Winners to be Announced at ICMI's Contact Center Expo October 21-24 in Orlando

ICMI's Contact Center Expo, which brings contact center industry professionals together to tackle the challenges and opportunities that will enable growth and change in the industry, today announces the finalists for the ICMI Global Contact Center Awards. The awards honor and recognize the companies, contact centers and individuals leading the industry forward.

ICMI's Contact Center Expo takes place October 21-24 at the Loews Royal Pacific Resort in Orlando, Florida. Register here.

"Congratulations to all of the finalists and participants of the ICMI Global Contact Center Awards program! This year, we were blown away by the quality of submissions and incredible dedication from frontline workers, managers and teams who deliver outstanding customer experiences daily. We can't wait to celebrate their achievements in the contact center industry at our upcoming awards ceremony in October," said Cindee Stott, Event Director at ICMI's Contact Center Expo.

The 2024 ICMI Global Contact Center Awards finalists include:

Team Awards

Best Large Contact Center Amica Mutual Insurance Company Cox Automotive UPMC Health Plan UPMC Scheduling Services Best Medium Contact Center Cord Blood Registry by Cooper Surgical DAT Freight & Analytics Pathward Tax Division WebMD Health Services Best Small Contact Center Gopher Sport OneCause StarTech.com STCU WebCE Best Digital Customer Experience Cathay Life Insurance Co., Ltd Samsung Electonics of America NAHQ CS Teleperformance & Grypp for Beko Vystar Best Strategic Value to the Organization Etech Global Services Premier BPO Best Contact Center Culture Amica Mutual Insurance Company Navy Federal Credit Union SCAN Health Plan Showdown Displays UPMC Health Plan WebMD Health Services Best Learning & Development Program Etech Global Services StarTech.com Transparent BPO UPMC Scheduling Services Best Outsourcing Provider Movate Inc. Premier BPO Best New Technology Solution Cognigy eGain Corporation Klearcom Quiq Individual Awards Best Contact Center Agent Jaid Burton, Showdown Displays Theresa Butcher, DAT Solutions Sara Hardy, WebMD Health Services Thad Hubbell, WebMD Health Services Chelsea Lochas, Navy Federal Credit Union Mandelyn "Mandi" Vera, Navy Federal Credit Union Best Contact Center Supervisor Meagan Burnett, STCU Alexa Damiani-Smith, Navy Federal Credit Union Max Fitzell, STCU Courtney Shefferd, Navy Federal Credit Union Best Contact Center Manager Travis Broberg, Showdown Displays Keith Martin, The Healthy Back Institute Aleasha McDaniel, STCU Heather Sheeler, Pathward Tax Division Customer Hero Award Emma Hanley, DAT Freight & Analytics LaVonne Sanchez, Showdown Displays

The winners will be announced at ICMI's Contact Center Expo in Orlando, October 21-24, 2024.

Learn more about ICMI's Contact Center Expo here.

Media interested in attending ICMI Contact Center Expo, email Meryl Franzman at meryl.franzman@informa.com.

For additional information on exhibition or sponsorship opportunities, contact us at ICMISales@informa.com.

Follow ICMI's Contact Center Expo on Twitter, LinkedIn, YouTube and Facebook.

ABOUT ICMI

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is brought to you by Informa Tech.

About Informa Tech

Informa Tech is a leading provider of market insight and market access to the global business technology community. Through in-depth expertise and an engaged audience community, Informa Tech helps business professionals make better technology decisions and marketers reach the most powerful tech buyers and influencers in the world. Across its portfolio of over 100+ trusted brands, Informa Tech has over 1000 industry experts, including over 400 research analysts and consultants in global research group Omdia, and a monthly audience reach of over 125 million. Informa Tech is a division of FTSE 100 company Informa plc. Learn more about Informa Tech.

Media Meryl Franzman ICMI's Contact Center Expo Meryl.franzman@informa.com

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