PRINCETON, N.J., March 14, 2019 /PRNewswire-PRWeb/ -- Built
with modern technology and intuitive data entry interface,
MedInquirer was developed as a purpose-built cloud solution by
Techsol to fully support global medical information management
needs of Pharma and Contact Centers. The system is used to collect,
manage and respond to large volumes of medical inquiries (MIs) and
to capture adverse events (AEs) and product complaints (PCs) for
all types of therapeutic areas including specialty products.
"Both of our new clients have contrasting business needs and we
are proud to say that they selected our product as the best fit for
carrying out medical communications after an in-depth market
analysis and an extensive request for proposal and vetting process.
With our new version release last year, our product has more
salient features and greater flexibility to adapt to different
business requirements", said Jay M.
Canter, Vice President for North American Business
Development and Strategy for Techsol Corporation.
Choice of MedInquirer by a Global Pharma Company
The mid-size Pharma Company based out of New England and
Ireland currently works with a
call-center partner. With MedInquirer's competency to integrate
with Veeva Vault MedComms for Medical Information fulfillment, and
Veeva CRM, for automatic intake of Electronic Medical Information
Requests (eMIRs) from its extensive team of Medical Science
Liaisons, the company aims to boost its medical communications
operational efficiency. Multiple functional groups such as the
Pharmacovigilance department, Quality, Validation, Regulatory, and
IT have already started working together to define the new business
transformation roadmap that will foster team communication and
collaboration.
Another highlight of this project is the rollout of the
MedInquirer Self-Service Portal (SSP) for the Pharma Company by the
third quarter 2019. The SSP will open up another new channel for
the Pharma Company to engage with Health Care Providers (HCPs),
non-HCPs and patients by providing accurate product information,
receiving medical information requests, adverse event reporting or
product complaints, web chats and selective sharing of content
directly from Veeva MedComms through the online portal.
As part of the solution implementation roadmap, integrating the
pharma company's safety system and product quality system with
MedInquirer is planned for the last quarter of 2019. This will be a
significant achievement for the pharma company to meet FDA's new
Post-marketed Safety Reporting (PMSR) for Combination Products
requirement, scheduled to go into effect July 31, 2019.
"Both teams are super excited to get started in this big
initiative. We have jointly identified multiple workstreams and
organized several parallel activities with participants from
multiple process groups. The scoping and risk management activities
are underway with the configurations, integrations, and reporting
requirements discovery workshops. Based on our past business
engagements, we are very confident that MedInquirer will scale-up
and automate various manual processes and there will be a
significant increase in operational efficiency both within the
pharma company and for its call-center partner. From the compliance
perspective, the configurable and data privacy and data protection
rules in MedInquirer will easily enable our client and its
affiliates to fulfill GDPR and other regional regulations", noted
Kevin Shea, Techsol's Senior Project
Manager.
MedInquirer selected as the preferred solution for a Global
Contact Center
Techsol is proud to report that a Global Medical Information
Contact Center located in the United
States, chose to implement the MedInquirer solution as their
in-house medical information platform. Serving several
pharmaceutical partners, the Contact Center aims to utilize
MedInquirer's segregated, multi-tenant configuration capability to
improve quality, efficiency and performance within its experienced
contact center team. MedInquirer's advanced feature functionality
will also eliminate several time-consuming and manual processes,
streamlining operations and optimizing client services.
"MedInquirer's modern, call-center friendly user interface,
powerful case management workflows, built-in Inbox, flexible fields
configurations, conditional workflows and interactive business
reporting will boost the Contact Center's capability to provide
high-quality medical communications services for their pharma
clients.", said Saad Rahman,
Director of Product Management.
As part of this engagement, the Contact Center will also
leverage the opportunity to increase its business value by offering
Techsol's MedInquirer Self-Service Portal to those pharmaceutical
clients who require an online channel to facilitate consumer
interaction and provide product information directly to consumers
and healthcare professionals. In a similar manner, the Contact
Center will offer an end-to-end digital content management
functionality for those clients who want to author, review and
publish their medical information content directly within the
MedInquirer solution.
The biggest value-add for the Contact Center with the
implementation of MedInquirer is the significant reduction in the
total cost of ownership by leveraging a purpose-built global
medical communications platform, which fully supports call-center
operations. With a fully-managed, scalable cloud solution, the
Contact Center will leverage the continuous support from Techsol's
expert team to setup individual tenants for each of their
pharmaceutical clients as they increase their clientele.
About Techsol Corporation
Techsol Corporation specializes in offering cloud-based
information technology services and innovative software solutions
to global pharmaceutical, life sciences and healthcare companies.
Founded in 2010, we are a market leader in providing highly
configurable process-oriented technology solutions for digitally
transforming pharmaceutical business operations across medical
affairs, clinical development, drug safety and medical information
management. Our domain-specific business solutions are focused on
establishing cross-platform integrations, business process
automation, facilitating stakeholder collaboration, risk-based
validation, and providing operational insights with advanced data
analytics. As a trusted technology partner, we continuously engage
with industry leaders like Oracle and Veeva to provide strategic
consulting services for solutions implementation, systems
validation and cross-platform integration.
CONTACT:
Jay M. Canter
Techsol Corporation
M: +1 (518) 893-2515
E: jay.canter@techsolcorp.com
W: http://www.techsolcorp.com
SOURCE Techsol Corporation