New Council is the Latest Step by the Company
to Strengthen Industry-Leading Safety Program
Care.com, the world’s leading platform for finding and managing
high-quality family care, today announced the formation of a Safety
Advisory Council. The Safety Advisory Council is a
cross-disciplinary group of subject matter experts, advocates, and
practitioners who will serve as a resource to Care.com leadership,
providing expertise on a range of matters pertaining to Care.com’s
safety protocols. The Council will be chaired by Care.com’s General
Counsel, Melanie Goins. Today’s announcement follows Care.com’s
hire of Megan Poonolly — former Senior Counsel for Safety at Uber —
as Head of Safety last October, whose charge is to ensure safety is
a primary focus throughout Care.com’s entire organization.
In addition to Ms. Poonolly who will serve as lead coordinator
and a permanent member, Council appointees announced today
include:
- Janice K. Fedarcyk, President, Fedarcyk Consulting LLC and
Retired Assistant Director in Charge, FBI New York Office
- Tom Siegel, CEO, Trust Lab
- Glen Pounder, Chief Operating Officer, Child Rescue
Coalition
Care.com CEO Tim Allen said, “Each member of the Safety Advisory
Council is a leader in their field of expertise and brings unique
and valuable perspective to the safety challenges and opportunities
that lie ahead for Care.com. I look forward to partnering with them
to build on our significant recent progress in our continuous
pursuit of safety for our community.”
Mr. Allen continued, “The safety of the Care.com families and
caregivers is a top priority, and while our protocols reflect the
standard for the online care industry, as the industry leader we’re
committed to continually raising the bar.”
The Safety Advisory Council’s mission is to help guide Care.com
as it continually advances safety standards for the industry,
striving to create the safest possible environment for families,
care recipients and caregivers alike. The Safety Advisory Council
will lend its counsel on safety best practices across the care
industry, digital platforms, and other similar businesses. The
Council’s purview will extend across all aspects of safety from new
technology and tools to reporting practices. Additional Safety
Advisory Council members will be announced in the coming months.
The Council will convene for the first time in Q1.
Care.com has also implemented several additional safety measures
including:
- In-platform video interviews, which allow for face-to-face
communication before families and caregivers meet in person.
- Plans for the installation of an enhanced ongoing negative
media screening and monitoring tool by the end of Q1. The tool will
surface concerning, publicly reported information about selective
Care.com members faster and more effectively.
- Enhanced blocklist capabilities to help ensure that bad actors
cannot reuse data, such as Social Security numbers, to re-enter the
site.
Last year, Care.com, the dominant digital care marketplace,
confirmed that all caregivers on the site had been screened and
passed a CareCheck, a detailed background check, as part of the
Company’s security protocols. All newly enrolling caregivers must
complete the CareCheck before they are granted access to the
platform.
Additional elements of the Care.com safety program include the
monitoring of messages between community members to detect
inappropriate behavior, language, and fraud, and a robust education
program to encourage members to follow best practices and make use
of available resources, among other protocols.
About Care.com
Available in more than 20 countries, Care.com is the world's
leading platform for finding and managing high-quality family care.
Care.com is designed to meet the evolving needs of today’s families
and caregivers, offering everything from household tax and payroll
services and customized corporate benefits packages covering the
care needs of working families, to innovating new ways for
caregivers to be paid and obtain professional benefits. Since 2007,
families have relied on Care.com’s industry-leading products—from
child and elder care to pet care and home care. Care.com is an IAC
company (NASDAQ: IAC).
Safety Advisory Council Member Bios
Janice K. Fedarcyk
Janice K. Fedarcyk retired from the FBI in 2012, where she
served for 25 years. Ms. Fedarcyk culminated her career as the
Assistant Director in Charge (ADIC) of the FBI’s New York Office,
the largest of the FBI’s field offices and the first and only woman
to hold this position. Under her leadership, Ms. Fedarcyk led
efforts in counterterrorism, counterintelligence, and criminal
investigations. Earlier in her career, Ms. Fedarcyk was the first
FBI liaison detailed to the National Center for Missing &
Exploited Children (NCMEC). She subsequently led investigations
involving sexual exploitation of children through the use of the
internet under the FBI’s Innocent Images National Initiative.
Ms. Fedarcyk is a recipient of the U.S. Government Presidential
Rank Award; the Frederick D. Suydam Award for Excellence in Law
Enforcement; and the Respect for Law Alliance Federal Law
Enforcement Leader Award and was named by the Philadelphia Business
Journal as a “Woman of Distinction.”
Upon her retirement, Ms. Fedarcyk formed Fedarcyk Consulting LLC
– a Woman-Owned Small Business – to assist government and private
industry in assessing security vulnerabilities and developing
solutions to mitigate identified areas of threat and risk. She has
served as a subject matter expert on panels regarding due diligence
for hiring employees in public-facing positions. Ms. Fedarcyk
provided sworn testimony before the U.S. Congress regarding
homegrown radicalization and has contributed professional insight
to national news outlets surrounding national security threats.
Ms. Fedarcyk holds a B.A. in Criminal Justice and a Master of
Public Administration from the University of Nevada at Reno.
Ms. Fedarcyk’s debut novel “Fidelity,” a spy thriller, was
published by Simon & Schuster.
Glen Pounder
Glen Pounder serves as Chief Operating Officer of Child Rescue
Coalition.
He acts as the organization’s liaison with national and
international law enforcement and other partners, driving
collaboration to protect children through the use of CRC’s
cutting-edge technology.
Throughout his more than 30-year law enforcement career, he has
undertaken numerous investigative and team leadership roles
combating child sexual abuse and many other forms of serious crime.
Glen played an instrumental role in the establishment of a counter
narcotics coordination center (MAOC-N) whilst serving as the UK’s
liaison officer in Portugal. He also served as the UK’s law
enforcement liaison in the USA as well as establishing a new UK
liaison office in Switzerland.
Glen is fluent in Portuguese and recently completed a Master’s
degree in Internet Law and Policy from the University of
Strathclyde, Scotland.
He lives with his wife, two sons (and not to be forgotten rescue
dog!) in South Florida.
Tom Siegel
Tom is co-founder and CEO of Trust Lab., a Trust & Safety
technology company based in California. Previously Tom was the VP
of Trust & Safety at Google for 10 years where he built the
global organization through all stages of growth into an
industry-leading user protection and abuse fighting organization.
Tom’s portfolio included content safety, privacy and security
protections for most of Google’s products including websearch, ads,
payments, accounts, Gmail, and cloud. As the company’s most senior
trust & safety executive, he set the company strategy and
presented to the board. Tom volunteers with a number of civic
organizations and is the co-founder of the “Fishbowl Challenge,”
which supports the ambitions of young social entrepreneurs around
the world. An Industrial Engineer by training, he got his M.S. at
the University of Technology Dresden and MBA from Stanford.
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version on businesswire.com: https://www.businesswire.com/news/home/20210208005201/en/
Nancy Bushkin SVP, Public Relations nbushkin@care.com
781-642-5919
Hannah Bergh Hannah_bergh@dkcnews.com 925-785-1491
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