ibex Wave iX Wins 2024 CRM Excellence Award for Powering Next-Gen Customer Experience
May 29 2024 - 8:00AM
ibex (NASDAQ: IBEX), a leading global provider of business process
outsourcing (BPO) and AI-powered customer engagement technology
solutions, today announced that the ibex Wave iX AI-enabled CX
solution suite has earned a 2024 CRM Excellence Award, presented by
CUSTOMER magazine, for helping clients improve the customer
experience.
“ibex is proud to win the CRM Excellence Award for the third
year in a row,” said ibex CEO Bob Dechant. “Generative AI is
changing CX, and ibex continues to lead the way with innovative
AI-powered solutions that elevate the customer experience, drive
performance excellence, and reduce the overall cost-to-serve for
top brands around the world.”
ibex takes a solutions-driven approach to align with specific
client needs and deliver real solutions for transformative
outcomes. The ibex Wave iX team collaborates with top brands to
deliver authentic digital transformation and advanced
customer-facing self-service options for businesses of all sizes at
every stage of their digital journey.
Based on hard data, the CRM Excellence Awards rely on facts and
statistics demonstrating the improvements that the winner’s product
has made in a client’s business. Winners were chosen on the basis
of their product or service’s ability to help extend and expand the
customer relationship to become all encompassing, covering the
entire enterprise and the entire lifetime of the customer.
“The CRM Excellence Award honors ibex for being a true CRM
partner to its customers and clients,” said Rich Tehrani, TMC’s CEO
and Group Editor-in-Chief. “ibex has demonstrated to the editors of
CUSTOMER magazine that ibex Wave iX improved the processes of their
clients’ businesses by streamlining and facilitating the flow of
information.”
About CUSTOMERSince 1982, CUSTOMER magazine
(formerly Customer Interaction Solutions) has been the voice of the
call/contact center, CRM and teleservices industries. CUSTOMER has
helped the industry germinate, grow, mature and prosper, and has
served as the leading publication in helping these industries that
have had such a positive impact on the world economy to continue to
thrive. Through a combination of outstanding and cutting-edge
original editorial, industry voices, in-depth lab reviews and the
recognition of the innovative leaders in management and technology
through our highly valued awards, CUSTOMER strives to continue to
be the publication that holds the quality bar high for the
industry. Please visit http://www.customer.tmcnet.com.
About ibexibex delivers innovative business
process outsourcing (BPO), smart digital marketing, online
acquisition technology, and end-to-end customer engagement
solutions to help companies acquire, engage and retain valuable
customers. Today, ibex operates a global CX delivery center model
consisting of 29 operations facilities around the world, while
deploying next generation technology to drive superior customer
experiences for many of the world’s leading companies across
retail, e-commerce, healthcare, fintech, utilities and
logistics.
ibex leverages its diverse global team of over 30,000 employees
together with industry-leading technology, including its AI-powered
Wave iX solutions suite, to manage nearly 200 million critical
customer interactions, adding over $2.2B in lifetime customer
revenue each year and driving a truly differentiated customer
experience. To learn more, visit our website at ibex.co and connect
with us on LinkedIn.
Media Contact:Dan
BurrisibexDaniel.Burris@ibex.co
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/8b0c1d51-25c2-4957-a44d-a93ce4f63816
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