Bombardier Takes Next Steps in its Smart Link Plus Connected Aircraft Program, Now Booking In-service Aircraft for Smart Link...
Bombardier today announced the latest advancements in its
comprehensive Smart Link Plus connected aircraft program. Effective
immediately, operators of Challenger 300 and Challenger 350
aircraft can reserve their exclusive appointment at a Bombardier
Service Centre for the installation of the free-of-charge* Smart
Link Plus box as early as mid-2021. Installations for additional
Challenger and Global aircraft to follow.
With Smart Link Plus, Bombardier customers will have the unique
ability to make real-time data-driven decisions in-flight to
effectively dispatch, troubleshoot and track their aircraft service
needs. The Smart Link Plus box is an advanced Health Monitoring
Unit developed exclusively for Bombardier aircraft in collaboration
with GE Aviation. It generates crucial aircraft data that enables
flight and maintenance crews to quickly and efficiently prioritize
and proactively troubleshoot essential fault notifications on
aircraft with in-flight alerts, increasing an aircraft’s
“Bombardier business aircraft customers deserve the most
effective and comprehensive technology available to maximize the
value of their precious aviation assets – and Smart Link Plus
delivers on this promise,” said Jean-Christophe Gallagher,
Executive Vice President, Services and Support, and Corporate
Strategy, Bombardier Aviation. “As this innovative program
continues to evolve, more Bombardier aircraft customers will
benefit from the attributes it provides, helping them make concrete
maintenance decisions by leveraging fleet-wide big data.”
The Smart Link Plus connected aircraft program, including the
Smart Link Plus box, was first introduced on the Bombardier
flagship Global 7500 aircraft and customers continue to benefit
from its advanced data-driven capabilities. More than 95% of
current Global 7500 aircraft customers have enrolled in Smart Link
Plus services, and Bombardier has full confidence the program will
successfully transition to other aircraft in its Challenger and
Ground crews can use the program’s remote parameter display to
independently monitor an aircraft while in-flight to assist in
finding the root cause of a fault notification. This information
request can be done without having to distract the flight crew.
While in-flight, the Smart Link Plus service automatically sends
takeoff, landing and in-flight fault notifications together with
contextual data. Full flight data is automatically transmitted and
accessible once the aircraft has landed. Access to full aircraft
systems data provides additional information required to
troubleshoot more complex faults.
Aircraft data is also displayed in an easy-to-use, intuitive,
user-friendly Bombardier application and is available anytime,
anywhere on any personal electronic device. Additionally,
Bombardier’s 24/7 Customer Response Centre (CRC) and dedicated team
of experts and specialists can support troubleshooting efforts
using Bombardier’s data visualization tool and organize additional
support as required.
Achieving the full benefits of the Smart Link Plus program can
be done in three easy steps: customers must first ensure the Smart
Link Plus box is installed; then the customer must sign into the
online tool to enable data consultation from their own device.
Finally, the full benefit of the connected aircraft program
requires that aircraft be equipped with a SATCOM or ATG cabin
internet system to enable in-flight functionalities. Customers are
required to subscribe to an annual connected aircraft service
package. New and existing Smart Parts and Smart Pubs customers can
get a discount of up to 15% on the annual subscription.
With recent announcements highlighting Service Centre growth and
expansion in Melbourne and Berlin, the introduction of several,
exciting new products and services and the latest developments in
the Smart Link Plus program, Bombardier continues to build on its
commitment to provide customers with the best service experience in
the industry today.
About BombardierWith over 52,000 employees
across two business segments, Bombardier is a global leader in the
transportation industry, creating innovative and game-changing
planes and trains. Our products and services provide world-class
transportation experiences that set new standards in passenger
comfort, energy efficiency, reliability and safety.
Headquartered in Montréal, Canada, Bombardier has production and
engineering sites in over 25 countries across the segments of
Aviation and Transportation. Bombardier shares are traded on the
Toronto Stock Exchange (BBD). In the fiscal year ended December 31,
2019, Bombardier posted revenues of $15.8 billion. News and
information are available at bombardier.com or follow us
on Twitter @Bombardier.
Notes to EditorsVisit the Bombardier Business
Aircraft website for more information on our industry-leading
products and services.
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*Smart Link Plus is under development and subject to change.
Certain conditions apply for Smart Link Plus program enrollment and
to obtain the free Smart Link Plus box. Installation costs apply.
For aircraft eligibility or other considerations, customers can
Bombardier, Global, Global 7500, Challenger, Challenger 300,
Challenger 350, Smart Link Plus, and Smart Parts are registered or
unregistered trademarks of Bombardier Inc. or its subsidiaries.
For InformationMatthew NichollsBombardier
Aviation+ 1 firstname.lastname@example.org
A photo accompanying this announcement is available at
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