Global, multi-year deal to accelerate the identification,
development, and validation of skills to help employees and
organizations prepare for the future of work
LONDON and SANTA
CLARA, Calif., Oct. 24,
2024 /PRNewswire/ -- Pearson (FTSE: PSON.L), the
world's lifelong learning company, and ServiceNow (NYSE: NOW), the
AI platform for business transformation, today announced a global
collaboration to supercharge workforce development and employee
experiences in the age of AI. In the first phase of the multi-year
deal, ServiceNow will collaborate with Pearson on research and
insights that analyze how emerging technology will impact the
global workforce and will use Credly by Pearson to issue
accreditation and track skills development. Pearson will use
ServiceNow's AI-powered Now Platform to boost employee
productivity, efficiency, and talent retention.
The World Economic Forum estimates that a billion people will
need reskilling by 2030.1 As AI technologies rapidly
transform our economies and societies, employees and organizations
need technology skills to prepare for the future of work and bridge
a growing skills gap. This three-year deal will build on a shared
commitment between ServiceNow and Pearson to help close this skills
gap, increase productivity, drive competitiveness, and help people
make progress in their lives.
Enabling employees and organizations to thrive in an AI
future
In the first phase of this engagement, ServiceNow and Pearson
plan to collaborate on the following:
- ServiceNow will collaborate with Pearson on research that
analyzes how emerging technologies will impact the global
workforce, including which jobs will be affected, which skills will
be automated, which roles will be in demand, and how leaders can
reskill their workforces to future-proof their businesses.
- ServiceNow will integrate Pearson's Credly solution into its
platform to transform how it issues accreditation, tracks skills
development, and helps people accelerate their careers.
- Pearson is expanding its use of the ServiceNow platform to
build enriching learning experiences at scale and deliver
sustainable, profitable revenue growth. Now Assist GenAI
capabilities will help boost employee productivity and efficiency,
while ServiceNow HR Service Delivery and Talent Development will
support employees from hire to retire and, ultimately, improve
talent retention and drive business growth.
- Pearson will also use ServiceNow Source-to-Pay Operations to
streamline the supplier onboarding process, from intake to
completion, leading to simplified employee experiences.
- Throughout the deal, Pearson and ServiceNow will collaborate
further on technology and processes that help organizations around
the world enhance workforce productivity, agility, and
adaptability, while increasing employee engagement, satisfaction
and career opportunities.
"AI and technology are moving at a breathtaking pace, and we
need learning and skills development to move just as fast. This
deal lays the foundation for a long-term collaboration to address
this challenge and help unlock significant value across
organizations. Combining the expertise of Pearson and ServiceNow
will bring a step change in the way people progress their career
journey in a world that is being redefined by AI," said
Vishaal Gupta, president of
workforce skills, Pearson.
"As AI influences the global economy, widens talent gaps, and
drives workforce transformation, ServiceNow is uniquely positioned
to shape the future of work," said Jayney
Howson, senior vice president, global learning and
development, ServiceNow. "We believe AI will usher in a human
renaissance – unlocking new opportunities, fostering innovation,
and unleashing creativity for our people and the broader tech
ecosystem. Embracing this renaissance requires a distinct focus on
training, upskilling, and reskilling. Our collaboration with
Pearson will advance this mission at ServiceNow, helping us not
only attract and nurture top talent but also powering an ecosystem
of future-ready individuals for the AI-driven world."
Today's announcement is part of Pearson's ongoing strategic
commitment to the enterprise and workforce skills market.
Pearson's Workforce Skills division is focused on
preparing individuals and organizations for the future of work.
Pearson's enterprise focused businesses help people build high
demand skills and provide organizations with solutions for
strategic workforce planning, digital credentialing, role
assessments, and GED education.
ServiceNow is on a journey to create an innovative learner
experience built around a unified profile that knows a person's
skills, experience, and aspirations to deliver predictive,
personalized, pertinent learning, at the point of need – for
customers, partners, employees, and the broader technology
ecosystem. This is done through programs like ServiceNow
University, as well as with products, including Talent Development,
which harnesses the power of AI and skills intelligence to
proactively guide and develop talent while strategically planning
for future workforce needs.
1Reskilling Revolution: Preparing 1 billion people
for tomorrow's economy, WEF, September 10,
2024
About Pearson
At Pearson, our purpose is simple: to
help people realize the life they imagine through learning. We
believe that every learning opportunity is a chance for a personal
breakthrough. That's why our c. 18,000 Pearson employees are
committed to creating vibrant and enriching learning experiences
designed for real-life impact. We are the world's lifelong learning
company, serving customers in nearly 200 countries with digital
content, assessments, qualifications, and data. For us, learning
isn't just what we do. It's who we are. Visit us at
pearsonplc.com.
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI
to work for people. We move with the pace of innovation to help
customers transform organizations across every industry while
upholding a trustworthy, human centered approach to deploying our
products and services at scale. Our AI platform for business
transformation connects people, processes, data, and devices to
increase productivity and maximize business outcomes. For more
information, visit: www.servicenow.com.
ServiceNow Forward Looking Statements
This press release contains "forward looking statements" about
the expectations, beliefs, plans, and intentions relating to its
agreement with Pearson. Such statements include statements
regarding future product capabilities and offerings and expected
benefits to ServiceNow. Forward looking statements are subject to
known and unknown risks and uncertainties and are based on
potentially inaccurate assumptions that could cause actual results
to differ materially from those expected or implied by the forward
looking statements. If any such risks or uncertainties materialize
or if any of the assumptions prove incorrect, ServiceNow's results
could differ materially from the results expressed or implied by
the forward looking statements made. ServiceNow undertakes no
obligation, and does not intend, to update the forward looking
statements. Factors that may cause actual results to differ
materially from those in any forward looking statements include:
(i) delays and unexpected difficulties and expenses in executing
the partnership or delivering the product capabilities and
offerings, (ii) changes in the regulatory landscape related to AI
and (iii) uncertainty as to whether sales will justify the
investments in the product capabilities and offerings. Further
information on factors that could affect ServiceNow's financial and
other results is included in the filings ServiceNow makes with the
Securities and Exchange Commission from time to time.
© 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.
Other company names, product names, and logos may be trademarks of
the respective companies with which they are associated.
Media Contacts:
ServiceNow
Theresa
Ianni
216-544-6817
press@servicenow.com
Pearson
Dan Nelson –
U.S.
Dan.Nelson@Pearson.com
Laura Ewart - UK
Laura.Ewart@Pearson.com
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