Humana Announces Strategic Partnership with Veda to Improve Accuracy of Provider Directories
February 26 2024 - 7:00AM
Business Wire
Enhancements will help seniors get real-time
access to local in-network providers
Leading health and well-being company Humana Inc. (NYSE: HUM)
today announced a strategic partnership with Veda, a health
technology company specializing in helping healthcare companies
solve complex provider data challenges. Humana will partner with
Veda to improve the accuracy of its provider information and ensure
that seniors have real-time details about in-network providers,
making it easier for them to access high-quality healthcare.
Ensuring the accuracy of provider directories has been the
source of ongoing challenges for seniors, health plans, providers
and policymakers. Maintaining up-to-date provider directories,
including accurate phone numbers, addresses and panel status of
in-network practitioners, is critical to helping seniors make
informed choices about their healthcare. While Humana historically
was making millions of calls annually to confirm provider data,
ongoing inconsistencies and inaccuracies in these directories can
make it harder to find a provider and lead to administrative burden
for seniors, providers, and health plans.
Veda will use its patented automation technology to analyze,
verify, and standardize Humana’s data to ensure it is accurate and
comprehensive, along with real-time scoring of data quality. Veda’s
platform achieves high data accuracy, ensuring quality across
networks as measured by the Center for Medicare & Medicaid
Services (CMS). Veda’s automation will allow Humana to devote more
time and resources to enhance the patient experience.
“We want to be a partner with CMS and policymakers in improving
the accuracy of provider directories. This collaboration with Veda
will enhance not only the experience for our members, but also our
provider community,” said Robbie Tindall, Vice President, Provider
Process Network Operations at Humana. “We’re committed to
delivering an exceptional experience for both, ultimately improving
health outcomes and enhancing the overall well-being of our
members.”
“Accurate provider data is a key component of efficient health
plan operations, care delivery, interoperability, and ultimately
patient satisfaction,” said Veda co-founder and CEO Meghan Gaffney.
“By addressing the challenges that members may face with finding
in-network care providers, Humana is ensuring their members have
access to the timely, high-quality care they deserve.”
In addition to working with Veda, Humana will continue to apply
best practices in ensuring that provider directories are accurate
and up-to-date. Humana has also long supported efforts to create a
National Directory of Healthcare Providers and Services, and has
provided feedback to CMS about how such a national effort can
increase patient satisfaction.
About Humana
Humana Inc. is committed to putting health first – for our
teammates, our customers, and our company. Through our Humana
insurance services, and our CenterWell health care services, we
make it easier for the millions of people we serve to achieve their
best health – delivering the care and service they need, when they
need it. These efforts are leading to a better quality of life for
people with Medicare, Medicaid, families, individuals, military
service personnel, and communities at large. Learn more about what
we offer at Humana.com and at CenterWell.com.
About Veda
Veda blends science and imagination to solve healthcare’s most
complex data issues. Through human-in-the-loop Smart Automation,
our solutions dramatically increase productivity, enable
compliance, and empower healthcare businesses to focus on
delivering care. Veda’s platforms are simple to use and require no
technical skills or drastic system changes because we envision a
future for healthcare where data isn’t a barrier—it’s an
opportunity. To learn more about Veda, visit vedadata.com and
follow us on LinkedIn.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240226547501/en/
Investors: Lisa Stoner - Humana Investor Relations; (502)
580-2652; lstamper@humana.com
Media: Mark Taylor - Humana Corporate Communications;
(317) 753-0345; MTaylor108@humana.com Stephanie Fraser – Envision
Health (for Veda) stephanie@envhs.com
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