New release of Martello iQ includes deeper
insights on Service Level Agreement monitoring and integration with
Mitel Performance Analytics
OTTAWA, March 24, 2020 /CNW Telbec/ - Martello
Technologies Group Inc., ("Martello" or the "Company") (TSXV:
MTLO), a leading provider of solutions that deliver clarity and
control of complex IT environments, today announced the latest
release of Martello iQ, which includes new features designed to
help IT teams better deliver services for remote and office
workers.
Martello iQ is an IT Operations Analytics solution that unifies
disparate monitoring tools, cloud platforms, and IT Service
Management (ITSM) systems for improved troubleshooting, decreased
downtime, and easier reporting. Performance and availability of
business services such as Office 365 and unified communications
(UC) is critical to the productivity of today's increasingly remote
workforce. The new release of Martello iQ helps IT teams manage the
demands of an organization's remote workforce by maintaining
service levels around the clock and enabling performance
analytics.
Denmark-based Københavns
Professionshøjskole (University College Copenhagen) uses Martello
iQ to consolidate data from multiple monitoring, IT service
management, and business applications. The addition of Service
Level Agreement (SLA) monitoring in the latest release of Martello
iQ now also enables the education institution to ensure the
reliable delivery of its business services.
"Introducing SLA reporting into our environment has historically
been a challenge for us. With the newest release of Martello iQ, we
were able to set up the SLA reporting feature within minutes and
can now display data about the availability of business services
and SLA performance to our entire team," said Michael Vestergaard, IT System Administrator at
Københavns Professionshøjskole. "Now we can see when the SLA drops
below 99% because the number turns red and we are immediately
alerted. Since we can also see what the source of an issue is, we
know, for example, that putting devices into maintenance actually
has an impact on service quality."
Key features of the latest Martello iQ release:
Increased Focus on Service Level Agreement Monitoring
- Aligns IT teams and business stakeholders according to terms of
Service Level Objectives (SLO) targets.
- Improves customer service and enables issues to be rectified
proactively before impacting the end user by enabling SLOs to be
configured for each business service and using these settings to
calculate and display performance data.
Augmented Mitel Performance Analytics Alarm Management
Capabilities
- Partners and enterprises using Mitel Performance Analytics
(MPA), the UC performance analytics software developed by Martello,
can now bring together unified communications and IT operations for
complete ICT performance visibility and control.
- Rich dashboards now provide comprehensive visibility across all
devices.
"With the unprecedented increase in the number of remote workers
across all industry sectors, business-critical services are more
dependant than ever on the reliable performance of applications and
devices," said John Proctor,
President and CEO of Martello. "With Martello iQ, technical teams
and business stakeholders can become more closely aligned and
leverage a single pane of glass view across the network to track,
prove, and promote exceptional service levels."
Learn more about Martello iQ.
Learn more about Mitel Performance Analytics.
Register for our upcoming Webinar on March
26, 2020.
Learn more about Martello Remote Work Solutions
About Martello Technologies Group
Martello
Technologies Group Inc. (TSXV: MTLO) is a technology company
providing digital experience monitoring and optimization solutions
that monitor, analyze and optimize the performance of real-time
cloud services. Martello's products include SD-WAN technology,
unified communications (UC) performance analytics software, and IT
analytics software. Its partners include Mitel, Microsoft and
Paessler. Martello Technologies Group is a public company
headquartered in Ottawa, Canada
with offices in Montreal,
Amsterdam, Paris, Dallas
and New York. Learn more
at http://www.martellotech.com
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SOURCE Martello Technologies Group