SAN
ANTONIO, March 30, 2023 /PRNewswire/ -- For the
14th consecutive year, Frost Bank received the highest ranking in
customer satisfaction in Texas,
according to the J.D. Power 2023 U.S. Retail Banking Satisfaction
StudySM. The study ranked banks doing business in
Texas, including regional and
large banks.
With an overall satisfaction index score of 728 – 64 points
higher than the Texas region
average – Frost ranked highest in customer satisfaction among all
retail banks in Texas. In addition
to the top overall ranking, Frost ranked No. 1 in six out of seven
core attributes in the study: trust, people, account offerings,
allowing customers to bank how and when they want, saving time and
money, and resolving problems or complaints.
"Our people are fueled by the opportunity to make a difference
in our customers' lives, and it's gratifying see these high scores
that show we make that opportunity a reality," said Frost Chairman
and CEO Phil Green. "I'm truly proud
of our people who pour so much of themselves into caring for our
customers and doing right by them."
J.D. Power has studied retail banking for 18 years, and for the
past 14 years has considered Texas
a separate region among the 15 region it studies. Frost has topped
the Texas list in all 14 years.
The customer satisfaction study is the longest-running and most
in-depth survey of the retail banking industry, with more than
100,000 customers covering various aspects of their banking
experience. The study measures satisfaction in seven general
factors: trust, people, account offerings, allowing customers to
bank how and when they want, saving time and money, digital
channels, and resolving problems.
About Frost:
Frost is the banking, investments and
insurance subsidiary of Cullen/Frost Bankers, Inc. (NYSE: CFR), a
financial holding company with $52.9
billion in assets at Dec. 31,
2022. One of the 50 largest U.S. banks by asset size, Frost
provides a full range of banking, investments and insurance
services to businesses and individuals in the Austin, Corpus
Christi, Dallas,
Fort Worth, Houston, Permian Basin, Rio Grande Valley and
San Antonio regions. Founded in
1868, Frost has helped Texans with their financial needs during
three centuries. For more information, visit
www.frostbank.com.
For more information:
Bill Day
210-220-5427 office
210-288-5498 mobile
View original content to download
multimedia:https://www.prnewswire.com/news-releases/for-14th-consecutive-year-jd-power-ranks-frost-bank-highest-in-texas-retail-banking-customer-satisfaction-301785695.html
SOURCE Frost