Bank of Montreal to Standardize Their Call Center Performance Management Solution With Centergistic Solutions' AgentView(R) Ente
September 30 2005 - 10:00AM
Business Wire
Bank of Montreal, one of North America's largest banks and
financial services companies, has selected Centergistic Solutions'
(OTCBB:CGSO) AgentView(R) Enterprise 4.0, to provide real-time
performance metrics for their service centers located in Montreal
and Toronto, Canada. The deployment will take place over several
phases throughout Q4 2005 and Q2 2006. The operation will
standardize the Bank's call center performance management solution.
The AgentView system will collect and create combined metrics from
the Bank of Montreal's dual Nortel Symposium ACDs, providing key
metric-based performance information to LCD, LED, and CRT displays
located throughout the two sites. About AgentView AgentView
Enterprise is a real-time performance management system that
collects and combines key data from any data source in the contact
center. AgentView allows the user to create performance indicators
that can be published to virtually any system, such as the desktop,
plasma, readerboards, TV monitors and to the Web for 24/7 global
access. About Bank of Montreal BMO Financial Group is a highly
diversified financial services provider. The company offers clients
a broad range of personal, commercial, corporate and institutional
financial services across Canada and in the United States through
BMO Bank of Montreal, BMO Nesbitt Burns, Harris Nesbitt and the
company's Chicago-based subsidiary, Harris Bank. About Centergistic
Solutions Centergistic Solutions provides an award-winning family
of enterprise performance management software solutions for today's
dynamic contact center environment. The company's flagship product,
AgentView Enterprise, is installed in over 3,000 contact centers
throughout the world, helping managers improve the efficiency and
effectiveness of the contact center. Centergistic Solutions has
headquarters in Orange, with offices throughout the world. This
release includes forward-looking statements within the meaning of
Section 27A of the Securities Act of 1933 and Section 27E of the
Securities Exchange Act of 1934. Statements contained in this
release that are not historical facts may be deemed to be
forward-looking statements. Investors are cautioned that
forward-looking statements are inherently uncertain. Actual
performance and results may differ materially from that projected
or suggested herein due to certain risks and uncertainties
including, without limitation, ability to obtain financing and
regulatory and shareholder approvals for anticipated actions.
Further information about such risks and uncertainties can be found
in the company's filings with the Securities and Exchange
Commission.
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