Customers can schedule appointments online to
ensure gas appliances are working properly
Calif., Oct. 16, 2023 /PRNewswire/ -- To help
customers prepare their gas appliances for safe use during the cold
weather months ahead, Pacific Gas and Electric Company (PG&E)
offers free in-home safety checks. During the safety checks,
PG&E also will relight pilot lights for customers who have
heaters or other appliances that have been turned off during warmer
Free safety checks help ensure that gas appliances, including
water heaters, furnaces and ovens, are operating safely and
efficiently, reducing the risk of carbon monoxide (CO) poisoning
within the home. Carbon monoxide is especially dangerous because it
can't be seen, smelled or heard.
According to the Centers for Disease Control and Prevention,
each year more than 400 Americans die from unintentional CO
poisoning not linked to fires, more than 100,000 visit the
emergency room, and more than 14,000 are hospitalized. Since the
start of 2023, PG&E has responded to more than 6,100 incidents
where the presence of carbon monoxide is suspected.
"One of the best ways to prevent carbon monoxide from reaching
dangerous levels is to ensure your appliances are in safe working
order. A free safety check can help identify any issues that would
interfere with their safe operation. And while our technicians are
there, they will also inspect your pilot lights and relight them if
needed," said Joe Forline, PG&E
senior vice president of Gas Operations.
Before the colder winter months when natural gas appliances
typically see the most use, PG&E encourages customers to
schedule an inspection by visiting www.pge.com/pilotlights.
Scheduling your appointment online is free and easy and will help
you avoid hold times on our customer service line. Customers can
also call 800-743-5000 to schedule appointments.
Helpful Winter Gas Safety Tips
- Install carbon monoxide detectors to warn when concentration
levels are high.
- All California single-family
homes are required to have carbon monoxide detectors.
- Carbon monoxide detectors should be installed on every floor,
near sleeping areas and common areas.
- These devices should be tested twice a year, and batteries
replaced if necessary.
- Check the expiration date – most carbon monoxide detectors have
a shelf life of five to seven years.
- Never use products inside the home that generate dangerous
levels of carbon monoxide, such as generators, outdoor grills, or
- Never use cooking devices such as ovens or stoves for home
- When using the fireplace to stay warm, make sure the flue is
open so venting can occur safely through the chimney.
- Make sure water heaters and other natural gas appliances have
- Click here for more winter heating safety and savings
If you suspect carbon monoxide in your home, you should get out
immediately and call 911. If a PG&E customer ever smells the
distinctive "rotten egg" odor of natural gas in or around their
home or business they should immediately evacuate and then call 911
and PG&E at 1-800-743-5000.
Pacific Gas and Electric Company, a
subsidiary of PG&E Corporation (NYSE:PCG), is a combined
natural gas and electric utility serving more than 16 million
people across 70,000 square miles in Northern and Central California. For more information,
visit pge.com and pge.com/news.
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SOURCE Pacific Gas and Electric Company