FIS Delivers “EPIC” Productivity and Automation Tools for Managing a Remote Workforce
May 27 2020 - 7:00AM
Business Wire
Key facts
- As COVID-19 presents new workplace challenges, the FIS EPIC
solution allows organizations to manage and support a remote
workforce through a single dashboard.
- EPIC’s modular and scalable desktop analytics solution enhances
processes and compliance for increasingly remote workforces.
Financial technology leader FIS™ (NYSE: FIS) today announced
Enterprise Productivity, Intelligence & Compliance (EPIC™), a
modular, desktop-based solution that helps financial institutions
and businesses enhance the efficiency of their global operations
while managing an increasingly remote workforce.
The COVID-19 crisis has created a host of operational challenges
for organizations, requiring them to modify their business plans
and invest in technologies that support and enable a remote
workforce.1 With work-from-home arrangements on the rise, the FIS
EPIC solution provides organizations with an integrated, dashboard
view of their business processes, and digital and physical assets
on a single platform.
EPIC leverages advanced data analytics technology to enable
operations personnel to monitor enterprise-wide operations from
their desktops. With the aid of the EPIC solution’s powerful
automation tools, organizations can allocate virtual and physical
resources in real-time to handle spikes in business activity.
“The pandemic has fundamentally changed the way businesses
operate, manage their teams and interact with customers,” said Rob
Lee, head of Digital and Banking at FIS. “Our new EPIC solution
helps financial institutions and businesses understand and optimize
the efficiency of employees working from home, providing greater
control over their extended enterprise.”
The FIS EPIC solution includes six modules:
- Automation Module – Leverages robotics process
automation and remote desktop agents to dynamically allocate
workloads via a unified console.
- Intelligence Module – Provides a set of powerful
AI-enabled business intelligence tools that helps businesses manage
workforce processes and performance.
- Compliance Module – Monitors workforce compliance
with enterprise policies, regulatory requirements and fraud
management.
- EPIC Core – Handles core tasks including analytics, data
and process mining, event processing and reporting.
- Efficiency Module – Captures key operational data on
workforce, asset productivity and workload management to help
prevent bottlenecks.
- Knowledge and Experience Module – Synchronizes learning
programs and distributes new policies and procedures to employees
across the enterprise.
The FIS EPIC solution recently won four awards at the Asia
Outsourcing Leadership Awards.
Learn more about EPIC in this video.
About FISFIS is a leading
provider of technology solutions for merchants, banks and capital
markets firms globally. Our more than 55,000 people are dedicated
to advancing the way the world pays, banks and invests by applying
our scale, deep expertise and data-driven insights. We help our
clients use technology in innovative ways to solve
business-critical challenges and deliver superior experiences for
their customers. Headquartered in Jacksonville, Florida, FIS is a
Fortune 500® company and is a member of Standard & Poor’s 500®
Index. To learn more, visit www.fisglobal.com. Follow FIS on
Facebook, LinkedIn and Twitter (@FISGlobal).
1 American Banker
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version on businesswire.com: https://www.businesswire.com/news/home/20200527005051/en/
Kim Snider, 904.438.6278 Senior Vice President FIS Global
Marketing and Communications kim.snider@fisglobal.com
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