Humana, AMC Health Activate Post-Discharge Telehealth Program for Medicare Members
July 21 2015 - 9:50AM
Business Wire
The Interactive Voice Response initiative aims
to improve health outcomes and reduce hospital readmissions and ER
visits
Humana Inc. (NYSE: HUM), one of the nation’s leading health and
well-being companies, and AMC Health, a leading provider of
clinically proven ‘real-time’ patient management solutions,
announced a new partnership for a post-discharge transition of care
program to help Humana Medicare Advantage members go from hospital
to home safely and reduce risk of readmission.
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Humana At Home, the company’s national division that supports
more than 900,000 people with chronic health conditions, will
provide the 30-day, post-discharge Interactive Voice Response (IVR)
program to 1,000 Medicare Advantage members in 35 states who have
been recently discharged from the hospital and are at risk for
readmission.
Participating Humana members will receive weekly IVR calls to
ask them about symptoms, such as fever, swelling and shortness of
breath; assess pain management and wound healing; address
post-discharge needs, such as medications; and remind them about
follow-up physician appointments. Importantly, members will have
the option to request a call from the company’s clinical support
team.
“We know that members leaving the hospital are vulnerable to
complications and, although we already have a number of successful
programs to help our Humana members transition from hospital to
home, we’re always looking for effective ways to expand those
efforts,” said Humana At Home President Eric C. Rackow, M.D.
“Today’s technologies like IVR give us yet another tool to help our
members adhere to post-discharge care plans and prevent unnecessary
readmissions.”
Under the partnership, AMC Health will deliver technology and
clinical support services and help gather information regarding the
member’s health status, and serve as an additional resource to
Humana At Home’s current care management program. During this
30-day collaboration, AMC Health nurses will identify gaps in care,
provide coaching and education when appropriate and arrange for an
appointment with the member’s physician if further intervention is
needed.
“Our solutions provide continuous visibility into the ongoing
health status of patients. This empowers patients to take a more
active role in managing their health, as well as connect them to
the right intervention at the right time, preventing unnecessary ER
visits and hospitalizations,” said Nesim Bildirici, President and
CEO of AMC Health. “We are looking forward to our continued
partnership with Humana. Together, we will raise the level of
excellence for their standard of care.”
About Humana
Humana Inc., headquartered in Louisville, Kentucky, is a leading
health and well-being company focused on making it easy for people
to achieve their best health with clinical excellence through
coordinated care. The company’s strategy integrates care delivery,
the member experience, and clinical and consumer insights to
encourage engagement, behavior change, proactive clinical outreach
and wellness for the millions of people we serve across the
country.
More information regarding Humana is available to investors via
the Investor Relations page of the company’s web site
at www.humana.com, including copies of:
- Annual reports to stockholders;
- Securities and Exchange Commission
filings;
- Most recent investor conference
presentations;
- Quarterly earnings news releases;
- Replays of most recent earnings release
conference calls;
- Calendar of events; and
- Corporate Governance information.
About AMC Health
As a leading provider of customized, scalable,
cost-effective ‘real-time’ patient management solutions, AMC Health
assists organizations serving at-risk populations and those
conducting clinical trials. Its patient engagement, health
monitoring and care coordination solutions have been proven in
several peer-reviewed journals to improve patient outcomes, improve
quality of care and reduce overall healthcare costs. AMC Health is
headquartered in New York City. For more information, visit
www.amchealth.com.
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version on businesswire.com: http://www.businesswire.com/news/home/20150721006087/en/
Humana Corporate CommunicationsNancy A. Hanewinckel,
941-585-4763nhanewinckel1@humana.comorAMC HealthTanya L. Travers,
212-537-0890ttravers@amchealth.com
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