Capita PLC Preferred bidder for Three customer management contract
September 20 2016 - 6:59AM
UK Regulatory
TIDMCPI
20 September 2016
Three announces Capita as preferred bidder for customer management contract
Three has announced today that Capita has been selected as the preferred bidder
for a contract to provide customer management services in the UK. Subject to
contract, the deal will be worth approximately GBP70m over the next seven years
and is due to begin in early 2017.
Capita will take over responsibility for the delivery and continued development
of Three's mobile and broadband frontline customer service and sales in
Glasgow. Using expertise and tools it has developed across its extensive
customer management client portfolio, Capita will apply these solutions to
continue to differentiate the customer experience for Three's proposition for
new and existing customers.
Gurpreet Gujral, director of contact centres at Three, said: "We are committed
to giving our customers the best possible experience. We believe appointing a
specialist customer services partner for some of our customer service
operations in Glasgow is the best way of achieving that goal. We will now work
hard to ensure all employees affected by this change are fully supported and we
will be commencing consultations with them."
Andy Parker, Chief Executive of Capita, said: "This partnership is a
demonstration of Capita's continuing commitment to delivering outstanding
customer management for our clients across a wide range of sectors. We will
leverage our customer experience expertise, including service design, to
jointly develop Three's customer management processes and tools. We look
forward to working with Three and delivering first class services to its
customers."
The contract will see up to 450 employees undertaking customer service and
sales advisor roles and related operational management in Three's contact
centre in Glasgow transfer to Capita following due consultation. Capita has
committed to continuing to deliver Three's services from Glasgow.
ENDS
For further information:
Capita plc
Tel: 020 7799 1525
Andy Parker, Chief Executive Officer
Shona Nichols, Executive Director, Communications
Andrew Ripper, Head of Investor Relations
Media enquiries:
David Hendy
Tel: 020 7654 2399
David.hendy@capita.co.uk
Note to editors
Capita is a leading UK provider of technology-enabled customer and business
process services and integrated professional support services. With 75,000
people at over 500 sites, including 94 business centres across the UK, Europe,
India and South Africa, Capita uses its expertise, infrastructure and scale
benefits to transform its clients' services, driving down costs and adding
value. Capita is quoted on the London Stock Exchange (CPI.L), and is a
constituent of the FTSE 100 with 2015 revenue of GBP4.7 billion. Further
information on Capita can be found at: www.capita.com.
END
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