On May 3, 2024, Norfolk Southern Corporation (NSC) distributed to shareholders a
video on the June 2023 Town Hall hosted by Alan Shaw, President and Chief Executive Officer of NSC. A copy of the transcript for the video can be found below and may be used in whole or in part in additional communications by NSC:
June 2023 Town Hall Transcript
Alan Shaw President & CEO, Norfolk Southern
Welcome Norfolk Southern. I became CEO of Norfolk Southern about a year ago. My first day as CEO, I wanted to be out in the field visiting with my craft
colleagues and the local supervisors. One of the things that I really got out of them is this sense of pride for working for Norfolk Southern. And I want to get that back. And what Ive tried to do at Norfolk Southern is start building this
culture of transparency and inclusion. Weve charted a course in the industry. And were really focused on culture.
Sean Kennedy
Director Mechanical Operation, Norfolk Southern
I think that this is the first step. I think that this is going to be a long road for
our folks to really convince that this is a culture change. I think that were really on the right path now.
Alan Shaw
Were going to be different. Traditional rail model was really focused on short-term margins and you tended to get there by cutting. And for those of you
whove worked out in the field, I know that that was really hard on you. Thats not what were doing going forward. Because I think our long-term approach is a better way forward for Norfolk Southern.
And we made promises to our employees. Were hiring. Im going to invest in our people. The next time theres an economic downturn, were
not going to furlough. Were the only railroad where 100% of our craft colleagues have access to paid sick leave. Promises kept.
I also said I
really want to engage better with our union leadership. Our unions were set up to drive safety. And we can really get aligned around that.
Jeremy
Ferguson SMART-TD
I never thought as a union President Id be standing on a stage
with fellow Presidents and CEO of a railroad. I know its just the beginning and I look forward to making this a safer place.
Mike Baldwin
BRS
My hope is we can knock this out of the park and everybody notices and everybody wants to be NS, everybody wants to do the same
thing.
Tony Cardwell BMWED
I really
believe that NS has an opportunity to set the example and set a new standard. Im here to help you with that. Our members want to see you succeed, our members want to see this company succeed.
Leo McCann ATDA
We look forward to this
journey together as we measure our successes in day-to-day small victories. Changing the culture at NS will be a long and difficult road, but being in this together has
the opportunity to be the premier, safest railroad.
Carl Lakin TCU-BRC
Were committed to continuing the effort to ensure every member has a safe workplace. And we trust Norfolk Southern is sincere in their commitment as
well. If labor and Norfolk Southern truly work together to improve safety at Norfolk Southern, theres no limit on what we can accomplish.
Alan
Shaw
We implemented a six-point safety plan, we started a Ballast Line Leadership training program, and
youve seen me out on Capitol Hill. Im advocating for many of the provisions in the various railway safety bills. Were going to have three admirals working with us over the next 2-3 years on
how to enhance safety at Norfolk Southern. Thats a promise kept.