Ranked #1 in Dealer Satisfaction
among Non-Captive Lenders with Prime and Non-Prime Retail
Credit
TORONTO, May 7, 2024
/CNW/ - TD Auto Finance Canada (TDAF) is proud to be named #1 in
Dealer Satisfaction among Non-Captive Lenders with Prime and
Non-Prime Retail Credit in the J.D. Power 2024 Canada Dealer
Financing Satisfaction Study. Announced today, TDAF won two 2024
Dealer Satisfaction segments, achieving its seventh consecutive
J.D. Power award in the non-captive non-prime segment.
The benchmark study, now in its 26th year, captures
responses from 6,164 finance provider evaluations across three
segments, all from new-vehicle dealerships in Canada and was fielded over the course of five
weeks in February and March 2024.
"I'm so proud of this team and their relentless commitment to
putting the customer at the centre of everything we do," said
Michael McGhee, Senior Vice
President and Head, TD Auto Finance Canada. "Winning this award is
an incredible accomplishment, but it's also a reminder of how much
trust and loyalty our customers place in us. On behalf of TDAF, our
sincere thanks to all our valued customers for their business."
The Canada Dealer Financing Satisfaction Study measures
satisfaction across four factors with TD ranking first for all
factors including:
- Finance provider offerings
- Funding process
- Credit staff relationship
- Sales representative relationship
About TD Bank Group
The Toronto-Dominion Bank and its subsidiaries are collectively
known as TD Bank Group ("TD" or the "Bank"). TD is the sixth
largest bank in North America by assets and serves over
27.5 million customers in four key businesses operating in a number
of locations in financial centres around the globe: Canadian
Personal and Commercial Banking, including TD Canada Trust and TD
Auto Finance Canada; U.S. Retail, including TD Bank, America's Most
Convenient Bank®, TD Auto Finance U.S., TD Wealth (U.S.), and an
investment in The Charles Schwab Corporation; Wealth Management and
Insurance, including TD Wealth (Canada), TD Direct Investing, and TD
Insurance; and Wholesale Banking, including TD Securities and TD
Cowen. TD also ranks among the world's leading online financial
services firms, with more than 17 million active online and mobile
customers. TD had $1.91 trillion in
assets on January 31, 2024. The
Toronto-Dominion Bank trades under the symbol "TD" on the
Toronto and New York Stock
Exchanges.
About J.D. Power
J.D. Power is a global leader in consumer insights,
advisory services, and data and analytics. A pioneer in the use of
big data, artificial intelligence (AI) and algorithmic modeling
capabilities to understand consumer behaviour, J.D. Power has been
delivering incisive industry intelligence on customer interactions
with brands and products for more than 55 years. The world's
leading businesses across major industries rely on J.D. Power to
guide their customer-facing strategies.
J.D. Power has offices in North
America, Europe and
Asia Pacific. To learn more about
the company's business offerings,
visit JDPower.com/business.
SOURCE TD Bank Group