Company recognized for blending human empathy with AI
innovation in CX
DENVER, Aug. 1, 2024
/PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a
leading global CX (customer experience) technology and services
innovator for AI-enhanced CX with solutions from TTEC
Engage and TTEC Digital, has been named to CRM Magazine's
prestigious Top 100 list. The company's inclusion in this elite
roster highlights its dedication to enhancing customer interactions
through a unique blend of human empathy and AI-powered
innovation.
CRM Magazine's Top 100 list is an industry benchmark that ranks
companies based on five key criteria: innovation and technological
advancement, customer impact, market presence and influence,
financial performance, and thought leadership and industry
contributions.
"We are honored to be recognized by CRM Magazine as one of the
top 100 companies in our industry," said Shelly Swanback, President of TTEC and CEO of
TTEC Engage. "This achievement underscores our commitment to
continually pushing the boundaries of innovation, and helping
brands across industries transform their customer engagement
strategies to deliver exceptional experiences at scale."
TTEC's inclusion in the Top 100 list highlights the company's
innovative approach to CX, combining cutting-edge technology and
human-centric services. This recognition comes at a time when the
CRM industry is experiencing significant shifts, as noted in CRM
Magazine's 2024 report.
The report highlights three pivotal trends impacting the
industry: AI and machine learning, data analytics, and omnichannel
engagement. These trends are foundational to TTEC's CX service
offerings and underscore its position as an innovative CX partner
leading in the age of AI.
These priorities are reflected across the company's TTEC Digital
and TTEC Engage businesses. TTEC Digital's market focus
integrates CX consulting, software, and technology services at
the intersection of the contact center, CRM, AI, and analytics –
all wrapped in digital engineering and guided by CX strategy and
design. At the same time, TTEC Engage draws on four decades of
business process outsourcing expertise, utilizing AI-enhanced
associates to drive customer acquisition, growth, tech support, and
fraud prevention, and offers customized solutions
supported by data analytics and omnichannel engagement.
"When advanced technology and human insight converge to create
exceptional customer experiences – that's what we call 'the point
of conversation,'" said Dave
Seybold, TTEC Digital CEO. "By integrating AI, analytics,
and omnichannel capabilities, we're empowering businesses to make
data-driven decisions and engage customers more effectively."
TTEC's inclusion in the Top 100 list reaffirms its position as a
leader in AI-enhanced CX solutions that bring humanity to business.
As the CRM industry continues to evolve, TTEC remains at the
forefront of innovation, helping businesses transform their
customer experience strategies to meet the demands of an
increasingly digital and personalized marketplace.
For more information about TTEC and its award-winning solutions,
visit www.ttec.com.
About TTEC
TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ: TTEC) is a
leading global CX (customer experience) technology and services
innovator for AI-enhanced digital CX solutions. Serving iconic
and disruptive brands, TTEC's outcome-based solutions span the
entire enterprise, touch every virtual interaction channel, and
improve each step of the customer journey. Leveraging next-gen
digital technology, the Company's TTEC Digital business designs,
builds, and operates contact center technology, CRM, AI, and
analytics solutions. The company's TTEC Engage business delivers
AI-enhanced customer engagement, customer acquisition and
growth, tech support, back office, and fraud
prevention services. Founded in 1982, the company's singular
obsession with CX excellence has earned it leading client,
customer, and employee satisfaction scores across the globe. The
Company's approximately 58,000 employees operate on six continents
and bring technology and humanity together to deliver happy
customers and differentiated business results. To learn more visit
us at https://www.ttec.com.
Contact - Meredith Matthews
Phone # - 281-770-2566
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SOURCE TTEC Holdings, Inc.