Susan Santiago, Gabriel Felip, Yvette
Martinez-Edwards, Shyla Gardner and Juan Pablo Puerta dedicated to
driving subregional performance in new roles
As a result of strong growth in the Americas region, Hyatt today
announced new senior leadership appointments in the Americas region
and subregional structure designed to further support Hyatt’s
continued focus on growth, operational excellence and performance
optimization within its largest region. With this new
organizational structure, Hyatt’s Americas region is now comprised
of two subregions: U.S. & Canada and Latin America & the
Caribbean (LAC), led by two newly appointed subregional presidents,
respectively: Susan Santiago and Gabriel Felip who both report to
Pete Sears, Group President, Americas, effective January 2024.
In her new role as President, U.S. & Canada, Santiago is
responsible for the growth and performance optimization of Hyatt’s
owned and managed portfolio. She is in her 32nd year with Hyatt and
has held numerous positions leading operational performance, most
recently as Senior Vice President of Hyatt’s Lifestyle Division and
Miraval brand.
As President, Latin America & Caribbean, Felip leads
operational performance for all managed and owned Hyatt hotels in
the region across all brands, including Hyatt’s Inclusive
Collection. Felip is an industry veteran with more than 30 years of
hospitality and tourism experience and previously served as Hyatt’s
Group President of Inclusive Collection Global Operations.
“Our new Americas structure enables us to further support our
hotel teams and owners in more customized, regionalized ways – and
this is designed to help us continue driving strong results through
intentional and sustainable growth for the region,” said Sears.
“With these changes, we continue our momentum in positioning Hyatt
as the preferred hospitality brand, delivering meaningful and
memorable experiences for guests and driving results for our
owners.”
Included in the Americas’ new subregional structure are three
newly created roles within the operations, commercial services and
finance functions, respectively: Yvette Martinez-Edwards has been
promoted to Senior Vice President, Field Operations, Luxury &
Miraval, reporting to Santiago, Shyla Gardner re-joins Hyatt as
Vice President, Commercial Services, Latin America & the
Caribbean, reporting to Asad Ahmed, Senior Vice President,
Commercial Services, Americas, and Juan Pablo Puerta now serves as
Senior Vice President, Finance, Latin America & the Caribbean,
reporting to Liz Bauer, Senior Vice President, Finance,
Americas.
With a dedicated focus on driving operational excellence within
Hyatt’s luxury brands, Martinez-Edwards oversees Hyatt’s managed
luxury and Miraval hotel portfolio for the Americas region. Most
recently, Martinez-Edwards served as Vice President of Field
Operations where she led a group of full-service Timeless
Collection properties in the East region. She also previously led
Hyatt’s sales strategy in Latin America & the Caribbean, and
for the Miraval brand.
Gardner leads a cross-functional LAC Commercial Services team
that provides a specialized commercial strategy for the LAC market
and further develops strong brand stories that embrace Hyatt’s
culture and key differentiators for Hyatt’s full LAC portfolio,
including the Inclusive Collection. Prior to this role, Gardner
acted as Vice President of Sales & Marketing for Playa Resorts
and previously served as an Area Director of Sales and Marketing in
Mexico for Hyatt.
To further support Hyatt’s intentional long-term growth
strategy, Puerta is responsible for leading the finance function
and driving property performance optimization throughout Latin
America & the Caribbean. Puerta also continues to lead the
function for Hyatt’s Inclusive Collection in the region. Prior to
this role, Puerta served as the CFO of Apple Leisure Group.
For more information on Hyatt, visit hyatt.com.
The term “Hyatt” is used in this release for convenience to
refer to Hyatt Hotels Corporation and/or one or more of its
affiliates.
About Hyatt Hotels
Corporation
Hyatt Hotels Corporation, headquartered in Chicago, is a leading
global hospitality company guided by its purpose – to care for
people so they can be their best. As of December 31, 2023, the
Company's portfolio included more than 1,300 hotels and
all-inclusive properties in 77 countries across six continents. The
Company's offering includes brands in the Timeless Collection,
including Park Hyatt®, Grand Hyatt®, Hyatt
Regency®, Hyatt®, Hyatt Vacation Club®, Hyatt
Place®, Hyatt House®, Hyatt Studios, and
UrCove; the Boundless Collection, including Miraval®,
Alila®, Andaz®, Thompson Hotels®, Dream®
Hotels, Hyatt Centric®, and Caption by Hyatt®;
the Independent Collection, including The Unbound Collection by
Hyatt®, Destination by Hyatt®, and JdV by Hyatt®;
and the Inclusive Collection, including Impression by
Secrets, Hyatt Ziva®, Hyatt Zilara®, Zoëtry®
Wellness & Spa Resorts, Secrets® Resorts & Spas,
Breathless Resorts & Spas®, Dreams® Resorts &
Spas, Hyatt Vivid Hotels & Resorts, Alua Hotels
& Resorts®, and Sunscape® Resorts & Spas.
Subsidiaries of the Company operate the World of Hyatt® loyalty
program, ALG Vacations®, Mr & Mrs Smith™, Unlimited Vacation
Club®, Amstar DMC destination management services, and Trisept
Solutions® technology services. For more information, please visit
www.hyatt.com.
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Connie McCauslin Connie.McCauslin@hyatt.com
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