WNS Recognized as a ‘Leader’ in AI and Analytics & Social Media for CX Services by ISG
November 08 2022 - 7:00AM
Business Wire
WNS (Holdings) Limited (NYSE: WNS), a leading provider of global
Business Process Management (BPM) solutions, today announced that
it has been recognized as a ‘Leader’ in AI and Analytics, and
Social Media for CX Services in the ISG Provider Lens™ 2022 Global
Contact Center Customer Experience Services report.
WNS’ leadership position in AI and Analytics has been attributed
to WNS Triange (the company’s Data, analytics and AI practice);
proprietary technology ecosystem and strategic partnerships; and
WNS EXPIRIUS, a proprietary framework that enables clients to
optimize analytics-driven, intelligent omni-channel conversations
with customers.
WNS’ ‘Leader’ position in Social Media CX Services is driven by
its robust social media practice capable of handling up to 85
million online conversations at 85 percent accuracy; a
comprehensive social media product suite for everything from social
listening to advanced analytics; and WNS EXPIRIUS Social, which
leverages intelligent automation to deliver heightened customer
experience.
“We are delighted to be chosen as ‘Leader’ across Social Media,
AI and Analytics for Customer Experience – two areas where WNS has
made considerable strategic investments over the past several
years. Our robust CX practice is built on a foundation of
intelligent analytics, Artificial Intelligence and automation to
address the entire customer engagement journey. Our clients
leverage WNS’ advanced digital solutions to create unique
experiences that drive new revenue streams and deep customer
loyalty,” said Keshav R. Murugesh, Group CEO, WNS.
“WNS has leapfrogged into the leader’s quadrant with its
improved CX offerings. Responding to the rapidly evolving
enterprise needs, WNS is driving investments in technology and
frameworks that are more aligned to the current needs of its
customers. The company’s meaningful investments in building WNS
Triange symbolises value-driven services that help its clients in
delivering superior experiences.” - Namratha Dharshan, Director of
Research and Principal Analyst, ISG.
WNS Triange enables clients from 10+ industries to develop an
actionable data strategy and then translate it into action. With a
team of 4,000 specialists, WNS Triange powers business
transformation through three pillars: Triange Consult, Triange NxT
and Triange CoE.
WNS’ proprietary and industry-first Digital Customer Experience
(CX) framework, EXPIRIUS, equips businesses to capitalize on
analytics-led, intelligent omni-channel customer conversations.
About WNS
WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process
Management (BPM) company. WNS combines deep industry knowledge with
technology, analytics, and process expertise to co-create
innovative, digitally led transformational solutions with over 400
clients across various industries. WNS delivers an entire spectrum
of BPM solutions including industry-specific offerings, customer
experience services, finance and accounting, human resources,
procurement, and research and analytics to re-imagine the digital
future of businesses. As of September 30, 2022, WNS had 57,503
professionals across 60 delivery centers worldwide including
facilities in Canada, China, Costa Rica, India, the Philippines,
Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, the United
Kingdom, and the United States.
For more information, visit www.wns.com or follow us on
Facebook, Twitter, LinkedIn, and Instagram.
Safe Harbor Provision
This document includes information which may constitute
forward-looking statements made pursuant to the safe harbor
provisions of the Private Securities Litigation Reform Act of 1995,
the accuracy of which are necessarily subject to risks,
uncertainties, and assumptions as to future events. Factors that
could cause actual results to differ materially from those
expressed or implied are discussed in our most recent Form 20-F and
other filings with the Securities and Exchange Commission. WNS
undertakes no obligation to update or revise any forward-looking
statements, whether as a result of new information, future events,
or otherwise.
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version on businesswire.com: https://www.businesswire.com/news/home/20221108005545/en/
Investors: David
Mackey EVP – Finance & Head of Investor Relations WNS
(Holdings) Limited +1 (646) 908-2615 david.mackey@wns.com
Media: Archana
Raghuram Global Head – Marketing & Communications and
Corporate Business Development WNS (Holdings) Limited +91 (22) 4095
2397 archana.raghuram@wns.com ; pr@wns.com
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