First Enterprise Cloud Computing Company to Exceed $1.3 Billion Annual Revenue Run Rate - Record Revenue of Approximately $331 Million, up 20% Year-Over-Year - GAAP EPS of $0.16, up 100% Year-Over-Year - Operating Cash Flow of $36M, up 107% Year-Over-Year - Record 4,700 Net New Customers During the Quarter - Total Customers at 67,900, up 31% Year-Over-Year - Total Cash and Marketable Securities of $1.07 Billion, up $265 Million Year-Over-Year - Company Raising Full Year Revenue Guidance to Approximately $1.29 Billion - Company Raising Full Year GAAP EPS Guidance to Approximately $0.62 to $0.63 SAN FRANCISCO, Nov. 17 /PRNewswire-FirstCall/ -- Salesforce.com (NYSE: CRM), the enterprise cloud computing company, today announced results for its fiscal third quarter ended October 31, 2009. (Logo: http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO) "We are pleased to report record revenue, profit, and customer additions in Q3," said Marc Benioff, chairman and CEO, salesforce.com. "This gives us fantastic momentum as we head into Dreamforce, where we will announce our biggest product news of the year." Salesforce.com delivered the following results for its third quarter, fiscal year 2010: Revenue: Total Q3 revenue was $330.5 million, an increase of 20% on a year-over-year basis. Subscription and support revenues were $306.9 million, an increase of 21% on a year-over-year basis. Professional services and other revenues were $23.7 million, an increase of 3% on a year-over-year basis. Earnings per Share: Q3 GAAP diluted earnings per share were approximately $0.16, including approximately $20.4 million in stock-based compensation expense and approximately $2.6 million in amortization of purchased intangibles related to previously announced acquisitions. For purposes of the Q3 GAAP EPS calculation, there was an average of approximately 129 million diluted shares outstanding during the quarter. Customers: Net paying customers rose approximately 4,700 during the quarter to finish at approximately 67,900. Compared with the year ago quarter, net paying customers have grown by approximately 16,100 or 31%. Cash: Cash generated from operations for the fiscal third quarter was approximately $36 million, up approximately 107% year-over-year. Total cash, cash equivalents and marketable securities finished the quarter at approximately $1.07 billion, an increase of approximately $265 million from the year prior. Deferred Revenue: Deferred revenue on the balance sheet as of October 31, 2009 was $545 million, an increase of 16% on a year-over-year basis. As of November 17, 2009, salesforce.com is initiating guidance for its fourth quarter, fiscal year 2010. For its full fiscal year 2010, the company is raising its prior revenue and EPS guidance. In addition, the company is initiating revenue guidance for its full fiscal year 2011. Q4 FY10: Revenue for the company's fourth fiscal quarter is projected to be in the range of approximately $340 million to approximately $342 million. GAAP diluted EPS is expected to be in the range of approximately $0.14 to approximately $0.15. Stock-based compensation expense is expected to be approximately $26 million, and amortization of purchased intangibles of previously announced acquisitions is expected to be approximately $2.6 million. For purposes of the Q4 GAAP EPS calculation, the company is expecting an average diluted share count of approximately 132 million shares, a GAAP tax rate of approximately 40% and a noncontrolling interest charge of approximately $1.5 million. Full Year FY10: The company today is raising the full year revenue guidance it provided on August 20, 2009 with revenue now expected to be approximately $1.292 billion to approximately $1.294 billion. The company is also raising its earnings outlook for the full year, expecting GAAP diluted EPS to be in the range of approximately $0.62 to approximately $0.63. Stock-based compensation expense is expected to be approximately $89 million, and amortization of purchased intangibles of previously announced acquisitions is expected to be approximately $9.9 million. For purposes of the full fiscal year 2010 GAAP EPS calculation, the company is expecting an average diluted share count of approximately 127 million shares, a GAAP tax rate of approximately 42%, and a noncontrolling interest charge of approximately $3.5 million. Full Year FY11: The company is initiating revenue guidance for its full fiscal year 2011 with projected revenue growth in the range of approximately 15% to 16% when compared to projected fiscal year 2010. The company expects to update this guidance, as well as provide its expectations for FY11 GAAP EPS when it announces its fourth quarter, fiscal year 2010 results planned for February, 2010. Quarterly Conference Call Salesforce.com will host a conference call to discuss its third quarter fiscal 2010 results at 2:00 p.m. Pacific Standard Time today. A live audio webcast of the conference call, together with detailed financial information, can be accessed through the company's Investor Relations Web site at http://www.salesforce.com/investor. In addition, an archive of the webcast can be accessed through the same link. Participants who choose to call in to the conference call can do so by dialing domestically 866-901-SFDC or 866-901-7332 and internationally at 706-902-1764. A replay will be available at (800) 642-1687 or (706) 645-9291, passcode 39679783, until midnight (EST) December 8, 2009. About salesforce.com Salesforce.com is the enterprise cloud computing company. The company's portfolio of Salesforce CRM applications, available at http://www.salesforce.com/products/, has revolutionized the ways that companies collaborate and communicate with their customers across sales, marketing and service. The company's Force.com Platform (http://www.salesforce.com/platform/) enables customers, partners and developers to quickly build powerful business applications to run every part of the enterprise in the cloud. Based on salesforce.com's real-time, multi-tenant architecture, Salesforce CRM and Force.com offer the fastest path to customer success with cloud computing. As of October 31, 2009, salesforce.com manages customer information for approximately 67,900 customers including Allianz Commercial, Dell, Dow Jones Newswires, Japan Post, Kaiser Permanente, KONE, and SunTrust Banks. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com/, or call 1-800-NO-SOFTWARE. "Safe harbor" statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward-looking statements about expected revenue and GAAP earnings per share for the fourth fiscal quarter of 2010 and the full fiscal year, expected revenue for fiscal year 2011, and our expected tax rate, stock-based compensation expense, amortization expense, noncontrolling interest charge, and shares outstanding, the achievement of which involve risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make. The risks and uncertainties referred to above include - but are not limited to - risks associated with possible fluctuations in our financial and operating results, rate of growth and anticipated revenue run rate; errors, interruptions or delays in our service or our Web hosting; breaches of our security measures; the financial impact of any future acquisitions; the nature of our business model; our ability to continue to release, and gain customer acceptance of, new and improved versions of our service; successful customer deployment and utilization of our existing and future services; changes in our sales cycle; competition; various financial aspects of our subscription model; unexpected increases in attrition or decreases in new business; the emerging market in which we operate; our ability to hire, retain and motivate our employees and manage our growth; changes in our customer base; technological developments; regulatory developments; litigation; unanticipated changes in our effective tax rate; and fluctuations in the number of shares we have outstanding, the price of such shares, foreign currency exchange rates, interest rates, and general developments in the economy, financial markets, and credit markets. Further information on these and other factors that could affect our financial results is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings we make with the Securities and Exchange Commission from time to time, including our Form 10-Q that will be filed for the quarter ended October 31, 2009 and our Form 10-K for the fiscal year ended January 31, 2009. These documents are available on the SEC Filings section of the Investor Information section of our website at http://www.salesforce.com/investor. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements, except as required by law. Copyright (c) 2009 salesforce.com, inc. All rights reserved. Salesforce and the "no software" logo are registered trademarks of salesforce.com, inc., and salesforce.com owns other registered and unregistered trademarks. Other names used herein may be trademarks of their respective owners. salesforce.com, inc. Condensed Consolidated Statements of Operations (in thousands, except per share data) (Unaudited) Three Months Ended Nine Months Ended October 31, October 31, 2009 2008 2009 2008 ---- ---- ---- ---- Revenues: Subscription and support $306,870 $253,403 $882,078 $718,464 Professional services and other 23,679 23,084 69,456 68,722 ------ ------ ------ ------ Total revenues 330,549 276,487 951,534 787,186 Cost of revenues (1): Subscription and support 40,745 32,424 116,744 91,802 Professional services and other 24,825 23,924 73,122 69,935 ------ ------ ------ ------ Total cost of revenues 65,570 56,348 189,866 161,737 Gross profit 264,979 220,139 761,668 625,449 Operating expenses (1): Research and development 32,763 26,270 95,450 70,070 Marketing and sales 152,166 136,452 436,647 389,930 General and administrative 49,909 41,284 139,818 117,797 ------ ------ ------- ------- Total operating expenses 234,838 204,006 671,915 577,797 Income from operations 30,141 16,133 89,753 47,652 Interest, net 7,211 3,840 18,987 17,270 Other income (expense) (336) 534 (1,037) (1,069) ---- --- ------ ------ Income before provision for income taxes and noncontrolling interest 37,016 20,507 107,703 63,853 Provision for income taxes (15,573) (8,824) (45,426) (29,693) ------- ------ ------- ------- Consolidated net income 21,443 11,683 62,277 34,160 Less: Net income attributable to noncontrolling interest (752) (1,559) (1,952) (4,485) ---- ------ ------ ------ Net income attributable to salesforce.com $20,691 $10,124 $60,325 $29,675 ======= ======= ======= ======= Earnings per share - basic and diluted: Basic net income per share attributable to salesforce.com common shareholders $0.17 $0.08 $0.49 $0.25 Diluted net income per share attributable to salesforce.com common shareholders $0.16 $0.08 $0.48 $0.24 Shares used in computing basic net income per share 124,561 121,635 123,871 120,759 Shares used in computing diluted net income per share 128,596 125,133 126,993 125,173 (1) Amounts include stock-based expenses, as follows: Cost of revenues $2,995 $2,817 $9,322 $8,149 Research and development 2,707 2,494 8,741 6,852 Marketing and sales 9,055 9,235 28,314 26,105 General and administrative 5,650 4,730 16,570 15,119 salesforce.com, inc. Condensed Consolidated Statements of Operations As a percentage of total revenues: (Unaudited) Three Months Nine Months Ended Ended October 31, October 31, 2009 2008 2009 2008 ---- ---- ---- ---- Revenues: Subscription and support 93% 92% 93% 91% Professional services and other 7 8 7 9 --- --- --- --- Total revenues 100 100 100 100 Cost of revenues: Subscription and support 12 12 12 12 Professional services and other 8 8 8 9 --- --- --- --- Total cost of revenues 20 20 20 21 Gross profit 80 80 80 79 Operating expenses: Research and development 10 10 10 9 Marketing and sales 46 49 46 49 General and administrative 15 15 15 15 --- --- --- --- Total operating expenses 71 74 71 73 Income from operations 9 6 9 6 Interest, net 2 1 2 2 Other income (expense) 0 0 0 0 --- --- --- --- Income before provision for income taxes and noncontrolling interest 11 7 11 8 Provision for income taxes (5) (3) (5) (4) --- --- --- --- Consolidated net income 6 4 6 4 Less: Net income attributable to noncontrolling interest 0 0 0 0 --- --- --- --- Net income attributable to salesforce.com 6% 4% 6% 4% === === === === Stock-based expenses as a percentage of total revenues, as follows: Cost of revenues 1% 1% 1% 1% Research and development 1 1 1 1 Marketing and sales 3 3 3 3 General and administrative 1 2 2 2 salesforce.com, inc. Condensed Consolidated Balance Sheets (in thousands) October 31, January 31, 2009 2009 ---- ---- (unaudited) Assets Current assets: Cash and cash equivalents $242,888 $483,834 Short-term marketable securities 202,446 213,769 Accounts receivable, net 191,297 266,555 Deferred commissions 37,065 39,384 Deferred income taxes 26,992 31,900 Prepaid expenses and other current assets 62,227 33,115 ------ ------ Total current assets 762,915 1,068,557 Marketable securities, noncurrent 624,758 184,962 Fixed assets, net 95,598 77,027 Deferred commissions, noncurrent 17,077 17,699 Deferred income taxes, noncurrent 30,695 26,589 Capitalized software, net 32,780 29,989 Goodwill 45,402 44,872 Other assets, net 33,976 30,127 ------ ------ Total assets $1,643,201 $1,479,822 ========== ========== Liabilities and stockholders' equity Current liabilities: Accounts payable $15,617 $16,379 Accrued expenses and other current liabilities 174,309 163,205 Income taxes payable 3,050 3,619 Deferred revenue 533,502 583,763 ------- ------- Total current liabilities 726,478 766,966 Income taxes payable, noncurrent 19,298 12,490 Long-term lease liabilities and other 14,952 7,616 Deferred revenue, noncurrent 11,933 10,263 ------ ------ Total liabilities 772,661 797,335 salesforce.com stockholders' equity: Common stock 125 123 Additional paid-in capital 775,838 648,724 Accumulated other comprehensive loss (3,239) (2,905) Retained earnings 86,167 25,842 ------ ------ Total stockholders' equity controlling interest 858,891 671,784 Total stockholders' equity noncontrolling interest 11,649 10,703 ------ ------ Total stockholders' equity 870,540 682,487 ------- ------- Total liabilities and stockholders' equity $1,643,201 $1,479,822 ========== ========== salesforce.com, inc. Condensed Consolidated Statements of Cash Flows (in thousands) (Unaudited) Three Months Ended Nine Months Ended October 31, October 31, 2009 2008 2009 2008 ---- ---- ---- ---- Operating activities: Consolidated net income $21,443 $11,683 $62,277 $34,160 Adjustments to reconcile net income to net cash provided by operating activities: Depreciation and amortization 13,601 7,910 37,890 24,938 Amortization of deferred commissions 15,698 14,784 45,959 43,414 Expenses related to stock- based awards 20,407 19,276 62,947 56,225 Excess tax benefits from employee stock plans (7,401) (17,706) (32,536) (42,247) Loss on securities - 2,052 - 2,052 Changes in assets and liabilities: Accounts receivable, net (22,515) (9,002) 75,355 64,077 Deferred commissions (18,013) (13,682) (43,018) (40,564) Prepaid expenses and other current assets (12,892) (6,313) (14,711) (12,406) Other assets (506) (2,943) (624) (429) Accounts payable 2,228 6,621 (762) 12,951 Accrued expenses and other current liabilities 27,045 14,733 35,165 23,497 Deferred revenue (3,575) (10,292) (48,591) (11,640) ------ ------- ------- ------- Net cash provided by operating activities 35,520 17,121 179,351 154,028 ------ ------ ------- ------- Investing activities: Purchase of subsidiary stock - (16,693) - (16,693) Business combinations, net of cash acquired (4,500) (27,344) (4,500) (27,344) Purchase of marketable securities (218,056) (123,476) (980,519) (323,415) Sales of marketable securities 121,413 26,656 438,679 84,187 Maturities of marketable securities 55,400 66,557 119,566 200,387 Capital expenditures (14,089) (11,614) (46,845) (48,827) ------- ------- ------- ------- Net cash used in investing activities (59,832) (85,914) (473,619) (131,705) ------- ------- -------- -------- Financing activities: Proceeds from the exercise of stock options 18,559 6,595 32,866 40,605 Excess tax benefits from employee stock plans 7,401 17,706 32,536 42,247 Principal payments on capital lease obligations (2,398) (286) (5,904) (291) ------ ---- ------ ---- Net cash provided by financing activities 23,562 24,015 59,498 82,561 ------ ------ ------ ------ Effect of exchange rate changes (2,531) 49 (6,176) (1,665) ------ --- ------ ------ Net (decrease) increase in cash and cash equivalents (3,281) (44,729) (240,946) 103,219 Cash and cash equivalents, beginning of period 246,169 427,043 483,834 279,095 ------- ------- ------- ------- Cash and cash equivalents, end of period $242,888 $382,314 $242,888 $382,314 ======== ======== ======== ======== salesforce.com, inc. Additional Metrics (Unaudited) Oct 31, Jul 31, April 30, Jan 31, Oct 31, Jul 31, 2009 2009 2009 2009 2008 2008 ---- ---- ---- ---- ---- ---- Full Time Equivalent Headcount 3,814 3,653 3,607 3,566 3,318 3,046 Financial data (in thousands): Cash, cash equivalents and marketable securities $1,070,092 $1,030,406 $983,824 $882,565 $804,606 $823,417 Deferred revenue, current and noncurrent $545,435 $549,010 $549,373 $594,026 $469,534 $479,546 Three Months Ended Nine Months Ended October 31, October 31, 2009 2008 2009 2008 ---- ---- ---- ---- Revenues by geography (in thousands): Americas $232,802 $200,143 $679,460 $567,076 Europe 60,761 48,076 168,355 142,597 Asia Pacific 36,986 28,268 103,719 77,513 ------ ------ ------- ------ $330,549 $276,487 $951,534 $787,186 ======== ======== ======== ======== As a percentage of total revenues: Revenues by geography: Americas 70% 72% 71% 72% Europe 18 17 18 18 Asia Pacific 12 11 11 10 --- --- --- --- 100% 100% 100% 100% === === === === http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO http://photoarchive.ap.org/ DATASOURCE: salesforce.com CONTACT: David Havlek, Investor Relations, +1-415-536-2171, , or Jane Hynes, Public Relations, +1-415-901-5079, , both of salesforce.com Web Site: http://www.salesforce.com/

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