Orange Business excels in the telecommunications cloud contact
center services space, offering innovative and highly efficient
customer-centric solutions that boost productivity and enhance both
customer and employee experiences
SAN ANTONIO, Jan. 22, 2024 /PRNewswire/ -- Frost &
Sullivan recently researched the telecommunications cloud
contact center services industry and, based on its findings,
recognizes Orange Business with the 2023 Asia-Pacific Company
of the Year Award. With its Asia-Pacific regional headquarters in
Singapore, Orange Business is a
subsidiary of the French telecommunications company Orange Group
and operates in 14 countries across the region.
Orange Business helps global companies improve customer
experience (CX) and employee experience (EX) by leveraging
state-of-the-art technology and a superior omnichannel platform
that allows customers to engage with contact center employees
across all channels, such as voice, chat, email, and social media.
The company enables contact centers to leverage digital
technologies—like self-service, chatbots, automation, artificial
intelligence (AI), and data analytics—to facilitate real-time
interactions and improve employee responsiveness.
Orange Business also integrates trusted customer relationship
management (CRM) solutions in its portfolio to enhance efficiency
by reducing customer wait times and allowing employees to handle
inquiries across multiple channels. This holistic approach to CX
and EX enables Orange Business to deliver proactive, context-aware
interactions and unified experiences at scale, creating exceptional
value for its clients.
"Organizations increasingly deploy cloud-based contact center
solutions to access various capabilities and efficiently engage
with customers across multiple channels and devices. Orange
Business has designed an integrated cloud contact center solution
that offers secure CX and EX services combined with next-generation
technology capabilities to deliver improved experiences and agent
productivity," said Sherrel Sonia
Roche, ICT industry principal at Frost & Sullivan.
Apart from its innovative culture and cutting-edge technology,
Orange Business bases its success on its customer-centric approach.
Orange Business consistently acts as a business advisor to fully
understand its customers' business demands, identify technology
gaps, and implement innovative CX solutions aligned with their
business goals.
Furthermore, the company helps clients address innumerable CX
challenges, such as managing disparate legacy systems and
integrating different customer touchpoints. This customer-centric
approach facilitates unified experiences across the entire CX
journey, showcasing the company's forward-thinking digital
transformation strategy.
"Frost & Sullivan notes that with customer value as a
strategic imperative, the company's operations and service delivery
approach goes beyond its extensive technology expertise and
best-in-class capabilities. Orange Business puts its clients and
their business at the heart of its strategy. The company leverages
its global footprint, domain knowledge, and industry-specific
expertise to customize contact center solutions to specific
customer and industry needs," noted Roche.
Each year, Frost & Sullivan presents a Company of the Year
award to the organization that demonstrates excellence in terms of
growth strategy and implementation in its field. The award
recognizes a high degree of innovation with products and
technologies, and the resulting leadership in terms of customer
value and market penetration.
Frost & Sullivan Best Practices awards recognize companies
in various regional and global markets for demonstrating
outstanding achievement and superior performance in leadership,
technological innovation, customer service, and strategic product
development. Industry analysts compare market participants and
measure performance through in-depth interviews, analyses, and
extensive secondary research to identify best practices in the
industry.
About Frost & Sullivan
For six decades, Frost & Sullivan has been world-renowned
for its role in helping investors, corporate leaders, and
governments navigate economic changes and identify disruptive
technologies, Mega Trends, new business models, and companies to
action, resulting in a continuous flow of growth opportunities to
drive future success. Contact us: Start the discussion.
Press contact:
Tarini Singh
P: +91–9953764546
E: Tarini.Singh@frost.com
About Orange Business
Orange Business, the enterprise division of the Orange Group, is
a leading network and digital integrator, supporting customers to
create positive impact and digital business. The combined strength
of its next-generation connectivity, cloud, and cybersecurity
expertise, platforms, and partners provides the foundation for
enterprises around the world. With 30,000 employees across 65
countries, Orange Business enables its customers' transformations
by orchestrating end-to-end secured digital infrastructure and
focusing on the employee, customer, and operational experience.
More than 3,000 multinational enterprises, as well as two million
professionals, companies and local communities in France, put their trust in Orange
Business.
Orange is one of the world's leading telecommunications
operators with sales of 43.5 billion
euros in 2022 and 296 million customers worldwide at
30 September 2023. In February 2023, the Group presented its strategic
plan "Lead the Future", built on a new business model and guided by
responsibility and efficiency. "Lead the Future" capitalizes on
network excellence to reinforce Orange's leadership in service
quality.
Orange is listed on the Euronext Paris (ORA) and on the New York
Stock Exchange (ORAN).
For more information: www.orange-business.com or follow us
on LinkedIn and on Twitter: @orangebusiness
Orange and any other Orange product or service names included
in this material are trademarks of Orange or Orange Brand Services
Limited
Press contact:
Hayley Lim
E: hayley.lim@orange.com
P: +60166239338
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