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VoIP (Voice-over Internet Protocol) systems are increasingly replacing legacy telephone systems in businesses of all sizes and within all sectors. It’s not a surprise why. VoIP connects over the internet and can offer low-cost calling, a huge range of productivity-boosting features, enhanced security, and the ability to access the service from any device, anywhere in the world.
No matter the industry in which your business resides, introducing a VoIP system is an easy and cost-effective way to help your employees get more done in a day, boost your brand reputation, and cut down significantly on wasted workforce time.
Minimal Maintenance
When it comes to traditional phone line infrastructure, there’s a lot of maintenance involved. We’re not just talking about the initial setup, either. Every time you want to add a new line, this will require manual work, as will – often – updates to the system. Then there’s the issue of repairs and replacements, all of which can eat into both your business’s budget and rate of productivity.
This is where VoIP systems really come into their own: as well as being quick and easy to install (most of the installation can be done remotely), the minimal infrastructure inherent in VoIP means that day-to-day maintenance is easy to the point of non-existent. As a result, not only can your team get on with the tasks that matter most, but you also won’t have the risk of service disruptions or outages annoying your customers and affecting your brand image.
Boosting Productivity
And talking about increasing productivity: this is a huge advantage that VoIP has over legacy systems. VoIP comes with a range of handy features that can help your workforce get more done – and impress your clients. These can include a sequential call feature, whereby incoming calls are quickly redirected to idle colleagues, and interactive voice response, so customers can get the information they need fast, without needing to wait in a queue to talk to a member of staff.
Some VoIP options also integrate with video conferencing and other software and boast voice-to-email tools, call recording, and advanced analytical features. Take a look at this Vonage phone review for more details on a VoIP provider that offers these solutions and more.
Totally Portable
In today’s world of remote and hybrid working, having a system that can be accessed by yourself and your team from anywhere in the world is crucial – no matter in which industry your business resides. VoIP systems are not only completely portable, but they’re able to offer this without compromising security. This is because all data exchanged – whether a voice call or an email – is encrypted.
With VoIP, your employees can connect via any device, in real-time, to access the system, make calls, listen to voice messages, and make use of all the other features included in the service.
Cuts Out Time Wastage
A key benefit of VoIP is that it prevents staff members from needing to waste time checking and managing multiple voicemail accounts, which can both damp down productivity and brings with it the risk of missing an important message. VoIP systems can operate from a single unified voicemail inbox to streamline workflow and allow your employees to focus.
Managing voicemail from one central hub can save your business time and money: Utah state recently reported that their administration center had reclaimed eighty hours a week in what would otherwise have been lost productivity time by introducing a VoIP-supported ticketing system.
Scalability
And last but not least, VoIP is eminently scaleable, without the hassle of needing to switch providers or change the system infrastructure. This means that when your business is ready to grow, there’ll be none of the disruptions that can cause your customers to stress and prevent your employees from getting on with their tasks. To add more lines, a quick call to the VoIP provider is usually all that’s required – and these lines will usually be up and running within mere hours.
Final Thoughts: The Future is VoIP
Now that businesses within all industries are making the switch to VoIP, it’s vital to consider bringing it on board to keep up with the competition and ensure your workforce is running as productively as possible. Plus, VoIP can save your business significantly in calling and the cost to run and maintain. Take a look at some of the many options out there to find the VoIP service that’ll best suit the needs of your business and its customers.
