TORONTO, June 9, 2022
/CNW/ - CIBC received the highest rank in overall customer
satisfaction for online banking among Canada's Big Five banks according to the J.D.
Power 2022 Canada Online Banking Satisfaction Study, a global
leader in consumer insights, advisory services and data and
"Offering leading digital tools and services is critical to
helping our clients achieve their ambitions," said Laura Dottori-Attanasio, Group Head, Personal
and Business Banking, CIBC. "This recognition highlights our
commitment to meeting the changing needs of our clients who want to
access more services online and have greater access to value added
tools to help them better understand their finances and make it
easier to get everyday transactions done."
From February to April 2022,
the 2022 J.D. Power Canada Online Banking Satisfaction Study
measured overall satisfaction with online banking services based on
1) Navigation, 2) Speed, 3) Visual Appeal, and 4)
Information/Content. CIBC's online banking service was a top
performer in Navigation and Visual Appeal.
CIBC's online banking platform continues to see an increase in
usage with digital transactions growing by 6.7 per cent
year-over-year and with more than 93% of everyday transactions
completed through digital channels.
CIBC continues to provide several digital tools and features to
support clients' every day online banking experiences,
- CIBC's new Interac e-Transfer® feature that allows
clients to set up recurring or
future-dated Interac e-Transfer payments;
- CIBC's AI-based Virtual Assistant, which can help clients
perform banking transactions and answer questions about everyday
- CIBC's Digital ID Verification, which offers fast, easy and
secure onboarding for new CIBC clients through the CIBC website or
mobile banking app; and,
- CIBC's instant digital card replacement, available to most
clients holding a CIBC personal or business credit cards which in
the event their card is lost or stolen, allows clients to get
immediate access to a replacement card which can be used with Apple
Pay or Google Pay.
CIBC is a leading North American financial institution with
11 million personal banking, business, public sector and
institutional clients. Across Personal and Business Banking,
Commercial Banking and Wealth Management, and Capital Markets
businesses, CIBC offers a full range of advice, solutions and
services through its leading digital banking network and locations
across Canada, with offices in the United States and around the
world. Ongoing news releases and more information about CIBC can be
found at www.cibc.com/en/about-cibc/media-centre.html .