DOWNERS
GROVE, Ill., Oct. 17,
2024 /PRNewswire/ -- Markem-Imaje, part of Dover
(NYSE: DOV) and a global provider of end-to-end supply chain
solutions and industrial marking and coding systems, today
announced the launch of a comprehensive array of digital, remote
and on-site hardware services to further empower its customer
base's production performance and uptime.
This new portfolio of post-sales maintenance packages is
tailored according to user needs and designed to satisfy Industry
4.0 demands for increased customization and reduce downtime through
24/7 remote digital assistance.
"Markem-Imaje aims for our customers, whatever their size,
segment or location, to maximize their return on investment in our
hardware and software and achieve the highest benefit from their
purchase," says Eric Barthélemy, Vice President of Global Sales at
Markem-Imaje. "It's not just about having the right tools but
optimizing their use, which is the aim of our tailored maintenance
services. A large part of our offering is targeted to provide
support in near real-time that addresses skill gaps in the
workforce and eliminates, wherever possible, the need for in-person
visits or waiting for assistance."
This new offering includes three layers of maintenance support,
with digital self-services now enabling non-experts to resolve most
issues thanks to the Markem-Imaje mission to optimize coding
delivery. The most important feature is the 24/7 AI-powered virtual
assistant, which facilitates fast self-troubleshooting, reduces
downtime and offers a quick escalation path for issues that cannot
be instantly resolved. Connected printer services, powered by
secure IoT technology, streamline printer fleet operations and
provide automatic process optimization with remote around-the-clock
visibility and alerts for automated risk monitoring in real-time.
The portal and e-shop allow customers to view their entire
installed base and contracts as well as order and track spare parts
and consumables on demand.
The second package of services is entirely remote, including
24/7 chat agent support, instant remote support with live video
guidance and a helpdesk to access local teams of engineers and
technicians. This package also includes the unique Markem-Imaje
Advanced Exchange Service, allowing rapid and direct replacement of
a broken part.
For companies requiring in-person services and the added
security of risk mitigation, the Markem-Imaje offering includes
preventive maintenance visits to help avoid costly, unplanned
downtime, expert visits to assist with unique production challenges
and "wear and tear" and "break-fix" visits by local field service
engineers.
About Markem-Imaje:
Markem-Imaje, a wholly owned subsidiary of the US-based Dover
Corporation is a trusted world manufacturer of product
identification and traceability solutions, offering a full line of
reliable and innovative inkjet, thermal transfer, laser, and print
and apply label systems. Markem-Imaje provides global reach to over
50,000 customers with 30 subsidiaries, 6 technology centers,
several equipment repair centers and manufacturing plants with the
most comprehensive marking and coding portfolio available in the
marketplace. Visit www.markem-imaje.com for further
information.
About Dover:
Dover is a diversified global manufacturer and solutions
provider with annual revenue of over $8
billion. We deliver innovative equipment and components,
consumable supplies, aftermarket parts, software and digital
solutions, and support services through five operating segments:
Engineered Products, Clean Energy & Fueling, Imaging &
Identification, Pumps & Process Solutions and Climate &
Sustainability Technologies. Dover combines global scale with
operational agility to lead the markets we serve. Recognized for
our entrepreneurial approach for over 65 years, our team of over
24,000 employees takes an ownership mindset, collaborating with
customers to redefine what's possible. Headquartered in
Downers Grove, Illinois, Dover
trades on the New York Stock Exchange under "DOV." Additional
information is available at dovercorporation.com.
Markem-Imaje Contact:
Viktor
Hermansson
+34 627 80 86 10
vhermansson@markem-imaje.com
Dover Media Contact:
Adrian Sakowicz, VP,
Communications
(630) 743-5039
asakowicz@dovercorp.com
Dover Investor Contact:
Jack
Dickens, Senior Director, Investor Relations
(630) 743-2566
jdickens@dovercorp.com
View original content to download
multimedia:https://www.prnewswire.com/news-releases/markem-imaje-launches-comprehensive-services-portfolio-for-industrial-coding-302279538.html
SOURCE Dover
