Avaya and the International Avaya Users Group Honor Customer Innovation at Avaya ENGAGE 2020
February 06 2020 - 7:00AM
Business Wire
Avaya ENGAGE 2020 – At its Avaya ENGAGE 2020 user
conference, Avaya Holdings Corp. (NYSE:AVYA), a global leader in
solutions to enhance and simplify communications and collaboration,
and the International Avaya Users Group (IAUG), announced the
recipients of their 2020 Customer Innovation Awards.
These awards recognize companies that have achieved exceptional
outcomes implementing Avaya contact center, customer and workforce
engagement solutions to significantly transform their business
operations and improve customer service, employee productivity,
organizational efficiency and their bottom line. This year’s
recipients are:
- Cloud Transformation: Giant Eagle With more than 470
locations, Giant Eagle sought to digitally transform operations and
upgrade its customer and Team Member engagement solutions to better
service customers. By implementing Avaya cloud solutions, the
company is advancing key business objectives and strategies to
improve customer experience, enhance reporting and analytics and
increase Team Member productivity. “Avaya cloud solutions have
enabled us to simplify the customer service process with a unique
execution that simultaneously meets the customer need faster while
providing valuable data that we can use to improve the overall
experience in our stores,” said Giant Eagle spokesperson Dan
Donovan.
- Customer Experience: Penn Medicine Penn Medicine is a
world-renowned academic medical center that strives to improve the
health and well-being of people through research, education,
clinical care and community service. By implementing a multi-year,
phased approach to transform its communications platform, the
company has begun to streamline operations and improve patient
experience by getting patients connected with the right healthcare
experts quicker and responding to queries with greater efficiency –
improving the overall patient experience.
- Emerging Technologies: Independence Blue Cross
Independence Blue Cross is the leading health insurance
organization in southeastern Pennsylvania. With our affiliates, we
serve more than 8 million people nationwide. With a mission to
build healthier lives for all, Independence Blue Cross recently
deployed a contact center transformation strategy to nearly 2,000
agents and supervisors to help better serve their customer’s needs
through omni-channel touchpoints and additional self-service
capability, while reducing the more than 40 million calls that come
into their live contact center, providing savings that can be
reinvested in additional health care programs and further
technology innovation.
- Unified Communications: Kaman Corporation For more than
70 years, Kaman Corporation has been recognized for technical
breakthroughs and innovative solutions to critical challenges in
the aerospace and defense marketplace. Kaman chose to upgrade with
Avaya IX Workplace solutions, currently being deployed to more than
2,000 users, to keep up with the digital transformation demand
needed for today’s competitive landscape. “With Avaya IX Workplace,
we can help enable our employees to more intelligently act on
presence, increase the ease of interactions between our global
workforce and customers, and provide accessibility to the
communication tools they need from around the globe. In addition,
we have reduced costs and are enhancing operational performance,”
said John Walshaw, Director of Telecommunications, Kaman
Corporation.
“What inspires me the most about this year’s winners is that
they are driving transformation that enriches the lives of the
teams, customers and communities they serve,” said Marilyn Shuck,
Board President, IAUG. “Through their innovative use of technology
they are growing and changing their organizations, which is
something we are all called to do now more than ever. It is really
exciting to hear about these kind of stories in action both among
these winners an within our membership.”
“At Avaya we are fully committed to customer success, fueled by
innovation and partnership,” said Frank Ciccone, Senior Vice
President, U.S. and Canada Sales, Avaya. “It is an honor to shine a
spotlight on these customers and their innovations that address the
changing needs of today’s user journey for customers as well as
employees. At Avaya, we strive to provide solutions that enable our
customers to keep up with the demands of their competitive
industries and we are exceedingly grateful that they continue to
partner with Avaya to help build their business for the
future.”
About Avaya
Businesses are built on the experiences they provide, and
everyday millions of those experiences are built by Avaya
(NYSE:AVYA). For over one hundred years, we’ve enabled
organizations around the globe to win – by creating intelligent
communications experiences for customers and employees. Avaya
builds open, converged and innovative solutions to enhance and
simplify communications and collaboration – in the cloud,
on-premise or a hybrid of both. To grow your business, we’re
committed to innovation, partnership, and a relentless focus on
what’s next. We’re the technology company you trust to help you
deliver Experiences that Matter. Visit us at
https://www.avaya.com
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All
statements other than statements of historical fact are
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"might," “our vision,” "plan," "potential," "preliminary,"
"predict," "should," "will," or “would” or the negative thereof or
other variations thereof or comparable terminology. The Company has
based these forward-looking statements on its current expectations,
assumptions, estimates and projections. While the Company believes
these expectations, assumptions, estimates and projections are
reasonable, such forward-looking statements are only predictions
and involve known and unknown risks and uncertainties, many of
which are beyond its control. The factors are discussed in the
Company’s Annual Report on Form 10-K and subsequent quarterly
reports on Form 10-Q filed with the Securities and Exchange
Commission (the “SEC”) available at www.sec.gov, and may cause the
Company’s actual results, performance or achievements to differ
materially from any future results, performance or achievements
expressed or implied by these forward-looking statements. The
Company cautions you that the list of important factors included in
the Company’s SEC filings may not contain all of the material
factors that are important to you. In addition, in light of these
risks and uncertainties, the matters referred to in the
forward-looking statements contained in this press release may not
in fact occur. The Company undertakes no obligation to publicly
update or revise any forward-looking statement as a result of new
information, future events or otherwise, except as otherwise
required by law.
Source: Avaya Newsroom
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version on businesswire.com: https://www.businesswire.com/news/home/20200206005218/en/
For media inquiries: Alex Alias alalias@avaya.com
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