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MONTRÉAL, Jan. 16,
2025 /PRNewswire/ - CGI (TSX: GIB.A) (NYSE: GIB), one
of the world's largest business and IT consulting firms, has been
named a Leader in the IDC MarketScape: Worldwide Service Providers
for Utilities Customer Operations*.
The IDC MarketScape noted, "CGI has strong capabilities in the
use cases evaluated in this vendor assessment regarding utilities'
customer operations, with solid experience in utilities' business
innovation." By offering a range of services, covering business
consulting, IP, and business process outsourcing (BPO), CGI has
successfully established long-term relationships with some of the
largest utilities in Europe and
North America.
"CGI brings more than four decades of experience in the
utilities sector, offering end-to-end IT services, with an
outcomes-based business thinking and consulting, combined with its
own proprietary utility software and global partner IP solutions,"
said Gaia Gallotti, Research
Director and Head of IDC Energy Insights in Europe. "CGI's innovation in utilities
customer operations integrates AI, robotic automation, and machine
learning into core solutions like OpenGrid, u@cloud, and RMS,
enhancing efficiency and customer engagement."
According to the IDC MarketScape, "Among CGI's best-known
distinctive capabilities in utilities is its portfolio of 24
industry solution offerings across plant monitoring, asset
management, energy storage, transmission and distribution, energy
markets, retail and billing. Examples in retail and billing include
established utility business systems such as Kolibri, BFUS, IS
Suite and efluid, meter data management system Sm@rtering and the
new u@cloud billing and customer care solution."
"We believe CGI's recognition as a Leader in the IDC MarketScape
highlights our commitment to delivering innovative solutions that
meet the evolving needs of utility providers. With a focus on
integrating advanced technologies into our service offerings, CGI
is well-positioned to support utilities in navigating the
complexities of modern energy markets to drive tangible business
outcomes while enhancing customer satisfaction and operational
efficiency," said Peter Warren,
Vice-President and CGI's Global Industry Lead for Energy &
Utilities.
According to CGI's most recent annual global proprietary
research, the top trends and priorities in energy and
utilities focus on optimizing investments and securing operations.
CGI's research, having consulted 174 energy and utilities
executives, reveals that clients are prioritizing data quality as
they realize its impact on AI, whilst climate, digital and value
chain impacts continue to shape the business.
About IDC MarketScape
IDC MarketScape vendor
assessment model is designed to provide an overview of the
competitive fitness of technology and service suppliers in a given
market. The research utilizes a rigorous scoring methodology based
on both qualitative and quantitative criteria that results in a
single graphical illustration of each supplier's position within a
given market. IDC MarketScape provides a clear framework in which
the product and service offerings, capabilities and strategies, and
current and future market success factors of technology suppliers
can be meaningfully compared. The framework also provides
technology buyers with a 360-degree assessment of the strengths and
weaknesses of current and prospective suppliers.
About CGI
Founded in 1976, CGI is among the largest
independent IT and business consulting services firms in the world.
With 90,250 consultants and professionals across the globe, CGI
delivers an end-to-end portfolio of capabilities, from strategic IT
and business consulting to systems integration, managed IT and
business process services and intellectual property solutions. CGI
works with clients through a local relationship model complemented
by a global delivery network that helps clients digitally transform
their organizations and accelerate results. CGI Fiscal 2024
reported revenue is CA$14.68 billion and CGI shares are listed on
the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
*IDC MarketScape: Worldwide Service Providers for Utilities
Customer Operations 2024 Vendor Assessment (#US52038724),
December 2024
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SOURCE CGI Inc.
