion of the program is generally
favorable, companies may have received a boost from
Medicare-enrolled members.
Blue Cross Blue Shield of Michigan was number two in the general
survey, but came in first with Baby Boomers. Blue Shield of
California was second, and Philadelphia-based insurer Independence
Blue Cross came in third. Independence Blue Cross, or IBX as it's
known, is one of these 38 independent Blue Cross Blue Shield
licensees and covers the specific counties of Bucks, Chester,
Delaware, Montgomery, and Philadelphia in Pennsylvania.
"The Baby Boomers are a group at a particular age where health
claims are going to increase," says Jennifer Shelton, managing
editor of Insure.com. "Unlike Millennials, these are people who are
likely using their networks and dealing with claims on a fairly
regular basis. In a notoriously difficult industry to navigate, I'm
glad to see such high overall scores." See scores and rankings for
all 15 health insurance companies in the general survey.
Insure.com's Best Heath Insurance Company survey removes the
guesswork from finding the best companies in the industry. Not only
can you compare five of the most important factors when choosing
your carrier, but now you can sort companies by your priorities,
like age or location, and immediately have your own top three from
which to get and compare quotes.
For more details on the survey, including company scores and
rankings across categories, please see the full feature on
Insure.com.
Methodology
Insure.com commissioned Op4G to survey more than 3,700 insurance
customers nationwide in June 2016. The survey collected customer
ratings for 15 leading companies in the health category. Only
current customers of the insurers on our lists were surveyed, and
the survey was not open to the general public on the Insure.com
website.
Health insurers were ranked according to a weighted 5-point
measurement of the following factors: customer service, claims
processing, value for price, would recommend and would renew.
Weighted measurements were derived from surveyed policyholders'
rank of prioritization of these factors.
The A.M. Best ratings, discounts and coverage options noted in
the survey do not affect the scores, but are provided as a
supplementary resource.
Insure.com makes these ratings freely available via this site.
The views and opinions expressed by users do not reflect the views
and opinions of Insure.com. Insure.com expressly disclaims any and
all liability in connection with the ratings.
About Insure.com
Insure.com provides a comprehensive array of information on auto
insurance, home insurance, health insurance, and life insurance.
The site offers an extensive library of originally authored
insurance articles and decision-making tools that are not available
from any other single source, including its extensive car insurance
discounts tool. For more information, please visit QuinStreet.com.
Twitter: @InsureCom
CONTACT: Diana Dang
ddang@quinstreet.com
650.703.6349
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