TORONTO, Nov. 19,
2024 /CNW/ - BMO today announced it has received
five Global Retail Banking Innovation Awards from The Digital
Banker for its leadership in digital innovation, customer
experience and delivery excellence.
- Outstanding Staff Training, Learning & Development
Program Award: Created at BMO's Agile Center of Excellence, the
Digital Agile Learning and Development Program was established to
strengthen employees' skills and competencies for agile-specific
roles to enable digital delivery at scale with quality and
pace.
- Digital Lending Product of the Year Award: BMO PaySmart
is a low-credit solution that has helped Canadians access a
flexible tool to turn credit card purchases into equal monthly
payments, enhancing their ability to manage cash flow and gain
better understanding of their spending. Since its launch, PaySmart
has empowered customers with clear insights into their spending
habits and progress to achieve their goals.
- Best Payments Innovation Award: BMO SplitShare allows
customers to split expenses between their Interac
e-Transfer® contacts seamlessly and efficiently.
Customers can share costs with anyone registered for Interac
e-Transfer regardless of where they bank, providing a convenient
one-stop solution.
- Outstanding Customer Service Innovation by a Retail Bank
Award: BMO Digital Card Controls Suite is a quick solution for
customers facing pressing issues such as a lost wallet, damaged
cards, or forgotten PINs. Customers are empowered with the
hassle-free option of not having to call or visit a branch.
- Best Gen-AI Retail Operations Initiative Award: A large
language model (LLM) powered tool created in partnership with
Deloitte, BMO Customer Feedback Assist helps employees save time by
summarizing and categorizing feedback obtained from customer
reviews to address emerging issues and trends. Taking elements of a
traditional dashboard and adding LLM powered data, this cohesive
solution improves employees' workflow to achieve customer
satisfaction.
"These awards are yet another recognition of BMO's commitment to
tangible innovation guided by a deep understanding of our
customers' needs," said Mat Mehrotra, Chief Digital Officer and
Head of Canadian Products, BMO. "BMO continues to be a trailblazer
providing leading digital experiences that help customers make real
financial progress."
The Global Retail Banking Innovation Awards is a global program
recognizing industry organizations spearheading new standards of
innovation in retail banking. The awards attribute excellence in
the financial services industries for outstanding achievements in
digitally led experiences.
BMO continues to pave the way as a digitally enabled,
future-ready bank, focused on delivering leading digital
experiences that help customers make real financial progress. This
recognition contributes to BMO's Digital First journey and builds
on the bank's strong track record of industry recognitions.
For more information about the Global Retail Banking Innovation
Awards, please
visit: www.thedigitalbanker.com/awards/global-retail-banking-innovation-awards/
For more information on BMO's tools and resources available to
help customers set, track, and manage their personal finances,
please visit: www.bmo.com/main/personal/
About BMO Financial Group
BMO Financial Group is the eighth largest bank in North
America by assets, with total assets of $1.4 trillion as of July
31, 2024. Serving customers for 200 years and counting, BMO is a
diverse team of highly engaged employees providing a broad range of
personal and commercial banking, wealth management, global markets
and investment banking products and services to 13 million
customers across Canada, the United
States, and in select markets globally. Driven by a single
purpose, to Boldly Grow the Good in business and life, BMO
is committed to driving positive change in the world, and making
progress for a thriving economy, sustainable future, and inclusive
society.
SOURCE BMO Financial Group