Hughes Selects Motive Software to Streamline Management of Broadband Satellite Services; Motive Now Providing Broadband Manageme
January 30 2006 - 8:00AM
Business Wire
Motive, Inc. (NASDAQ:MOTVE) today announced that Hughes Network
Systems, LLC (Hughes), the world's leading provider of broadband
satellite solutions, will use Motive software to build intelligent
automation into its broadband offerings, greatly simplifying the
process of rolling out and supporting new high-speed Internet
services. With this announcement, Motive is now the only vendor
providing broadband management solutions to service providers in
the DSL, cable, and satellite markets. Hughes pioneered the
development of high-speed satellite Internet services, which it
sells globally. Available to consumers, small office/home office,
and commercial enterprises, Hughes is rapidly expanding its
subscriber base, and is increasingly focused on gaining
efficiencies in rolling out and supporting new services. "After a
thorough competitive analysis, we selected Motive software to help
us accelerate the delivery, reduce the support costs, and
streamline the management of broadband services," said Chuck
McClain, vice president of Customer Service at Hughes Network
Systems. "We also view Motive as a supplier that can expand with us
to provide support to new products and service lines as they
emerge." Hughes will use a combination of Motive's High-Speed Data
Fully Automated Service Technology (FAST) solution and device
management software to automate the entire satellite service
lifecycle, from service activation, troubleshooting and problem
resolution, to ongoing maintenance, and service upgrades. Motive's
device management technology will help Hughes remotely deploy,
configure, and manage its customer-premise equipment used in the
delivery of its high-speed Internet services. In addition, Motive's
solution will provide Hughes subscribers and customer service
representatives assisted and self-service support tools via the
phone and Web, eliminating many costly manual tasks. Motive also
will be an integral part of the Hughes proactive monitoring system
for enterprise customers. "Hughes Network Systems understands that
to profitably deliver, support, and maintain broadband satellite
services, the company must extend its network visibility and
control into homes and businesses," said Kenny Van Zant, executive
vice president of marketing at Motive. "By using Motive, Hughes
will help consumers, small businesses, and enterprise customers
alike get the service quality and support they need, when they need
it." About Hughes Network Systems, LLC Hughes Network Systems, LLC
(Hughes) is the world's leading provider of broadband satellite
network solutions for businesses and consumers, with more than
850,000 systems ordered or shipped to customers in 85 countries.
Hughes pioneered the development of high-speed satellite Internet
access services and IP-based networks, which it markets globally
under the DIRECWAY(R) brand. DIRECWAY terminals are based on the
IPoS (IP over Satellite) global standard, approved by the TIA,
ETSI, and ITU standards organizations. Headquartered outside
Washington, D.C., in Germantown, Maryland, USA, Hughes maintains
sales and support offices worldwide. Hughes Network Systems is a
wholly owned subsidiary of Hughes Communications, Inc., which is a
wholly owned subsidiary of SkyTerra Communications, Inc.
(OTCBB:SKYT). For additional information, please visit www.hns.com.
About Motive, Inc. Motive, Inc. (NASDAQ:MOTVE) has pioneered a
unique approach to designing management services into Internet-era
networks, systems and applications. Motive's software makes complex
products and services self-managing, reducing overhead costs and
optimizing customers' return on investment. Companies worldwide
have relied on Motive's software to provide a range of problem
remediation and configuration management tasks for more than 45
million endpoints. Founded in 1997, Motive is headquartered in
Austin, Texas, and has offices in Europe and Asia. For more
information, visit www.motive.com. This press release contains
forward-looking statements that involve risks and uncertainties
relating to the benefits and expected usage of our products by the
named customer. Actual events or results may differ materially from
those described in this press release due to a number of risks and
uncertainties, including, among other things: our ability and our
customer's ability to achieve broad adoption and acceptance of our
products, the ability of our software to produce results for the
customer's subscribers, and the compatibility of our software with
hardware and software platforms that are used by our customers and
their subscribers now or in the future. Additional information
concerning these and other risk factors associated with our
business can be found in our filings with the Securities and
Exchange Commission, which are available at www.sec.gov. Statements
included in this press release are based upon information known to
us as of the date of this release, and we assume no obligation to
update any information contained in this press release. Motive and
the Motive logo are trademarks or registered trademarks of Motive,
Inc. All other products or services mentioned herein are trademarks
of their respective holders.
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