- Welcomes Ambar Franco as Vice
President, Customer Experience to reinforce commitment to diverse
leadership and industry expertise
- Together with CEO Theo
Panagiotoulias, key executives committed to realising the
vision of an effortlessly connected world
SINGAPORE, Oct. 24,
2024 /CNW/ - Star Alliance, the world's leading
global airline alliance, firmed up its key management appointments
aimed at further enhancing its strategic focus on a seamless
experience for member airline customers as they benefit from the
Star Alliance network.
Ambar Franco joins Star Alliance
as Vice President, Customer Experience. Franco will lead the
development and implementation of initiatives designed to enhance
the overall customer journey across the alliance: their booking
experience, the experience of customers at airports and when they
connect between Star Alliance member airlines, and then to ensure
their continuing loyalty post travel. She brings significant
expertise from the travel industry, most recently having held
senior customer experience related roles at the Mandarin Oriental
Hotel Group.
Luc Lachoix is Star Alliance's Vice President, Digital &
Technology. Lachoix is responsible for IT architecture, operations,
and security, as well as supporting the IT needs of Star Alliance's
Customer Experience and Loyalty business areas. He has served in
various roles in the airline industry, including leadership
positions at key travel technology companies including Amadeus and
Sabre.
Renato Ramos is Vice President,
Strategy. Ramos drives Star Alliance's strategic initiatives,
business planning, and cross-functional collaboration. Engaged at
Star Alliance for the last seven years, he previously served as
Director, Loyalty at Star Alliance. Renato is a seasoned aviation
expert who has held previous roles at Avianca and LATAM
Airlines.
Gayatheri Silvakumer serves as Vice President, People and
Culture and leads the implementation of Star Alliance's human
capital and cultural development vision, focusing on talent
retention and organisational development. She has held several
senior HR roles across various industries, working with
organisations such as McCann Worldgroup, Bombardier and
Rolls-Royce.
"I am delighted to work with such a diverse leadership team.
They bring their extensive experience from within and outside the
aviation industry to fast-track our mission of delivering a
seamless customer experience at key touch points in their travels,"
said Theo Panagiotoulias, CEO of Star Alliance. Ambar, Luc, Renato,
and Gayatheri, are each passionate about our vision and executing
on it, always with our member airlines' end-customer in mind."
About Star Alliance
Established in 1997 as the first truly global airline alliance,
the Star Alliance network was founded on a customer value
proposition of global reach, worldwide recognition, and seamless
service. Since its inception, it has offered the largest and most
comprehensive airline network, with a strong emphasis on enhancing
the customer experience throughout the entire Alliance journey.
The member airlines are: Aegean Airlines, Air Canada, Air China,
Air India, Air New Zealand, ANA, Asiana Airlines, Austrian,
Avianca, Brussels Airlines, Copa Airlines, Croatia Airlines,
EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines,
Lufthansa, Shenzhen Airlines, Singapore Airlines, South African
Airways, SWISS, TAP Air Portugal, THAI, Turkish Airlines, and
United.
Overall, the Star Alliance network currently offers 17,500 daily
flights to over 1,150 airports in 189 countries. Further connecting
flights are offered by Star Alliance Connecting Partner Juneyao
Airlines.
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SOURCE Air Canada