ICE Redefines Mortgage Servicing for Industry Professionals with New Intelligent, Conversational Interface
April 29 2024 - 8:00AM
Business Wire
ICE launches MSP Digital Experience, giving
servicing professionals a more intuitive, dynamic and
conversational approach to working in MSP, the industry’s leading
system of record for mortgage servicing
Intercontinental Exchange, Inc. (NYSE: ICE), a
leading global provider of technology and data, today officially
introduced the MSP® Digital Experience (MSP DX). MSP DX is a new
conversational interface for working in MSP®, ICE’s mortgage
loan servicing system.
MSP DX is an intuitive way of interacting with the full power of
the MSP servicing system. It is designed to streamline workflows,
increase efficiencies, and ease the training of servicing team
members. ICE launched this new interface with escrow, historically
one of the most-costly aspects of mortgage servicing. This
functionality was previewed at ICE Experience 2024 and received
positive reviews by leaders in the mortgage servicing industry.
“Mortgage escrow is inherently complex, and the technology lift
to handle the many moving parts is significant,” said Tim Bowler,
President of ICE Mortgage Technology. “But with the introduction of
MSP DX we are helping servicers manage the escrow process more
efficiently. This will enhance workflow management for servicers
and improve the household experience.”
MSP DX gives end users the sort of conversational interaction
they have come to expect in other aspects of their lives. Rather
than sorting through multiple screens or reaching out to different
departments for information, servicing professionals can now ask
the system for what they need using everyday language.
“MSP DX represents a significant leap forward for the industry
and serves up what users need, when they need it,” Bowler said. “It
automates routine tasks so users can focus on more strategic and
meaningful work. While we started with escrow, we will continue to
make further investments to enhance workflow and flatten learning
curves throughout the mortgage servicing process.”
About Intercontinental Exchange
Intercontinental Exchange, Inc. (NYSE: ICE) is a Fortune
500 company that designs, builds and operates digital networks that
connect people to opportunity. We provide financial technology and
data services across major asset classes helping our customers
access mission-critical workflow tools that increase transparency
and efficiency. ICE’s futures, equity, and options exchanges
– including the New York Stock Exchange – and clearing
houses help people invest, raise capital and manage risk. We
offer some of the world’s largest markets to trade and clear energy
and environmental products. Our fixed income, data services
and execution capabilities provide information, analytics and
platforms that help our customers streamline processes and
capitalize on opportunities. At ICE Mortgage Technology, we
are transforming U.S. housing finance, from initial consumer
engagement through loan production, closing, registration and the
long-term servicing relationship. Together, ICE transforms,
streamlines and automates industries to connect our customers to
opportunity.
Trademarks of ICE and/or its affiliates include Intercontinental
Exchange, ICE, ICE block design, NYSE and New York Stock Exchange.
Information regarding additional trademarks and intellectual
property rights of Intercontinental Exchange, Inc. and/or its
affiliates is located here. Key Information Documents for
certain products covered by the EU Packaged Retail and
Insurance-based Investment Products Regulation can be accessed on
the relevant exchange website under the heading “Key Information
Documents (KIDS).”
Safe Harbor Statement under the Private Securities Litigation
Reform Act of 1995 – Statements in this press release regarding
ICE's business that are not historical facts are "forward-looking
statements" that involve risks and uncertainties. For a discussion
of additional risks and uncertainties, which could cause actual
results to differ from those contained in the forward-looking
statements, see ICE's Securities and Exchange Commission (SEC)
filings, including, but not limited to, the risk factors in ICE's
Annual Report on Form 10-K for the year ended December 31, 2023, as
filed with the SEC on February 8, 2024.
Category: Mortgage Technology
ICE-CORP
Source: Intercontinental Exchange
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version on businesswire.com: https://www.businesswire.com/news/home/20240429575925/en/
ICE Media Contact Mitch Cohen mitch.cohen@bkfs.com
+1 704-890-8158
ICE Investor Contact: Katia Gonzalez
katia.gonzalez@ice.com +1 (678) 981-3882
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