Avaya IX solutions for hospitality enable
leading global hoteliers to deliver unique, digital, personalized
guest service options
HITEC 2019 - Leading hospitality providers are
implementing new and innovative ways to enhance guest and staff
experiences with the help of unified communications and contact
center solutions from Avaya Holdings Corp. (NYSE: AVYA), a global
leader in solutions to enhance and simplify communications and
collaboration for the global hospitality industry.
According to IDG, 62 percent of businesses believe digital
transformation success is defined by excellent customer experience
as measured by customer satisfaction scores.1 Organizations
pursuing digital transformation face the challenge of revamping
their infrastructure to better meet customer needs, while reducing
costs and increasing efficiency. This is even more critical in the
world of hospitality, where guest satisfaction is paramount, highly
personal, and highly visible.
“As a significant and growing global hospitality brand known for
superior guest experiences across our 5,000 resorts and hotels
worldwide, Accor chooses our vendors carefully,” said Denis
Collette, global call centre IT manager, Accor. “We have been an
Avaya customer over the last 20 years and we look to Avaya for our
continued growth in enhancing our guest journey. The Avaya IX™
Contact Center solution is rock solid with a history of proven
reliability and support.”
Moxy Hotels, Marriott’s newest brand, focuses on providing fresh
and innovative experiences to guests by combining stylish design
and approachable service at an affordable price point. “To ensure
we are giving our guests the finest experience we knew we needed a
reliable, rich-feature solution that came in a competitive price
point,” said Lowell Beebe-Center, director of operations, Moxy
Hotels. “To date, partners Avaya and TAUTO have been extremely
responsive and easy to work with, helping us to realize our
business needs through features and solutions enabled on our Avaya
IX Workplace™ platform. The open API scope and expanded integration
with a plethora of hospitality vendors has helped allow for us to
have a solution that we can expand and enhance as we add to our
guest experiences in the future.”
“Connectivity today is a critical aspect of the hospitality
industry. It is essential to have proper infrastructure to provide
the reliable services our guests need,” said Joseph Fayad,
corporate director IT, TIME Hotels, a chain of four resort brands
based in the UAE. “IT’s role is to make the business run more
efficiently. An efficient communication system takes this role
further by making the business dynamic enough to adapt to future
technology evolution. Our new Avaya contact center and unified
communications platform helps make it possible for the group to
automate key guest services including wake-up calls, reservation
reminders, and requests for information on hotel services and local
attractions all while helping reduce our CapEx and OpEx by up to 30
percent.”
Avaya solutions to help bolster hospitality experiences enable
users to:
- Transform Guest Service: Create
adaptable, personalized experiences across the end-to-end customer
journey through automated in-room capabilities and on-property
services, the ability to engage over any device, channel, browser
or application, and send custom messages and location-based
offers.
- Empower Employees: A true
digital workplace for enhancing employee experience to integrate
communications into daily workflows, automate workflows for
improved task management and create workforce optimization tools
and secure workplace apps.
- Enhance Business Process
Efficiency: The agility, flexibility and reliability customers
need to create custom applications and workflows, scale agile
methods enterprise-wide and integrate core systems with new
technologies.
- Accelerate Revenue Generation:
Continually create new points of differentiation for sustainable
growth with real-time revenue generating promotions, in-room Food
& Beverage, retail, and mobile ad sales and increase “pop up,”
seasonal and fee-based amenities.
“Our focus has always been to use state-of-the-art technologies
to offer a better quality of customer experience,” said Antonio
Sainz, director of systems, One & Only Palmilla, part of a
chain of eleven luxury hotels famous around the world. “We decided
to enhance our communications infrastructure to power incredible
new fuctionality for our guests, leveraging Avaya IX Workplace
unified communications. Avaya’s integrated solution for calling,
meetings, collaboration, mobility and videoconferencing has been
seamless and enables us to delight our guests and improve our
operational efficiency. We are very pleased with the way Avaya has
supported us and provided us with technologies to be successful
with customers, at the end this is the most important objective for
us.”
Avaya is showcasing its hospitality solutions and more, at its
booth #3332 at HITEC Minneapolis, June 17-20, in Minneapolis, MN.
#HITEC, #ExperiencesThatMatter
Additional Resources
- Find out more about Avaya Hospitality
solutions
- Read about Improving the Guest
Experience with Advanced Communication Solutions for
Hotels/Motels
1https://resources.idg.com/download/white-paper/2018-digital-business
About Avaya
Businesses are built on the experiences they provide, and every
day millions of those experiences are built by Avaya (NYSE: AVYA).
For over one hundred years, we’ve enabled organizations around the
globe to win – by creating intelligent communications
experiences for customers and employees. Avaya builds open,
converged and innovative solutions to enhance and simplify
communications and collaboration – in the cloud, on-premise or a
hybrid of both. To grow your business, we’re committed to
innovation, partnership, and a relentless focus on what’s next.
We’re the technology company you trust to help you deliver
Experiences that Matter. Visit us at www.avaya.com.
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Source: Avaya Newsroom
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Alex Aliasalalias@avaya.com
Avaya (NYSE:AVYA)
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