WOONSOCKET, R.I., Jan. 10,
2025 /PRNewswire/ -- CVS Health® (NYSE: CVS) is
actively supporting its customers, members, provider partners and
colleagues as they respond to the California wildfires. The company prioritizes
the health and safety of impacted communities and is dedicated to
providing access to the products and services they need.
- CVS Pharmacy stores are reopening as it is safe to do so. If a
store has not yet reopened, the pharmacy's phone lines will be
rerouted to a nearby open CVS Pharmacy to help patients access
their prescriptions. Patients with a scheduled vaccination will be
notified of any changes to their appointment by email or text
message. Stores are also receiving additional supplies of essential
and emergency items.
- CVS Caremark®, the company's pharmacy benefit manager, is
enabling pharmacy claims for one-time emergency refills of a 30-day
supply of medication for plan members in impacted areas.
- CVS Specialty® patients who are within the emergency area and
are taking specialty medications will be contacted to discuss
alternate delivery arrangements, if needed. CVS Specialty is
actively reaching out to patients in emergency-affected areas who
need to schedule or reschedule their orders. Order deliveries are
being redirected to patients' temporary addresses as needed.
Outreach efforts will continue to ensure all patients have access
to the medications they require.
- Aetna® clinical response teams have expanded their engagement
with Medicare and Commercial members in potentially impacted areas
to ensure member safety and access to emergency services.
- Aetna members affected by these wildfires can also seek
emergency care anywhere, as needed. Aetna will monitor the impact
the wildfires have on its network doctors, hospitals and other
health care providers and will modify its policies as necessary for
providers and members to enable access to care. Providers and
members can contact customer service with any questions.
- Additionally, Aetna is expanding its Resources For Living (RFL)
services to ensure individuals and organizations have access to
care regardless of whether it is part of their existing benefits.
Services include in-the-moment mental health phone support, a
dedicated crisis support website and community resource
information. Individuals and organizations who do not have RFL can
call 1-833-327-AETNA, and those with RFL should contact their
designated RFL number.
- CVS Health is contacting colleagues who are in impacted areas
to confirm they are safe and offer crisis support. Information
about community resources and emotional support services is
available through the company's employee assistance program.
CVS Health is also working with disaster relief organizations to
provide on-the-ground support for local communities.
About CVS Health
CVS Health® is the leading health solutions company, delivering
care like no one else can. We reach more people and improve the
health of communities across America through our local presence,
digital channels and over 300,000 dedicated colleagues — including
more than 40,000 physicians, pharmacists, nurses and nurse
practitioners. Wherever and whenever people need us, we help them
with their health — whether that's managing chronic diseases,
staying compliant with their medications or accessing affordable
health and wellness services in the most convenient ways. We help
people navigate the health care system — and their personal health
care — by improving access, lowering costs and being a trusted
partner for every meaningful moment of health. And we do it all
with heart, each and every day. Follow @CVSHealth on social
media.
Media contact
Kara
Page
401-302-9353
Kara.Page@CVSHealth.com
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SOURCE CVS Health
