Arvato and Blue Prism Partner to Bring Robotic Process Automation to Local Government
August 16 2016 - 1:00AM
Business Wire
Global business outsourcing provider Arvato has entered a
strategic partnership with Blue Prism to offer Robotic Process
Automation (RPA) to help councils deliver back-office
transformation.
The partnership will see Arvato use the cutting-edge automation
software to provide local authorities with an end-to-end solution
of identifying, designing, building and monitoring automated
processes, providing RPA-as-a-service and consultancy and
training.
Arvato will use the innovative technology to help current and
future clients in local government automate transactional back
office functions, such as revenues and benefits, HR, payroll and
finance, increasing process speed and efficiency while freeing up
employees to deliver front-line services.
RPA uses software to create an agile, virtual workforce which
mimics human processing of repetitive labour-intensive tasks. It
follows rule-based business processes and interacts with systems in
the same way that people do.
The move follows a successful implementation of the technology
within Arvato’s partnership with Sefton Metropolitan Borough
Council. RPA is completing back office processes with 100 per cent
accuracy while making significant savings on resource – for
example, in the revenues and benefits department the time taken to
input a council tax direct debit has been reduced from five minutes
to less than one. Employee satisfaction has also increased as a
result of removing the mundane tasks from staff’s day-to-day
routine.
Arvato is also working towards achieving Blue Prism’s Partner
Accreditation to become a supplier of choice and demonstrating best
practice.
Debra Maxwell, CEO, CRM Solutions, Arvato UK & Ireland,
said: “In times of austerity and on-going welfare reform, councils
need to radically rethink how they deliver services. By automating
processes in the back office staff have more time to dedicate to
business-critical work, such as improving services for citizens. We
look forward to working with Blue Prism to help local authorities
address their challenges by driving much-needed transformation and
supporting their ‘digital by default’ agenda, now that citizens are
accustomed to fast online services.”
Alastair Bathgate, CEO, Blue Prism, said, “We believe there is
huge potential for RPA to make a difference in local government
thanks to the large number of repetitive back office tasks which
can be automated. Combining our leading RPA software with Arvato’s
in-depth knowledge of local government processes and expertise in
delivering back-office transformation provides a unique offering to
help councils realise new efficiencies and service improvements.
We’re excited about the new partnership and expect to deliver
significant benefits to Arvato’s current and future clients.”
For more information about Arvato, please visit
www.arvato.com/uk.html. More information on Blue Prism can be found
here.
About Arvato
Arvato is a trusted global business outsourcing partner to the
private and public sectors in the UK and Ireland. With more than 50
years of experience in outsourcing, Arvato combines expertise in
business process outsourcing (BPO), financial solutions, customer
relationship management, supply chain management, cyber security
and public sector and citizen services to deliver innovative,
individual solutions. Arvato has long-term partnerships with some
of the most respected companies in the UK and globally, as well as
innovative public sector clients. It is a subsidiary of Arvato, a
leading global BPO provider with over 70,000 people employed across
almost 40 countries worldwide. Arvato has annual revenues of €4.8bn
contributing over a quarter of the Bertelsmann group annual
revenues of over €17.1bn. For more information, visit:
www.arvato.co.uk.
About Blue Prism
Founded in 2001, Blue Prism (AIM:PRSM) is the leading provider
of enterprise-class Robotic Process Automation (RPA) software. The
company’s multi-skilled software robots are implemented as digital
labor in the most demanding enterprise back-office environments to
eliminate the disproportionately low-return, high-risk, manual data
entry and processing work that humans shouldn’t be doing. The
company’s pioneering technology is used to automate back office
tasks in sectors ranging from banking, telecoms, energy, BPO,
government, financial services, retail and healthcare sectors. With
offices in Manchester, London, Miami and Chicago, Blue Prism
debuted on the AIM market of the London Stock Exchange in March of
2016. Blue Prism has been recognized by Gartner as a Cool Vendor
and by AI Business as the Best Enterprise Application of Artificial
Intelligence (AI) at the AIconics awards. For more information,
visit www.blueprism.com and follow the company on Twitter.
ENDS
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version on businesswire.com: http://www.businesswire.com/news/home/20160815005646/en/
CitypressPete LappinAccount DirectorTel: +44 (0) 161 235
0328Email: arvatopr@citypress.co.ukorArvato CRM Solutions, UK
& IrelandBettina GrabHead of Marketing &
CommunicationsTel: +44 (0) 7771 975 182Email:
bettina.grab@arvato.co.ukorVersion 2.0 Communications for Blue
PrismJen Kayeblueprism@v2comms.com+1 617-426-2222
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