The first partner to introduce Martello's
software to the UK market, 4Sight has been recognized for its
stellar service operations following regular engagement with
Martello.
OTTAWA, Sept. 4, 2019 /CNW/ - Martello Technologies
Group Inc., ("Martello" or the "Company") (TSXV: MTLO), a leading
provider of solutions that deliver clarity and control of complex
IT environments, announced today that 4Sight Communications, a
Mitel Gold Solutions Partner in the United Kingdom says it has improved its remote
fix rate to 98% after standardizing on Mitel Performance Analytics
(MPA). MPA is the software developed by Martello and offered by
Mitel to its partners and customers, which monitors the performance
of Mitel unified communications (UC) systems and provides
troubleshooting and reporting to address problems, from a single
dashboard.
After being the first channel partner to introduce the Martello
solution in the UK market, 4Sight was recognized in 2018 as Mitel's
Top Services Partner of the Year (International Markets), due to
the proactive approach it has taken to delivering support and
services to its customers using MPA. 4Sight has a keen
understanding of the importance of reliable UC performance: "4Sight
understood very early that proactive performance management of a
customer's Mitel UC system leads to customer satisfaction and
loyalty, and they have worked actively with us over the years to
share feedback that has helped us to improve the product", said
Pardeep Koonar, Director of
Alliances at Martello.
4Sight is a leading provider of business telecommunications and
managed services for mid to large public sector organisations and
private businesses across the UK and internationally. These range
across all verticals such as professional services, 5-star boutique
hotels, International transport hubs and local government to name a
few, all of whom trust 4Sight to proactively monitor their
telecommunication estates.
4Sight began working with Martello in 2013, recognizing the
importance of proactively monitoring and managing Mitel
communications platforms, and today more than 800 devices are under
management by Mitel Performance Analytics, which is available as
part of Mitel's Premium Software Assurance subscription. 4Sight
monitors a range of device types using MPA, including MiVoice
Business, MiCollab, MiContact Center, as well as servers, switches
and routers.
"At 4Sight, we believe a support agreement is not an
insurance policy to be claimed against in the event of a problem.
We believe in preventing the problems from happening in the first
place", said Simon Turner, Managing
Director of 4Sight Communications. "Mitel Performance Analytics
(MPA) has helped us achieve a 98% remote fix rate and service
excellence".
"Martello's software can help provide a competitive
differentiator for solutions partners who want to win and retain
customers", said John Proctor,
President and CEO of Martello. "4Sight saw a need in the industry
to provide proactive service assurance, and we're pleased that
Mitel Performance Analytics has helped them to achieve service
excellence".
Learn more about Mitel Performance Analytics
Read the Case Study: Firmdale Hotels
Martello's solutions have been widely acclaimed in the industry.
In September 2018, Martello received
a Frost & Sullivan Leadership Award for NPM (Network
Performance Management) and ranked as Ottawa's Fastest Growing Company, at No. 28 on
the Growth 500 list of Canada's
Fastest Growing Companies. Martello is focused on global growth
both organically and through acquisitions. The Company recently
announced key partnerships and sales wins with Paessler PRTG,
Onepoint and Suria Business Solutions.
About 4Sight Communications
4Sight Communications is one of the leading providers of
business telecommunications and managed services for public sector
organisations and private businesses across the UK and
internationally. 4Sight is a company with new ideas and a
refreshing approach backed by a 25 year track record of delivering
excellent service in the communications industry. We are changing
the conversation and introducing a new and innovative approach to
the provision of services within the telecommunications sector by
placing the ongoing service requirements of Mitel users back at the
top of the agenda. Learn more at 4sightcomms.com.
About Martello Technologies Group
Martello Technologies Group Inc. (TSXV: MTLO) is a technology
company that provides clarity and control of complex IT
infrastructures. The company develops products and solutions that
monitor, manage and optimize the performance of real-time
applications on networks, while giving IT teams and service
providers control and visibility of their entire IT infrastructure.
Martello's products include SD-WAN technology, network performance
management software, and IT analytics software. Martello
Technologies Group is a public company headquartered in
Ottawa, Canada with offices in
Montreal, Amsterdam, Paris, Dallas
and New York. Learn more at
http://www.martellotech.com
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SOURCE Martello Technologies Group