- Google Cloud underpins Lumen® Digital Twin
technology, providing proactive insights across the Lumen
network
- Google Cloud's Vertex AI platform enables new AI-powered
applications to assist Lumen technicians and customer support
teams
- Lumen Private Connectivity Fabric℠ will expand Google's
network to support demand growth for Google Cloud's products and AI
innovations
DENVER, Nov. 5, 2024
/PRNewswire/ -- Lumen Technologies (NYSE: LUMN) announced a
partnership with Google Cloud that is accelerating Lumen's digital
transformation and driving innovation for billions of Google
customers.
Lumen Chooses Google to Build 'Digital Twin', Drive AI
Innovation
Lumen is partnering with Google Cloud to power AIOps and
proactive data insights across its network, as Lumen continues to
drive operational efficiencies. Using Google Cloud's
infrastructure, databases, and BigQuery data and analytics
platform, the company has built Lumen® Digital Twin
powered by AI providing real-time insights across the Lumen
network. These insights help Lumen proactively detect and quickly
resolve network issues before they reach its customers.
In addition, Google Cloud's Vertex AI platform and Gemini models
will enable new and innovative applications to help Lumen avoid
unnecessary technician dispatches; improve field, agent and
customer support; and enhance website search functionality. These
efforts help Lumen increase operational efficiency, reduce costs,
and improve the customer experience.
"We're transforming our operations top to bottom to deliver
outstanding customer service and operate a more efficient
business," said Dave Ward, Lumen
Chief Technology and Product Officer. "Google Cloud's expertise and
AI technologies are key enablers for our company, allowing us to
use our Lumen Digital Twin network technology to test new
capabilities and improvements before we deploy them."
"We are at a pivotal moment as gen AI drives true business
transformations across industries," said Bikash Koley, VP, Global Networking &
Infrastructure, Google Cloud. "Lumen is a trusted network for AI,
and we are excited to partner with them to provide real-time
insights and operational improvements and drive meaningful business
outcomes for organizations worldwide."
Lumen's Private Connectivity Fabric℠ Expands Google
Network Capabilities
As part of this announcement, Google Cloud has chosen Lumen to
expand its network capabilities using the extensive, diverse Lumen
network to support demand growth for Google Cloud services and AI
innovations. Lumen Private Connectivity Fabric℠ will provide
dedicated access to existing fiber in the Lumen network, and Lumen
will install new fiber on existing and new routes.
About Lumen Technologies
Lumen is unleashing the world's digital potential. We ignite
business growth by connecting people, data, and applications –
quickly, securely, and effortlessly. As the trusted network for AI,
Lumen uses the scale of our network to help companies realize AI's
full potential. From metro connectivity to long-haul data transport
to our edge cloud, security, managed service, and digital platform
capabilities, we meet our customers' needs today and as they build
for tomorrow. For news and insights visit news.lumen.com, LinkedIn:
/lumentechnologies, X: @lumentechco, Facebook: /lumentechnologies,
Instagram: @lumentechnologies, and YouTube:
/lumentechnologies.
Forward Looking Statements
Except for the historical and factual information contained
herein, the matters set forth in this press release, including
statements related to the benefits of the parties' collaboration,
the parties' business outlook and potential future operations or
transactions, and that may be identified by words such as "will,"
"believes," "expects," "plans" and similar expressions, are
forward-looking statements within the meaning of the "safe harbor"
provisions of the Private Securities Litigation Reform Act of 1995.
These forward-looking statements are subject to a number of risks,
uncertainties and assumptions, including the risks that the
parties' anticipated benefits from their agreement and continued
collaboration may take longer to be realized or be less substantial
than currently anticipated, that the benefits of AI, ML and other
emerging technologies may take longer to be realized or be less
substantial than currently anticipated, or that certain of the
parties' plans for future changes may be more difficult or time
consuming to implement than currently expected. Many of these
risks, uncertainties and assumptions are beyond the parties'
control. Actual events and results may differ materially from those
anticipated, estimated or projected if one or more of these risks
or uncertainties materialize, or if underlying assumptions prove
incorrect. You should not place undue reliance on these
forward-looking statements, which speak only as of the date made.
Unless legally required, neither party undertakes any obligation
and expressly disclaims any such obligation to update publicly any
forward-looking statements, whether as a result of new information,
future events or otherwise.
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SOURCE Lumen Technologies