First Jointly Developed AI Agent Helps
Customers Maximize Cisco Investments and Boosts Productivity
News Summary:
- Powerful Partnership: The first of several AI agents being
developed by Cisco with Mistral AI as a strategic technology
partner, to help drive Cisco's Customer Experience (CX) move
towards an Agentic-AI-Led future.
- AI-Powered Efficiency: The AI Renewals Agent streamlines and
enhances the creation process for Cisco's Renewals team by
analyzing data from 50 sources to build custom proposals tied to
customer outcomes.
- Strategic On-Premises Deployment: Custom AI model ensures data
security, privacy, and compliance, while also enabling performance
tuning and cost optimization.
SAN
JOSE, Calif., Feb. 10,
2025 /PRNewswire/ -- Cisco (NASDAQ: CSCO), the
worldwide leader in security and networking, today announced the
first, jointly developed AI Agent from its strategic partnership
with Mistral AI, one of Europe's
leading providers of AI solutions. The AI Renewals Agent greatly
enhances and streamlines the renewal proposal creation process at
Cisco by consolidating both structured and unstructured data from
over 50 signals and sources and providing real-time sentiment
analysis, summarized recommendations, intelligent automation, and
personalization, all tied to customer outcomes and key performance
indicators (KPIs).
By automating tasks and optimizing workflows, the AI Renewals
Agent enables strategic focus and customer engagement, enhancing
satisfaction and retention, and driving growth. Built using a
custom AI model, the solution operates on-premises, ensuring data
security, privacy, and compliance as well as empowering performance
tuning and cost optimizations. It is estimated that the AI Renewal
Agent could reduce the time spent building a renewal proposal and
preparing for a customer engagement by as much as 20%, a figure
poised to grow as the AI agent improves based on usage and more
workflows are automated.
The new agent is the latest AI innovation for Cisco's Customer
Experience (CX) organization and continues to demonstrate how Cisco
is delivering against its vision of using AI to make every customer
experience personalized, proactive and predictive, and delivering
unique outcomes that exceed customers' expectations.
"Mistral AI is a critical partner for Cisco Customer Experience
(CX) as we build towards an Agentic-AI-Led future," said
Liz Centoni, Executive Vice
President and Chief Customer Experience Officer, Cisco. "In
addition to cutting-edge AI technology, Mistral AI shares our
mission to put the customer at the center of everything we do. The
AI Renewals Agent is an important milestone and the first of many
innovative solutions that we're going to build together. The impact
on our teams is also significant as we continue to look at
opportunities to simplify and reduce friction in their jobs. By
combining our large data set, customer trust and Mistral's
industry-leading technology, we are on our way towards shaping the
future of customer and employee engagement."
"This announcement marks another significant milestone in our
strategic partnership with Cisco," said Arthur Mensch, CEO, Mistral AI. "It demonstrates
how GenAI can enhance access to rich and complex information
sources, deliver critical value to Cisco's customers and ecosystem,
and save considerable time for all stakeholders involved. This
achievement has been made possible thanks to the exceptional talent
of Cisco's engineering teams."
Additional Resources
- Cisco Customer Experience webpage
About Cisco
Cisco (NASDAQ: CSCO) is the worldwide technology leader that is
revolutionizing the way organizations connect and protect in the AI
era. For more than 40 years, Cisco has securely connected the
world. With its industry leading AI-powered solutions and services,
Cisco enables its customers, partners and communities to unlock
innovation, enhance productivity and strengthen digital
resilience. With purpose at its core, Cisco remains committed
to creating a more connected and inclusive future for all. Discover
more on The Newsroom and follow us on X at @Cisco.
Cisco and the Cisco logo are trademarks or registered trademarks
of Cisco and/or its affiliates in the U.S. and other countries. A
listing of Cisco's trademarks can be found at
http://www.cisco.com/go/trademarks. Third-party trademarks
mentioned are the property of their respective owners. The use of
the word 'partner' does not imply a partnership relationship
between Cisco and any other company.
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SOURCE Cisco Systems, Inc.
