TIDMAIRC
RNS Number : 9728S
Air China Ld
14 July 2020
The World is Closer Because of Us
2019
Corporate Social
Responsibility Report
Air China Limited
About This Report
2019 marked the 70th anniversary of the founding of the People's
Republic of China, which was also a crucial year towards achieving
the first centenary goal of building a moderately prosperous
society in all respects. This report reflected the commitments and
performance Air China Limited delivered by following the
instructions and requirements regarding social responsibility given
by the Central Committee of the Communist Party of China (CPC) and
the State- owned Assets Supervision and Administration Commission
(SASAC) of the State Council. Leveraging its strengths in core
airline operations, Air China made accomplishments in key areas of
implementing national strategies, practicing the new development
philosophy, building ecological civilization, safeguarding safe
production and caring about employee's growth by strengthening its
efforts in the management and information disclosure regarding
social responsibility. We hope you can feel our passion through
this report, and continue to support and help us in carrying out
our reform and development.
Reporting Period
This report covers the period from 1 January to 31 December
2019, and some events might be beyond the aforesaid period.
Scope of the Report
This report is primarily about Air China Limited, but also
involves its branches, operating units, supporting units, and main
subsidiaries such as Aircraft Maintenance and Engineering
Corporation (Ameco) and Shenzhen Airlines Company Limited (Shenzhen
Airlines).
Basis of Preparation
This report is prepared in accordance with relevant
requirements, including the Guidelines for National Enterprises on
Fulfilling Corporate Social Responsibility released by the SASAC of
the State Council, the Notice on Strengthening the Fulfilment of
Corporate Social Responsibility for Listed Companies released by
the Shanghai Stock Exchange, the Guidelines of the Shanghai Stock
Exchange on Disclosure of Environment Information for Listed
Companies released by the Shanghai Stock Exchange, and the
Environmental, Social and Governance Reporting Guide of the Hong
Kong Stock Exchange (HK-ESG) , with reference to the standards and
requirements such as Global Reporting Initiative Sustainability
Reporting Standards (GRI Standards) of the Global Sustainability
Standards Board (GSSB), GB/T36001 Guidance on Social Responsibility
Reporting and additional guidelines for the aviation service
industry.
Publishing of the Report
This is the twelfth annual CSR report published by Air China
Limited.
Sources of Data
All the financial data referred in this report, applying China
Accounting Standards for Business Enterprises, are extracted from
the audited annual reports of Air China Limited, while the other
data comes from official internal documents and relevant statistics
of Air China Limited.
Abbreviations
In this report, "we", "the Company" or "Air China" refers to Air
China Limited. "Air China Group" refers to Air China Limited and
its controlled subsidiaries, while "CNAHC" refers to China National
Aviation Holding Corporation Limited.
Accessibility of the Report
This report is prepared in both Chinese and English, and should
there be any discrepancy in meaning between the two versions, the
Chinese version shall prevail.
Electronic copies of this report in both Chinese and English are
also available for downloading from the Company's website.
Website: www.airchina.com.cn
If you wish to acquire a printed version or raise suggestions
and/or comments on this report, please contact us at:
Contact unit: Office of the Board
Address: No. 30, Tianzhu Road, Airport Industrial Zone, Shunyi
District, Beijing, China
Tel: 86-10-61462152
Fax: 86-10-61462805
Email: baixiao@airchina.com
Safety
Safe flight of 2.285 million hours and 1.454 billion kilometres
were achieved, representing a year-on-year increase of 4.12% and
4.87%, respectively.
Economy
An operating income of RMB136.181 billion and a total profit of
RMB9.105 billion were
achieved. The net profit attributable to shareholders of listed
company was RMB6.409 billion, demonstrating reinforcement and
improvement of the competitiveness of the main business. The
Company was enlisted in the "BrandZ Top 100 Most Valuable Chinese
Brands 2019", ranking top among other Chinese aviation
companies.
Service
The overall service satisfaction of passengers reached 81.4
points, and the passenger complaint
handling rate was 100%.
Environment
The energy conservation and environmental protection management
systems were improved, and key projects including the "fuel to
electricity" and the improvement of the carbon emission system were
promoted. The Company was awarded the Outstanding Award of
Corporate Environmental
Protection of the China Environmental Award, which is the first
aviation company awarded with such honour.
Society
The poverty alleviation programs were fully promoted, with a
voluntary poverty relief donation of RMB38.51 million given for the
designated poverty alleviation counties, thereby achieving
outstanding results regarding poverty alleviation.
Contents
Overview
Chairman's Statement
....................................................................................................................................
7
Company
Profile...........................................................................................................................................
10
Image of Air China 2019
............................................................................................................................
14
Management of Sustainable Development
.............................................................................................
17
Guidance of Party B
uilding.........................................................................................................................
22
Feature
Poverty Alleviation: Winning the Battle for Poverty Alleviation
and Taking Social Responsibility 34
Epidemic Prevention: Go Where There is Epidemic, Fight it Till
it Perishes...................................... 44
1 Safety: Stick to and Build on the Foundation for
Development............................................................
51
1.1 Consolidating Safety
Management....................................................................................................
51
1.2 Guaranteeing Safe
Operation..............................................................................................................
53
1.3 Speeding up model
updates.................................................................................................................
56
1.4 Improving maintenance
management..............................................................................................
57
1.5 Promoting the Safety
Culture..............................................................................................................
59
2 Service: A Heartwarming
Journey...............................................................................................................
61
2.1 Improving Service
Management.........................................................................................................
61
2.2 Improving Service
Experience.............................................................................................................
64
3 Economy: Becoming the World's Leading
Enterprise............................................................................
66
3.1 Creating Economic Value
Together....................................................................................................
67
3.2 Driving Joint Development with
Partners...........................................................................................
71
4 Environment: Building Beautiful Home
Together...................................................................................
74
4.1 Establishing Energy Conservation and Environmental
Protection Management Systems...... 74
4.2 Creating a Green Operational
Model..................................................................................................
76
4.3 Increasing Investment in Green
Support...........................................................................................
77
4.4 Coping with Climate
Changes.............................................................................................................
79
4.5 Promoting Environmental
Protection.................................................................................................
80
5 Society : Building a Better Life
Together.....................................................................................................
81
5.1 Being Committed to Staff
Development...........................................................................................
82
5.2 Sincerely Giving Back to the
Society..................................................................................................
89
Achievements
Outlook for
2020..........................................................................................................................................
92
Table of Major
Indicators...........................................................................................................................
94
Index...............................................................................................................................................................
96
Third-party
Assurance.................................................................................................................................
98
Feedback
Collection..................................................................................................................................
101
Chairman's Statement
In 2019, under the guidance of Xi Jinping Thought on Socialism
with Chinese Characteristics for a New Era, Air China fulfilled its
political and social responsibilities as a central enterprise. In
doing so, we studied and implemented the important instructions of
General Secretary, Xi Jinping, carried out the decisions and
arrangements of the Central Committee of the CPC and the State
Council and fulfilled the requirements of building a world-class
enterprise, thereby achieving new progress in all aspects,
including safety, services, efficiency, employees, society and
environment.
We are committed to the philosophy of high- quality development,
building ourselves into a world-class aviation enterprise. We
achieved a safe flight of 2.285 million hours and 1.454 billion
kilometres, representing a year-on-year increase of 4.12% and
4.87%, respectively. The traffic measured by RTK (revenue tonne
kilometres) was 25,364 million tonne kilometres, the passenger
transportation volume was 115 million persons, and the cargo and
mail transportation volume was 1.4342 million tonnes, with a
year-on -year increase of 3.50% and 4.81% and a year-on-year
decrease of 1.83% respectively. Air China achieved operating income
of RMB136.181 billion and a total profit of RMB9.105 billion, and
the net profit attributable to shareholders of listed company was
RMB6.409 billion. The competitiveness of our core business was
consolidated and improved. The overall passenger satisfaction
reached 81.4 points and the flight on-time performance rate reached
81.83%. In response to the "Belt and Road" Initiative, we newly
launched some international routes such as Beijing-Nice and
Shanghai-London. Meticulous arrangements were made for the first
flight and commencement of operation at Daxing Airport to
facilitate the smooth and orderly operation for the plan of "two
airports in one city" in Beijing. Besides, we have been committed
to incorporate the guidance of the CPC into our corporate
governance and management, we strove to deal with five big issues
that will affect future development, including the Company's
safety, development, reform, team building and Party building, and
nine practical issues that are closely related to the benefits of
employees.
We forged ahead in the three critical battles against potential
risk, poverty, and pollution building a responsible image of a
state-owned enterprise. Sonid Right Banner, one of the aid
recipient county, was lifted from poverty, while Zhaoping county
attained its annual target for poverty alleviation. In the
assessment of our targeted poverty alleviation work by the central
government we were rated "Excellent", the highest grade for two
consecutive years. To actively prevent and control material risks,
we enhanced our capability in risk compliance management and
reinforced the foundation for system management. By integrating our
development with the promotion of social ecological civilization,
we kept on accelerating the progress in green development by doing
our utmost to win the battle for prevention and control of
pollution and the Blue Sky Protection Campaign. Apart from
commencing the work for energy conservation and emission reduction
in all aspects from air to ground, we also actively participated in
environmental protection and public welfare projects to promote the
idea of environmental protection. In 2019, Air China won the
Outstanding Award of Corporate Environmental Protection of the 10th
China Environmental Award.
The outbreak of COVID-19 epidemic happened at the end of 2019
and the beginning of 2020. Staying true to the Party's founding
mission in our mind, we overcame all difficulties and challenges.
We have applied effective measures to prevent and control the
epidemic, aiming to protect the health and safety of our passengers
and employees and actively fulfilling our social responsibility. As
of 23 March 2020, air charter service of 65 flights in total for
emergency relief and transportation was arranged with 6,596
epidemic fight personnel and nearly 454 tonnes of epidemic supplies
transported, while 2,344 flights of normal flight and freighters
were arranged to transport 3,030 tonnes of epidemic supplies. The
Company also strived to minimize the impact of the epidemic by
adjusting its capacity structure, optimizing yield management,
strengthening cost control and placing more emphasis on risk
management and control.
In 2020, China will complete the building of a moderately
prosperous society in all respects to achieve the first centennial
goal. By upholding the guidance of Xi Jinping Thought on Socialism
with Chinese Characteristics for a New Era on an ongoing basis, Air
China will adhere to and thoroughly implement the new development
philosophy and requirements of high-quality development, thereby
developing itself as a world-class aviation transportation
group.
Cai Jianjiang
Chairman and Secretary of Party Committee,
Air China Limited
Company Profile
Stock Code
Shanghai Stock Exchange: 601111
Hong Kong Stock Exchange: 00753
London Stock Exchange: AIRC
US ADR OTC: AIRYY
Air China Limited was founded in 1988, the predecessor being
known as Air China International Corporation. In October 2002, Air
China International Corporation integrated the air transportation
resources of China Southwest Airlines and China National Aviation
Company to form a new entity. On 30 September 2004, Air China
Limited was founded in Beijing. The Company was then listed both in
Hong Kong and London on 15 December of the same year, before
floating in the domestic A-shares market on 18 August 2006.
Air China is the only flag-carrier aviation companies in China
and a member of the Star Alliance, the world's largest airline
alliance. It was the official airline partner of the 2008 Beijing
Olympics and the Paralympics, and it will also be the official
airline partner of the 2022 Winter Olympics and Winter Paralympics
in Beijing. Air China had the top brand value of aviation company
in China, which was assessed to be RMB167.876 billion by the World
Brand Lab in June 2019. In the lead among domestic airlines in
passenger transportation and other related services, Air China also
provides important international and domestic transportation
services such as exclusive flight services to top-ranking foreign
officials and visitors as well as emergency flight services. In
2019, Air China achieved the traffic measured by RTK of 25,364
million tonne kilometres, a passenger transportation volume of 115
million persons, and a cargo and mail transportation volume of
1.4342 million tonnes. An operating income of RMB136.181 billion
and a total profit of RMB9.105 billion were achieved. The net
profit attributable to shareholders of listed company was RMB6.409
billion, demonstrating reinforcement and improvement of the
competitiveness of the main business.
Organizational Structure
Air China Limited
Management Support Division
Administration Office
Strategy and Development Department
Human Resources Department
Finance Department
Aviation Safety Management Department
Flight Technology Management Department
Assets Management Department
Operation Standards Department
Product Service Department
Stations Management Department
Legal Department
Corporate Culture Department
Discipline Inspection Office
Aviation Security Department
Labour Union Office
Audit Department
Office of the Board
Leading Group Office of Deepening Reform
Business Management Units
Commercial Committee
Marketing Department
Sales Department
Network & Revenue Department
Accounting & Settlement Department
International Affairs & Co-operation Department
Sales Center, North China
Sales Center, Southwest
Sales Center, East China
Head Office, Europe
Head Office, North USA
Head Office, Japan
Head Office, Asia-Pacific
Operation Control Centre
The General Fleet
Ground Services Department
Cabin Services Department
Training & Development Department
Logistics & Support Department
Information Management Department
Air Marshall Department
Centralized Procurement Department
Retiree Service Department
Engineering Maintenance Department
Hub Development Department
Branches and Bases
Southwest Branch
Zhejiang Branch
Chongqing Branch
Tianjin Branch
Shanghai Branch
Hubei Branch
Guizhou Branch
Tibet Branch
Wenzhou Branch
Southern China Base
Major Subsidiaries
Aircraft Maintenance and Engineering Corporation
Shenzhen Airlines Company Limited
Beijing Airlines Co., Ltd.
Dalian Airlines Co., Ltd.
Air China Inner Mongolia Co., Ltd.
China National Aviation Finance Co., Ltd.
China National Aviation Company Limited
Air Macau Company Limited
Air China Development Corporation (Hong Kong) Limited
Air China Import and Export Trading Co., Ltd.
Beijing Golden Phoenix Human Resources Co., Ltd.
Shanghai Air China Aviation Service Co., Ltd.
Zhejiang Air Services Co., Ltd.
Chengdu Falcon Aircraft Engineering Service Co., Ltd.
Air China Shantou Industrial Development Company
Image of Air China 2019
2019 marked the 70th anniversary of the founding of the People's
Republic of China. Targeting at developing itself into a
world-class aviation company with global competitiveness, Air China
captured historical opportunities to carry out various tasks, such
as safety, operation, services and environmental protection, in
full efforts and achieved outstanding results.
January
The Company newly launched the Beijing-Phnom Penh route. In
response to the "Belt and Road" Initiative, the Group actively
established the new "Air Silk Road" between China and Cambodia. Air
China continued to expand the global coverage of its route network
with Beijing as the hub. While accelerating the expansion of air
passage between China and Southeast Asian countries, the Company
also devoted considerable efforts in expanding the coverage of its
route network in regional major cities.
February
The Company completed the 40-day guarantee work for Spring
Festival transportation, and achieved the established goals of
safety, smoothness and high quality. During the Spring Festival, a
total of 34,343 flights were secured, carrying 5.9072 million
passengers, representing a year-on-year increase of 4.01%.
March
With the arrival of the blooming spring, a new semester of "Air
China Class" begun. As an important part of the Group's targeted
poverty alleviation work, the "Air China Class" received positive
feedbacks from the society since its launch in 2017, and was
well-received by children in the targeted poverty alleviation
regions.
April
With the official opening of the 2019 Beijing International
Horticultural Exhibition, the "Wings of Dream" exhibition hall of
Air China was officially opened.
May
Air China was enlisted in the "BrandZ Top 100 Most Valuable
Chinese Brands 2019" with a brand value of USD4,965 million, which
is the highest ranking among aviation companies in China. On 13
May, a Boeing 747-8 wide-body aircraft of Air China smoothly landed
on the eastern runway of Beijing Daxing International Airport.
June
Air China entered into a strategic cooperation agreement with
the National Image Research Centre of Tsinghua University, pursuant
to which both parties would commence in-depth cooperation and
exchanges in areas such as national image, public welfare
communication, corporate brand and the "Go Global" strategy of
Chinese culture.
July
The Company signed a contract with Airbus SE for the acquisition
of 20 Airbus A350-900 aircraft. Air China's business class on
A350-900 passenger aircraft adopts a 1-2-1 layout, and were
equipped with lie-flat seats in the layout of "reverse herringbone"
for the first time. The newly introduced A350-900 passenger
aircraft deployed in a number of domestic and international routes
to offer more comfortable flights for passengers.
August
Being the official partner of 2008 Beijing Summer Olympic Games
and 2022 Beijing Winter Olympic Games, Air China hosted the themed
event "Support the Green Winter Olympics and Build a Beautiful Home
Together" in August 2019 to celebrate the 2nd anniversary of
signing with Winter Olympics.
September
The Company launched marketing activities under the theme of "10
Million Gifts for 10 Million Members, You Must Be One of the 10
Million" to celebrate the number of registered member of Air China
APP exceeding the 10 million threshold. The activity attracted user
hit rate of 2.226 million times. On 25 September, Air China CA9597
flight took off from Beijing Daxing International Airport, marking
the successful completion of the preparation for operation and the
maiden. With the commencement of operation of Beijng Daxing
International Airport, the Company would expand into more route
networks by leveraging the operation under "two airports in one
city".
October
On 18 October, Air China was awarded the "Best Main Board Listed
Company " at the 14th Award Presentation Ceremony and Summit Forum
for Competitiveness and Creditworthiness Survey of Chinese Listed
Companies under the theme of "Celebrate the 70th anniversary of the
establishment of New China, Seek for New Economic Growth
Drivers".
November
On 7 November, the self-operated lounge of the Company at
Hangzhou Xiaoshan International Airport was officially put into
operation. The new lounge occupied a total area of 332.19 square
meters with about 100 seats. The optimized functional layout of the
lounge provided passengers with better services and experience in
aspects such as leisure, food and beverages and entertainment.
December
On 31 December, Mr. Cai Jianjiang, the Chairman and Secretary of
the Party Committee, and Mr. Song Zhiyong, the Vice Chairman,
President and Deputy Secretary of the Party Committee, welcomed the
last flight crew at Beijing Daxing International Airport and
Beijing Capital International Airport respectively, wrapping up Air
China's achievement of a safe flight year of 2019. Air China
achieved a total of 2.285 million safe flight hours and transported
115 million passengers safely throughout the year.
Implementing 9 practical measures for caring of employees
1. Promoting the conversion of scheme for dispatched employees
2. Strengthening the guarantee of accommodation for employees
3. Solving the problem of commuting for frontline staff
4. Satisfying the needs for cultural and sports activities of employees
5. Improving working environment
6. Improving dining conditions of employees
7. Strengthening the management over occupational health
8. Implementing the annual holiday system for managerial staff
9. Improving the accommodation subsidies for offsite staff
Management of Sustainable Development
Responsibility Concepts
By upholding the social responsibility concept of meeting social
needs and creating mutual value, Air China integrated social
responsibility with the formulation of corporate strategy,
management and operations, with a view to formulating a
comprehensive sustainable development plan, consolidating the
foundation of social responsibility management and improving the
ability to fulfill social responsibility, so as to facilitate the
harmonious integration of benefits of the economy, environment and
society.
Incorporating Responsibilities
Air China established the CSR Leadership Panel, which was
responsible for formulating corporate social responsibility (CSR)
strategy and approving CSR plans, and guiding the promotion and
implementation of CSR work. In 2019, taking into account the
requirement of the SASAC to create a world-class aviation
companies, Air China formed its own indicator system of fulfilling
responsibility and milestone schedule by improving the arrangement,
deployment and planning of CSR work, comprehensively enhancing the
awareness of responsibility of leading departments for CSR and
improving their ability to fulfill responsibility.
Corporate Strategy
By upholding the philosophy of high-quality development and
striving to take a leading role in terms of safe operation and
construction of hubs, Air China further optimized its allocation of
international resources to maintain its leading advantage in terms
of efficiency, further improve its service quality and enhance its
international influence, with a view to building a solid foundation
for the development of a Word-class aviation enterprise.
Focusing on five big issues regarding the development of
Word-class aviation enterprise in the next five years
1. Establishing a firm concept of safe development to ensure continuous safety
2. Strengthening team building of staff to cultivate
knowledgebased, skill-based and innovative employees and enhance
their sense of belonging and achievement
3. Promoting high quality development to achieve breakthroughs
in developing a Word-class aviation enterprise
4. Promoting deep reform on an ongoing basis to achieve new
progress in important areas and key tasks
5. Adhering to and putting the concept of Party building
conference for state-owned enterprises into practice to gain
achievements in Party building
Responsibility Communication
Air China was committed to building a regular communication
mechanism with stakeholders. Based on the issues regarding the
fulfilment of responsibility, the Company gained understanding of
the needs, expectations and suggestions of different stakeholders
and strived to gain their understanding, recognition and support.
Through innovative communication channels and methods, Air China
accurately disseminated the Company's social responsibility
concepts and responsibility fulfilment dynamics to create a
responsible brand image and enhance the competitiveness in terms of
responsibility.
Identifying Substantive Issues
By integrating China's national conditions and state policies,
industry characteristics, the Company's business characteristics
and expectations of stakeholders, we identified and screened out
substantive issues that were important to both Air China and
stakeholders based on the international and domestic standards
regarding social responsibility, corporate strategy and focus of
operation, and prioritized such substantive issues from two
dimensions, i.e. "importance to the Company's sustainable
development" and "importance to stakeholders".
Stakeholder Communication
Participation of stakeholders was the key foundation of Air
China's sustainable development. We conducted effective mutual
communication with stakeholders by maintaining and innovating
various communication channels, in order to facilitate continuous
improvement and enhancement of Air China's social responsibility
management.
Stakeholders Communication Expectations and Response from Air
channels appeals China
Government/Domestic Work meetings Integrity, compliance Participating in
and overseas and briefings and orderly operations the planning, research
regulatory Information Support for important and formulation
authorities disclosure and major events of policies Reports
Cooperation Zero accident relating on special topics
with governments to safety of operations Monitoring and evaluation
Good corporate image Support special
Energy conservation, flight missions
emissions reduction
and environmental
protection
------------------- --------------------------- ------------------------------
Investors/Shareholders Information Realizing standardized Improving corporate
disclosure corporate governance governance and internal
Shareholders' Protection of investors' control system Strengthening
meetings and shareholders' competitiveness
Investors' rights and interests of efficiency-leadership
meetings Sustainable profitability Regular result announcements
------------------- --------------------------- ------------------------------
Customers Customer Flight safety and Establishing b randed
satisfaction on-time performance lounges
surveys Complaint Provision of a ll-round Special efforts
handling and high-quality in improving food
New media services quality Provision
of intelligent services
I mproving release
mechanism for information
on irregular flights
------------------- --------------------------- ------------------------------
Employees Employee Protection of rights Building a multi-level
satisfaction and interests Focus developing channel
surveys on the Company's and learning path
Internal development strategy for talents Improving
BBS, magazines, Participation in the facilities of
emails and the Company's management Staff Service Centre
WeChat Employee and operation Smooth Launch of "Blissful-Heart
representatives' career development Project" to offer
meetings Compensation and psychological health
Establishment benefits service Helping
of l abour employees in difficulty
unions, and
teams
------------------- --------------------------- ------------------------------
Partners/Suppliers Daily business Honesty and integrity Strengthening supplier
interactions in business operation management Revising
Partners' Transparency in and improving procurement
meetings procurement policy Strengthening
Mutual development suppliers' awareness
and capability for
environmental protection
------------------- --------------------------- ------------------------------
Peers Industry Attention to industry Strengthening alliance
forums Industry development and and cooperation
conferences trends Maintenance Launch joint operation
of a fair and orderly Signing of cooperation
market memorandum
------------------- --------------------------- ------------------------------
Community Public welfare Promote economic Stepping up efforts
and charity growth of the communities in targeted poverty
activities Support public welfare alleviation Engaging
Volunteer events in public welfare
service and charity activities
Disaster relief
work
------------------- --------------------------- ------------------------------
Media Press release Important events Publication of CSR
Media calls of the Company Public reports
and visits image and influence Timely update of
Official Future planning new developments
new media via Weibo, WeChat
platform and Douyin Media
open day
------------------- --------------------------- ------------------------------
Guidance of Party B uilding
In 2019, by studying and implementing Xi Jinping Thought on
Socialism with Chinese Characteristics for a New Era and
implementing the general requirements of construction and
organizational path for a new era of the CPC, Air China commenced
its education themed "staying true to the Party's founding mission
and keeping mission firmly in mind", carried out the rectification
tasks assigned by the Central Committee during their inspection
visits and promoted the implementation of in-depth and stringent
governance in all aspects of the CPC, with a view to achieving new
progress in Party building involving the leading group, the
grass-root level and Party members based on the main idea of "the
year of progress for Party building of central enterprises".
Guided by the political construction of the Party to strengthen
the leadership of the Party
Establishing a sound management mechanism to implement the
important instructions of General Secretary Xi
Jinping and important decisions and deployment of the Central Committee of the CPC
A sound learning mechanism
27 learning class and 15 group discussions and researches were
organized by the party committee central group throughout the
year.
A sound research mechanism
62 conferences of the Party Committee were convened, and 147
research topics were carried out throughout the year, with 30
measures regarding the implementation of the important instructions
on civil aviation safety of General Secretary Xi Jinping and the
proposal for developing a world-class enterprise formulated.
A sound monitoring mechanism
The work ledger was set up to review the checklist for
monitoring, in order to carry out closed loop
management for follow-up and checking the effectiveness on an item-by-item basis.
Air China commenced its in-depth education themed "staying true
to the Party's founding mission and keeping
mission firmly in mind". With one work plan, one progress checklist and an action framework of "1+1+N"constituted by various specific arrangements, Air China commenced investigation and research on specific issues based on the main tone of "grasping main issues with practical actions", thereby promoting the close integration of theories and practice.
The Company spared no efforts in collaborating with the Central
Committee during their inspection visits. It made good preparation
and carried out self-inspection, as well as reviewed and set up
work ledger for relevant information to lay a solid foundation for
the related supervision. It insisted on carrying out inspection and
remedies simultaneously by studying and formulating "five big
issues for the next five years" and "nine practical measures for
caring of employees", with an aim to taking the Company's
development to a new level and improving employees' sense of
achievement.
Upholding the principle of laying foundation at the grass-root
level to strengthen the political functions and organizational
strength of Party organizations at the grass-root level
Reinforcing the fundamental organizations to promote general
advancement and competency enhancement of Party organizations at
the grass-root level
Establishing strong fundamental teams to further manifest the role of Party members as pioneers
Improving the fundamental system to strengthen and establish
rules and regulations for Party building work
Enhancing the work in relation to cultivation of cadres for the
Party and the formation of a loyal, clean and responsible team of
cadres
Selecting the best cadres for the leading group
Coordinating the building of the leading group
Optimizing the structure of the leading group
Improving the political competence
Enhancing the cultivation of young cadres
Improving the mechanism for selection, cultivation, management
and assignment
Conducting investigation and research on young cadres
Enhancing the training for young cadres
Enhancing the incentive of and monitoring over cadres
Optimizing the development of system
Strengthening management at all levels
Innovating the talent mechanism
Implementing stringent monitoring on cadres
Improving the propaganda of ideology and culture to encourage
the high-quality development of the Company
Adhering to integrity and innovation and conducting the
propaganda of ideology under the new situation
Focusing on flexible response to effectively strengthen the risk
management and control regarding public opinion
Developing humanistic connotation within the Company and enrich
the internal corporate culture
Devoting constant efforts to correcting unhealthy tendency,
enhancing discipline and pushing forward anti-corruption to impel
the comprehensive and strict governance of the Party in both depth
and breadth
Carrying out the main responsibility to impel the comprehensive
and strict management and governance over the Party
Improving the guidance for work
Strengthening the supervision on discipline and
accountability
Promoting the reform of systems
Implementing consistent rectification for the problems of
"formalism, bureaucratism, hedonism and extravagance"
Deepening political inspection to optimize the strategic layout
of inspection
Earnestly carrying out follow-up after the inspection of the
Central Committee
Promoting internal inspection in all aspects
Arranging united front work and group work to gather the
strength for facilitating reform and development
Strengthening the united front work to share the ideology with
as many people as possible
Strengthening the group work to encourage the youth and
employees to pursue their own achievement
Corporate Governance
Sound corporate governance and prudent risk prevention measures
have always been the foundation of corporate development of Air
China. The Company abides by the relevant requirements of laws,
regulations and ordinances to regulate its daily operation, with a
view to continuously improving the modern enterprise system,
promoting
the construction of the governance system and enhancing the level of corporate governance.
Each special committee of the Board exercised their power
according to the respective working rules. They gained deep
understanding of the production, operation and financial condition
of the Company by convening meetings regularly, listening to
specific reports and conducting examination, investigation and
research, so as to provide various suggestions on the Company's
development strategies, risk control, standardized operation, as
well as nomination and appointment of directors and senior
management, etc., which have demonstrated their professional
advantage and support to the scientific decision-making of the
Board of Directors (the Board).
In January 2019, Air China won the "Best Board of Directors
Award" at the 14th "Golden Round Table Awards" of the Board of
Directors of Chinese Listed Company sponsored by Directors &
Boards magazine, the most authoritative corporate governance
academic and evaluation institution in China. In October 2019, Air
China was awarded the "Best Main Board Listed Company" at the 14th
Award Presentation Ceremony and Summit Forum for Competitiveness
and Creditworthiness Survey of Chinese Listed Companies under the
theme of "Celebrate the 70th anniversary of the establishment of
New China, Seek for New Economic Growth Drivers". In December 2019,
Air China won the "Best Listed Company in terms of Corporate
Governance" and "Listed Company with Best Investment Value" major
awards from the Golden Bauhinia Awards hosted by Hong Kong Ta Kung
Pao, The Listed Companies
Association of Beijing and The Hong Kong Chinese Enterprises Association .
Establish the corporate governance system
In 2019, the Board attached great importance to the
establishment of corporate risk prevention and control system, for
which they considered and approved the General Requirements for
Risk Control of Air China Limited, the Compliance Management
Regulation of Air China Limited and the Codes of Conduct for
Compliance of Air China Limited, with a view to laying a solid
regulatory foundation for the establishment of a risk prevention
and control system of the Company. Moreover, the Company
streamlined the existing corporate governance systems with
reference to the revised laws and regulations as well as domestic
and overseas listing rules in all aspects, in order to ensure the
compliance and effectiveness of the governance systems. Besides,
the Company randomly revised and optimized corporate governance,
information disclosure, investor relations, information research,
manual and procedures for the management of equity according to
rules and regulations, so as to optimize the standard, rules and
procedures of its businesses.
Improve Quality of Information Disclosure
In 2019, the Company completed the preparation and disclosure of
regular reports, holding announcements and shareholders' circulars
with high quality in Shanghai, Hong Kong and Japan according to
listing rules. During the reporting period, 49 domestic and 58
overseas holding announcements and one circular were disclosed.
Investors Relation Management
Air China strengthened sharing and communication with investors
through various means, including road shows, conference calls,
establishing investors relation website, setting up hotlines,
organizing investors' on-site visits, and participating in
investors' conferences, with a view to improving the Company's
transparency and building a good image of the Company in the
capital market. Monthly operation data was released while responses
to investors' concerns and enquiries were timely updated to
disseminate information to small and medium investors. In June
2019, Air China received the "Best Investor Relations Award
(China)"and the "2019 China Financial Market Award - Best Board
Secretary" award from the 2019 China Financial Market Award hosted
by China Financial Market, a magazine in Hong Kong.
Standardize the construction of the Board
According to the overall requirements of the SASAC on
standardizing the construction of the board of directors, Air China
optimized the structure of the Board, streamlined and optimized
relevant rules and regulations as well as processes, improved the
management and the feedback mechanism for resolutions of the Board,
hence consolidating the foundation of corporate governance
standardization and process-based management. The members of the
fifth session of Board of Air China was increased to nine, which
demonstrated a more scientific structure and diversity of the
structure of the Board.
Measures for standardizing the construction of the Board of Air
China:
Optimize the structure of the Board
To further integrate Party's leadership into corporate
governance, Air China included a dedicated deputy secretary into
the Board in 2019 to optimize the structure of the Board.
Optimize the system of the Board
The Company identified the provisions in the Articles of
Association which were inconsistent with the existing laws,
regulations and listing rules, and revised systems regarding
corporate governance, such as the Rules and Procedures of
Shareholders' General Meeting and the Rules and the Procedures of
the Board, to ensure
compliance and feasibility of the system of the Board.
Improve operation efficiency of the Board
The Company established the system for collecting Board
resolutions, improved the scientific decisionmaking mechanism to
strengthen monitoring, strengthened the reporting system of the
Secretary to the Board and
established the tracking and feedback mechanism and the post-assessment system for resolutions.
Strengthen the guarantee of performance of duties by
directors
The Company stepped up the investigation and research efforts of
directors and explored the opportunity to build an incentive
mechanism for independent directors. eight directors were organized
to participate in learning and training.
Develop the corporate governance culture
The Company set up a group for conducting research on corporate
governance issues in 2019, with a view to enhancing systematic
learning and research of corporate governance theories and
developing the culture of corporate governance.
The Board organized regular discussion on the Company's CSR
strategies and the commitment to ESG risk management and internal
control. The Office of the Board is responsible for ESG information
disclosure and responding to the relevant enquiries to ensure
transparency of corporate operation.
In 2019
General meetings 2
Meeting of the Board 9
Meeting of special committees of the Board 16
Meeting of the Audit and Risk Control Committee 6
Meeting of the Nomination and Remuneration Committee 4
Meeting of the Strategy and Investment Committee 5
Meeting of the Aviation Safety Committee 1
Performance of responsibility of independent directors
The Company continued to strengthen investigation and research
efforts of directors to support their decisions. Independent
directors of the Company honoured their duties in strict compliance
with the Company Laws, the listing rules of the jurisdictions where
the shares of the Company are listed, relevant requirements of the
Guidance on the Establishment of an Independent Director System in
Listed Companies, and the Company's rules such as the Articles of
Association and the System for Independent Directors of the
Company.
In 2019, independent directors of the Company conducted four
domestic investigations and researches on the Information
Management Department and Training and Development Department of
Air China, Daxing Airport, Shenzhen Airlines and Zhejiang Branch,
and conducted one overseas investigation and research on the "Belt
and Road" route of Minsk-Budapest-Moscow. Leveraging their thorough
understanding of the Company's existing operation condition, they
have put their roles of independent director into full play, that
was to provide opinions and advice on the standardized operation
and business development of the Company with their expertise and
experience, thereby maximizing the protection over interests of all
shareholders.
Independent directors of Air China conducted investigation and
research on Shenzhen Airlines
On 30 May, independent directors of Air China visited the
command hall of operation control centre, staff activity centre and
passenger service training centre of Shenzhen Airlines, and
conducted investigation and research on such facilities. The
professional production and operation, and the advanced facilities
for business training of Shenzhen Airlines were highly rated. The
investigation and research deepened the independent directors'
understanding of Shenzhen Airlines, which helped to facilitate
scientific and efficient work of the Board.
Statement Made by the Board Regarding ESG Governance
The Board of Air China has undertaken that the Company abides by
the disclosure requirements regarding environmental, social and
governance (ESG) reporting of the stock exchanges of the
jurisdictions where the shares of the Company are listed.
The Board of the Company is responsible for supervising the
commitment and performance of Air China regarding key ESG issues.
We will discuss and clarify the regulatory obligations of the Board
and optimize the regulatory process of the Board by convening
conferences regularly and other means, with a view to including ESG
into the Company's business operation and its goals for longterm
development, thereby ensuring true inclusion of ESG into the
Company's corporate culture.
In 2019, with reference to the ESG Guidelines and the Listing
Rules promulgated by the Stock Exchange, the Company actively
learned, explored and developed its understanding of the new
regulations, and benchmarked such against the research of the Task
Force on Climate-related Financial Disclosures (TCFD), in order to
prepare for the development of a world-class model enterprise.
In 2020, the Board of the Company will further optimize the risk
management, information collection and reporting system regarding
ESG, formulate strategies and goals for sustainable development and
improve training regarding ESG, with a view to intergrating the
strategies and goals for sustainable development into its daily
operation.
Internal Control and Risk Prevention
During the process of long-term development, Air China continued
to optimize its capability of risk response by promoting its risk
management and control as well as the establishment of a risk
response system and formulating stringent management rules and
requirements regarding risk prevention items within the Company,
with a view to strengthening its capability of public opinion risk
prevention and response and implementing timely rectification once
problems are identified. In 2019, no substantial problem or
substantial defect regarding internal control has occurred and the
high-quality development has been maintained at all times.
Promoting Compliance Management
Air China promoted the construction of a compliance management
system, enhanced the ability of corporate governance and compliance
management according to laws and effectively controlled operational
risks, in order to ensure the healthy development of the Company.
In 2019, Air China established a compliance management system
consisting of 12 elements in four aspects, i.e. organizational
system, rules and regulations system, operation mechanism and
cultural development, which initially formed a comprehensive,
shared and normalized compliance training system within the
Company. We improved the Company's rules and regulations system by
setting up, revising and abolishing relevant rules and regulations.
In accordance with the reform of adjusting the supervision mode of
the civil aviation industry, Air China carried out statutory
self-inspection to promote production and operation in compliance
with laws and regulations.
Abided by Business Ethics
As a domestic pioneer of the industry, Air China always takes
regulating ethical requirements of the industry and building a
stringent business ethics system as its own obligations. We abided
by laws and regulations, attached great importance to staff safety
and health and opposed gender discrimination. We achieved balance
in the proportion of staff gender within the Company, and
formulated humanized working hours and a reasonable compensation
and welfare system, with a view to implementing practical measures
to protect the working environment, promoting our own growth while
sparing no efforts in building a stringent business ethics
system.
Management of Intellectual Property
Air China continued to enhance its brand value by optimizing the
entire management process of intellectual property rights,
encouraging innovations and creations and stepping up efforts in
exploring applications for new intellectual property rights,
protecting its legitimate rights and interests and combating
infringement. In 2019, Air China realized dynamic management of
more than 2,700 registered trademarks and over 320 registered
patents both within and outside China.
Anti-corruption
Being committed to correcting unhealthy tendency, enhancing
discipline and pushing forward anti-corruption, Air China has
continuously improved the conduct and anti-corruption practices of
the Party, with a view to promoting the development of a mechanism
under which no one dares to or can be corrupted or thinks of
committing corruption, thereby building an effective
anti-corruption mechanism in the long run. In 2019, by carrying out
the main responsibility of the Party Committee to improve the
conduct of the Party and the supervisory responsibility of the
Discipline Inspection Committee, the Company formulated and issued
the Guidelines for Risk Prevention and Control Regarding Corruption
and conducted special rectification actions for risk prevention and
control regarding corruption. Typical disciplinary cases would be
used as the bad example for warning education, thereby providing a
strong guarantee for the healthy development of the Company.
Strengthening political supervision
Supervision over the execution of disciplines regarding safety
was conducted and special supervision and examination were
conducted on the poverty alleviation work carried out in two
designated counties (banners).
Promoting the reform of the inspection and supervision mechanism
of discipline
Staff allocation of the inspection and supervision institutions
of discipline was strengthened and a coordination team for the
building of a clean party and anticorruption work was set up to
enhance supervision.
Focusing on supervision as the primary responsibility
The Opinion in respect of Strengthening the Daily Supervision of
the Inspection and Supervision
Institutions of Discipline was issued.
Deepening political Inspection
Two rounds of internal inspection were conducted, and 12 units
were under inspection and "review".
Implementing the Eight Rules issued by the Central Committee
A total of 52 people who violated the Eight Rules issued by the
Central Committee were investigated and reported.
Preventing transfer of benefits
The Interim Regulations on Forbidding Trading with the
Enterprises Operated by Families and Relatives of Leaders was
issued and the List of Enterprises Forbidden for Trading was set
up.
Enhancing the integrity education within the Party
Over 3,800 classes of integrity education within the Party was
organized with 75,500 participants.
Corporate Culture
In 2019, under the guidance of Xi Jinping Thought on Socialism
with Chinese Characteristics for a New Era, Air China's corporate
culture work focused on consolidating cultural confidence and
strengthening cultural transmission by adhering to the main tone of
building "Humanistic Air China". In doing so, Air China established
a mechanism for organizing series of regular classes on humanism,
filmed the documentary series "Touching", and organizing themed
talks, composition activities and ritual and culture development
projects, with an aim to implementing the general requirement of
the Central Committee to strengthen cultural confidence, thereby
providing ideological support for the Company's overall development
and implementation of strategies.
Organizing activities for cultural communication
ten sessions of classes on humanism were organized throughout
the year with over 4,000 participants, which helped to create an
environment for developing an enterprise with humanism. Besides,
staff working overseas has one of the main focus of the documentary
series "Touching".
Facilitating the establishment of cultural platforms
The establishment of cultural platforms, including Air China
channels, exhibition halls and cultural corridors, were arranged
and promoted. Books on corporate culture were released, while
products on corporate culture were designed and manufactured to
enhance the communication of corporate culture via multiple means
and channels. Over 120 videos and programs were produced and
broadcasted throughout the year and more than 100 visits were
received at the exhibition hall of Air China.
Organizing classes on ideology and politics under the theme of
"Humanistic Air China" to cultivate strivers for a new era
On 25 May, the class on ideology and politics under the theme of
"Humanistic Air China" was organized and nearly 30 teachers and
students of the University of Chinese Academy of Social Sciences
were invited to Ameco for a visit and sharing.
Passing on cultural heritage under the theme of "Humanistic Air
China"
Air China has always adhered to the philosophy of taking culture
as connotation and has been committed to promoting the creative
transformation of excellent traditional Chinese culture and
improving the humanistic connotation and quality that matches the
first-class aviation company. The cultural lectures under the theme
of "Humanistic Air China" were based on the excellent traditional
Chinese culture to nurture and carry forward the core values of
socialism, so as to create a good atmosphere for exploring
humanities, advocating humanistic ideology and pursuing humanistic
care, thereby improving the cultural soft power of Air China.
Poverty Alleviation: Winning the Battle for Poverty Alleviation
and Taking Social Responsibility
In respect of poverty alleviation, Air China implemented the
decisions and deployment of the Central Committee regarding the
three-year plan of winning the battle for poverty alleviation and
adhered to the concept of sustainable development. By integrating
its advantage with the actual situation of poverty-stricken areas,
Air China implemented practical measures within its
responsibilities and focused on targeted and in-depth poverty
alleviation, with a view to promoting and optimizing the special
poverty alleviation model of "8+2", thereby assisting the
designated poverty alleviation areas in fulfilling the task of
quality poverty alleviation as scheduled and achieving coordination
with the rural revitalization strategy. With the assistance of Air
China, significant results were achieved in poverty alleviation of
Sonid Right Banner of Inner Mongolia and Zhaoping County, Guangxi.
The former has been out of the list of national-level
povertystricken counties since April 2019, while the latter is
planned to be lifted out of poverty in 2020.
RMB38.51 million was invested as cost-free capital to the
designated counties
RMB45.37 million was used to procure agricultural and animal
husbandry products from designated counties leveraging our
employees' efforts
A total of 1,100 cadres and talents were trained for designated
counties
Strengthening Leadership to Reach a Consensus
In 2019, Air China confirmed the general concept of poverty
alleviation, which was "to implement practical measures within its
responsibilities and focus on targeted and indepth poverty
alleviation", under which it spared no efforts in supporting Sonid
Right Banner of Inner Mongolia and Zhaoping County, Guangxi to
fulfil the goal of being lifted out of poverty. Leveraging
scientific, efficient and modern project management skills to
promote designated poverty alleviation, Air China was dedicated to
its responsible mission of lifting them out of poverty with
launched practical measures.
Connecting and sharing
Active coordination to draw consensus in poverty alleviation
Optimizing the poverty alleviation
We met with key leaders of Sonid Right Banner of Inner Mongolia
and Zhaoping County and also the Party and government investigation
mission of Xilingol League, in order to share in-depth opinions and
draw consensus regarding poverty alleviation, with a view to
sparing no efforts in winning the battle for poverty
alleviation.
In-depth investigation and research to assess the effectiveness
of poverty alleviation
Adhering to problem-oriented and results-oriented approach, the
Company led 11 indepth investigation and research campaigns on
Sonid Right Banner of Inner Mongolia and Zhaoping County to
coordinate the work for poverty alleviation and focus on the issue
of sustainable development of the local people in need.
Communication among three parties to work out good
strategies
Leaders of Sonid Right Banner of Inner Mongolia and Zhaoping
County were invited to visit each other and also Anji County,
Zhejiang for on-site investigation and research, through which they
learned from each other regarding the experience in poverty
alleviation. Three sharing sessions among the three parties were
organized to discuss on good strategies for poverty
alleviation.
Improving the system
Optimizing the poverty alleviation model of "8+2"
From the aspects of direct poverty relief development-based
poverty relief and intelligence-oriented poverty relief, 23
specific projects for poverty alleviation were expanded to cover
various areas, including industrial development, consumption,
education, tourism, ecology and healthcare, etc.
Optimizing the system of poverty alleviation areas
The Regulations on Capital Usage for Designated Poverty
Alleviation ( ) was revised and optimized to specify the usage and
management of capital designed for poverty alleviation from budget
management, capital management, daily management and capital
supervision to ensure targeted and efficient poverty
alleviation.
Focusing on Targeted Measures and Innovations
Air China persisted to focus on targeted measures as the
standard and prerequisite of our poverty alleviation efforts. Key
and designated projects of poverty alleviation must be discussed
and considered by the poverty alleviation leading group before
implementation to ensure the implementation and promotion of
targeted and practical measures, thereby achieving effectiveness.
Leveraging multiple innovative ways and adhering to the core
standard of "No Worry about Food and Clothing with Compulsory
Education, Basic Medical Services and Safe Housing", Air China
provided assistance to Sonid Right Banner of Inner Mongolia and
Zhaoping County for the purpose of "really help the poor and help
the real poor".
Teaching technology: poverty alleviation through industrial
development
For better development of local and unique natural resources,
Air China established partnership with professional institutions,
with a view to helping poverty-stricken areas in planning their
development path for the long run and preparing the industrial
development plans, thereby ensuring stable and long-lasting
performance of the Company's poverty alleviation.
Innovation and exploration: poverty alleviation through
ecology
Air China made a capital contribution of RMB1.59 million to
launch the pilot project of "ecological restoration and poverty
alleviation through ecology" at Sonid Right Banner in collaboration
with China Environmental Protection Foundation and Chinese Academy
of Forestry, to develope local industries with methods that were
applicable to the drought and adverse ecological environment
lacking rainfall.
In respect of Zhaoping County, which was rich in natural
resources but with lagging development and usage of agriculture and
forestry resources as well as weak production, Air China made a
capital contribution of RMB2.88 million to launch projects such as
the planting demonstration area of camellia oleifera, the planting
demonstration area of forest economic crops and honey processing
plant, in collaboration with Chinese Academy of Forestry and
Chinese Academy of Agricultural Sciences.
Broadening thinking: poverty alleviation through culture
Air China focused on the process of overcoming poverty of the
designated areas. In the large-scale television program "Hand in
Hand - State-Owned Enterprises Working on Targeted Poverty
Alleviation" filmed by China Central Television, the story of Sonid
Right Banner and Zhaoping County overcoming poverty with the
assistance of Air China was told. The unique natural landscape and
historical culture of the county (banner) were promoted and key
leaders of the county (banner) were invited to participate in the
"hand in hand" session, which helped to raise the reputation of
Sonid Right Banner and Zhaoping County with an all-rounded
promotional manner. As at the end of 2019, over 20,000 travellers
visited the two areas for sight-seeing.
Achieving win-win situation: poverty alleviation through
consumption
Leveraging its own advantage in resources, Air China boosted the
development of special resources of these two places. Employees
bought agricultural and animal husbandry products from Sonid Right
Banner and Zhaoping County on a voluntary basis. Meanwhile, a
poverty alleviation section was launched on its self-owned
e-commerce platforms "Phoenix Best Buy" and "Phoenix Miles E-Shop",
which helped to promote and sell special agricultural and animal
husbandry products online. In 2019, Air China organized a "Charity
Market" event at Airbus SE, its working partner, to exhibit and
sell the special agricultural and animal husbandry products of
Sonid Right Banner and Zhaoping County, further expanding the sales
channels.
RMB45.37 million was spent by employees to procure agricultural
and animal husbandry products from the two places
Beef and mutton from Sonid Right Banner and organic tea from
Zhaoping County were offered at 34 routes of Air China
The sales of poverty alleviation section on e-commerce platforms
reached RMB600,000.
Canteen of Air China procured black fungus in an aggregate
amount of RMB46,000 from Jiangkou Village, Zhaoping County
Gathering all strength: poverty alleviation through
collaborative efforts
Air China gathered collaborative efforts with sincerity. In July
2019, Air China, cooperating with Airbus SE, organized a oneweek
aviation summer camp named "Landing with Dreams" in Beijing for 16
outstanding teenagers from poverty-stricken areas. Leveraging each
other's advantages and resources in technology and humanities, Air
China and Airbus SE helped outstanding teenagers from
poverty-stricken areas to fulfil their dreams.
Air China introduced Airbus SE and the Red Cross Society of
China to participate in collaborative poverty alleviation in 2018.
Since then, over 10 enterprises and institutions, including China
Foundation for Poverty Alleviation, Chinese Academy of Forestry,
China Environmental Protection Foundation, Honeywell International
Inc. and Ting Hsin International Group, have allocated their
resources in meeting the needs of poverty alleviation of Sonid
Right Banner and Zhaoping County, with a view to providing
assistance to their sustainable development.
Poverty alleviation through healthcare service for Zhaoping
County in collaboration with the Red Cross Society of China
In 2019, to tackle the livelihood issue of "difficulty in seeing
a doctor" in Jiangkou Village, Air China commenced poverty
alleviation through healthcare service in collaboration with the
Red Cross Society of China by establishing two health stations in
Jiangkou Village with a capital contribution of approximately
RMB480,000. Upon completion of the health stations, convenient and
quality primary care services would be provided to nearly 5,000
people in Jiangkou Village, Zhaoping County, providing medical
service and medicines for local people at their doorsteps.
In 2019
China Foundation for Poverty Alleviation donated 21,000 school
bags to Zhaoping County with a total value of RMB2.10 million.
Mercedes-Benz donated professional equipment to the professional
education centre in Zhaoping County and donated pianos to Jiangkou
Primary School, with a total value of RMB180,000.
The Jiang Kun Charity Fund donated books and accordions with a
total value of RMB290,000 to Sonid Right Banner and Zhaoping
County, respectively.
Airbus SE donated 500 T-shirts with a total value of RMB80,000
to Sonid Right Banner and Zhaoping County, respectively.
Honeywell International Inc. made a capital contribution of
RMB500,000 to aid the construction of the first aviation pavilion
for teenagers in Zhaoping County.
Targeted poverty alleviation carried out by Air China in
collaboration with Honeywell International Inc.
In order to provide teenagers in remote areas with an
opportunity to learn about knowledge of aviation and stimulate
their interest in learning, Air China cooperated with Honeywell
International Inc. to aid the construction of the first aviation
pavilion for teenagers in Zhaoping County, Guangxi their support.
On 18 June, the aviation pavilion was officially opened to provide
local teenagers with a window to explore the world.
A gathering with love and warmth across thousand kilometres
On 20-22 June, Air China organized a charity event named "Flight
with Love and Mutual Support" with Mercedes-Benz Beijing in
Zhaoping, Guangxi. Major customers, working partners, members with
golden and platinum memberships of Air China and more than 50
representatives of Mercedes-Benz car owners visited Jiangkou
Primary School in Zhaoping County to provide the children with
interactive classes. Besides participating in the poverty
alleviation of Zhaoping County, the parties have brought Zhaoping
County into the sight of more people, thereby motivating the
society to take part in charity and poverty alleviation.
Promoting charity and poverty alleviation in collaboration with
Ting Hsin International Group
On 25 June, Air China and Ting Hsin International Group signed a
cooperation agreement, under which the two companies would commence
cooperation in terms of charity work, targeted poverty alleviation,
humanitarian aid and teenage development, in order to give full
play to their advantages in industries, brands and technologies as
well as the advantage of modern corporate management system
respectively, thereby helping local people in need to enhance the
ability in self-development.
Sailing for dreams: poverty alleviation through education
Adhering to the principle of "helping with both ambition and
education", Air China took poverty alleviation through education as
a key to block intergenerational poverty.
Cultivating employees from poverty-stricken areas
Adhering to the cultivation and development approach of
"management, caring, cultivation and guidance" Air China
implemented full process tracking management for employees
recruited from poverty-stricken areas in their work, learning and
daily lives. Flight attendants from Sonid Right Banner and Zhaoping
County completed the initial training and have begun their
independent in-flight service.
Cultivating cadres and skilled personnel for Party
leadership
With the combination of voluntary and compulsory learning,
cadres and skilled personnel for Party leadership were developed
for poverty-stricken areas. The first training class on poverty
alleviation was organized at the Party School of the Central
Committee of the Communist Party of China, with a view to training
personnel for the hospitality and services sectors of the two
places.
Raising educational level of povertystricken areas
A pilot system building project of music program was conducted
at Jiangkou Primary School of Jiangkou Village, Zhaoping County
using the model of "experts + volunteers for supportive education"
to improve the comprehensive competitiveness of children and
teenagers of povertystricken areas.
Young voluntary supportive teachers were appointed to Sonid
Right Banner and Jiangkou Village, Zhaoping County on a short-term
basis to provide education in English, music, arts and other
subjects.
Gathering strength for aesthetic education
To tackle the problem of lacking aesthetic education, Air China
cooperated with the local government of Zhaoping County to commence
the project of "Establishing and Optimizing Aesthetic Education of
Jiangkou Primary School - Music Class" using the model of
"scientific research". The project targets at developing music
programs which has high adaptability and conforms to the general
requirements of compulsory education as well as local
characteristics. With the teaching of a team of music
professionals,
local teachers and volunteers of Air China participated in the
research of program and the teaching process, with an aim to
developing local music teachers at village-level. The teenage choir
of Jiangkou Village was formed and nine music lessons were
completed throughout the year. It is hoped that with the launch of
this project, the aesthetic level of children can be raised,
thereby providing them with a channel to express their feelings and
to develop positive attitudes and facilitate all-rounded and
healthy development.
Number of cadres trained for Party leadership: 365
skilled personnel trained: 763
Number of supportive education organized: over 20 sessions
Number of hours of supportive education provided by volunteers:
Over 1,300 hours in total
Epidemic Prevention: Go Where There is Epidemic, Fight it Till
it Perishes
Since the outbreak of COVID-19 epidemic, Air China has been
determined to implement the important instructions of General
Secretary Xi Jinping and the decisions and plans of the Central
Committee and the State Council regarding the success in the fight
against the epidemic. Adhering to the principle of "Epidemic is the
command, to fight is our responsibility", Air China has been
determined to fulfill its responsibility and mission as an aviation
company carrying the national flag and a key stated-owned
enterprise in a highly responsible approach towards people, with a
view to building up a strong fortress against the epidemic backed
by strengthened leaders, all force, precise plans and practical
actions, thereby sparing no efforts in prevention and control of
the epidemic, rescue and transportation as well as production and
operation, leveraging the advantage of Party leadership to
facilitate Party organizations, Party members and cadres at all
levels to maintain the similar conditions at war and stringent
discipline. It is to stop the epidemic from spreading through
aviation channels to the largest extent and protect the lives,
safety and health of all people in order to maintain orderly
operation of the economy and the society, and contribute to winning
the battle against the epidemic.
Collaborate Efforts of Air and Ground Force to Achieve Timely
Fight against Epidemic
Time is a crucial factor for the fight. The earlier the epidemic
supplies and healthcare workers arrive, the more hopeful for us to
defeat the disease. Air China has devoted all its resources to
transport epidemic prevention supplies and healthcare workers in
order to be the best backup in this war against the epidemic.
Led by the Party Committee of Air China, all operation support
units along the business chain in all areas, including commerce,
cargo transportation, flight service, passenger service, ground
service, aviation security, engineering and branches, established
the mechanism of guaranteeing significant aviation transport
service within Air China to ensure due fulfilment of such mission
under the standard of "top priority with no bargaining" with all
human resources and close coordination.
As of 23 March 2020, air charter service of 65 flights in total
for emergency relief and transportation was arranged with 6,596
epidemic fight personnel and 454 tonnes of epidemic prevention
supplies transported, while 2,344 normal flights and freighters
were arranged to transport 3,030 tonnes of epidemic prevention
supplies, putting the mission and responsibility of serving the
country with integrity of an aviation company carrying the national
flag into practice.
Flight arranged to take our Hubei compatriots stranded in Japan
back
According to the mutual plan of the Ministry of Foreign Affairs
and the Civil Aviation Administration, On 5 February, Air China
sent an A330-300 passenger aircraft to perform the air charter
service of CA081, which flew directly to Wuhan from Osaka, Japan to
take 223 Hubei visitors stranded there back. Meanwhile, over 200
items of epidemic prevention supplies of nearly 2.5 tonnes donated
by all sectors of Japan, Chinese and overseas Chinese were
transported there simultaneously.
Eight air charter services for emergency relief in three
days
At 20:47 on 27 January 2020 (the Third Day of the Lunar New
Year), flight CA043 of Air China carrying 150 medical personnel and
1,476 items of medical supplies totaling over 13 tonnes took off
successfully from Beijing Capital International Airport to Wuhan.
This was the eighth air charter service for emergency relief in
three days.
Safeguarding the Air Front for Prevention and Control of the
Epidemic
By fulfilling its responsibility of joint prevention and control
and strengthening the coordination, Air China spared no efforts in
safeguarding this crucial check-point of prevention and control to
stop the spread of the epidemic by formulating a scientific
proposal to ensure flight operation regarding such prevention and
control.
Preparing the Best Safety Net
To effectively stop the epidemic from spreading through aviation
channel, Air China adopted multiple stringent measures regarding
prevention and control of the epidemic for every flight, every
process and every passenger to protect safety of aviation channel
in all efforts.
On 3 February 2020, Air China donated RMB10 million to Wuhan
City for prevention and control of the epidemic.
Dining guarantee and separate seats were provided to
travellers.
Stringent disinfection, temperature checking for passengers and
separate queuing arrangement were implemented.
Data screening and phone communication were adopted and
passengers who were not suitable for travelling were persuaded to
cancel their schedule.
Passengers screening were performed at the boarding gate.
The cancellation and rescheduling service and seat coordination
were arranged for passengers changing their travelling plans, while
the service of planning new schedules were provided for transit
passengers.
Anti-epidemic packs were provided for special flights,
containing N95 masks, hand sanitizers, infrared thermometer,
goggles, protective clothing and other anti-epidemic supplies.
The "Convoy" for Rescue With Dedication and Diligence
Taking up the mission of a central state-owned enterprise, Air
China arranged crews, flights and all production resources to
fulfill the mission of emergency rescue and transportation.
Priority was given to transporting epidemic prevention supplies and
a designated check-in counter was set up for donated supplies with
free transportation service provided and cargo space reserved in
advance in the system. Strict measures were implemented for customs
clearance, cargo transfer, coordination of the cargo space of
bellyhold and reasonable integration of supplies, with a view to
achieving more efficient transportation of epidemic prevention
supplies back to China under the prerequisite of safety.
It is Air China to be depended upon at crucial moments
After the outbreak of the epidemic, Chinese Embassy in Belarus
organized Chinese enterprises and chambers of commerce to
immediately procure a large amount of medical masks, protective
clothing, gloves and other anti-epidemic supplies for transporting
to Hubei. To achieve fast transportation of supplies to the
frontline, the operation unit of Air China in Minsk initiated an
emergency transportation plan, under which personnel of chambers of
commerce bought the air tickets to fly back to China while
anti-epidemic supplies were transported as checked baggage for
free. To ensure that the supplies are shipped out at one time, the
operation unit in Minsk arranged the cargo space with the
centralised guidance of the European Head Office and cooperation
with the operation unit in Budapest. Integration of supplies were
also adopted to maximize the usage of cargo space. On 4 February,
236 items at 1,300 kilogrammes of supplies arrived in China
safely.
"It is Air China to be depended upon at crucial moments."
--said overseas Chinese
668 medical personnel and 28 tonnes of supplies were transported
to Wuhan
On 7 February, Air China arranged air charter service of two
flights, CA041 and CA045, to carry 668 medical personnel and 28
tonnes of epidemic supplies to Wuhan. The largest number of medical
personnel was transported in this single air charter service during
the process of epidemic fight. During the flight, the captain made
an announcement which warmed the hearts of all medical
personnel.
Strengthening Coordination to Ensure both Epidemic Fight and
Facilitation of Production
By strengthening, coordinating and responding in a prudent
manner, Air China has closely integrated prevention and control of
the epidemic, protection for rescue transportation and the
efficiency of safety service by implementing various measures
simultaneously, with a view to maintaining stable and normal
operation, thereby promoting normal operation of the social and
economic systems.
Implementing Active Measures to Avoid Disruption of Important
Routes
With distinctive objective and direction on politics, Air China
made active plans and actions by making suggestions and strategies
considering the overall situation. Despite the huge burden of
operation, Air China spared no efforts in avoiding disruption of
important routes, including the ones under the Belt and Road
Initiative, China-US routes and China-Europe routes.
Sparing no efforts in prevention and control to protect the
capital
As a central state-owned enterprise of the transportation
industry based in Beijing, Air China is at a key position of the
prevention and control network against the pandemic of the capital.
Adhering to the responsibility principle of public prevention and
control in joint efforts, Air China is determined to safeguard the
first line of defence in terms of aviation channel of the capital
by preventing imported cases and avoiding internal spread.
Implementing various measures to support resumption of work
Leveraging its role as a leading enterprise in the air
transportation industry, Air China has put the requirements of
"resuming work, supplying raw materials and transporting products
for delivery" into practice, in order to resume the overall social
and economic operation. For passenger transportation, Air China
made use of the route network to ensure smooth passenger flow
leveraging the advantage of Beijing being the international
aviation hub and Chengdu being the regional aviation hub, thereby
facilitating orderly resumption of work and production as well as
reform and development. For cargo transportation, the resumption
and addition of various international routes have met the needs of
cargo transportation during the pandemic, safeguarding the normal
operation of the global supply chain and the sound development of
trading.
1 Safety: Stick to and Build on the Foundation for Development
"Safety first" is the foundation on which an air transportation
enterprise is established. Air China improved its political status
and deepened the establishment of systems in strict compliance with
the relevant national laws and regulations, with an aim to
protecting the safety of passengers, staff and flights by
consolidating its foundation of safety management, improving the
ability in safety management and control, and promoting the
establishment of a culture of safety, thereby ensuring safe
operation and stable improvement of quality of the Company.
Supporting the 2030 Sustainable Development Goals of the United
Nations
1.1 Consolidating Safety Management
Adhering to the concept of safe development, Air China has
adopted a zero-tolerance approach to hidden safety hazards and
strictly implemented the accountability system for safety
production, with a view to promoting the establishment of safety
management system that is data-oriented and risk-oriented with
performance being the standard of assessment to improve the ability
in risk management and control and strengthen the emergency
response system, thereby laying a solid foundation for safe
development.
1.1.1 Strengthening risk prevention and control
To optimize the risk prevention and control mechanism regarding
safety, Air China implemented the safety quality assessment system
based on quantifying risk analysis. Such system regularly assesses
and alerts the Company to key risks and sources of material risk,
facilitating the Company to adopt timely management and control
measures and to further reducing the overall risks. A three-level
risk management and control system was adopted and piloted for
flight system, establishing a new management and control system for
sources of risk.
Measures for strengthening management of safety risks
Establishing an assessment system of safety quality based on
quantification analysis
The assessment system of safety quality based on quantifying
risk analysis was optimized. On the basis of the Flight Control
Risk Index and the Fleet Technical Risk Index with the application
of digital risk assessment system, an assessment system of safety
quality consisting of 215assessment standards for flight operation
risks was established, which were recognized and used as reference
by our peers widely.
Implementing a management and control mechanism of key risks
With reference to the analysis of domestic and international
safety data, regular quantification analysis and alert were
conducted on 12 key risks and the related 66 sources of material
risk which would directly affect safe operation. Active
rectification was adopted by all units and thus the overall
value-at-risk reduced.
Conducting organizational management of risk management and
control
A risk management and control proposal was formulated based on
five aspects including team management and 23 key factors including
professional training. In 2019, 367 times/issues were analyzed and
assessed under the organizational management of risks.
Contributing every effort in promoting risk management at the
grass-root level
A three-level risk management and control mechanism of "Air
China - production units - primary departments" was formed. In
2019, the three-level data base of risk sources for flight system
was developed, while the data of risk sources for aviation
engineering and operation and control system were streamlined.
1.1.2 Enhancing emergency response
To continuously optimizing the management of emergency response,
Air China promoted the development of an emergency response
mechanism, upgraded the management system of emergency response,
continued to revise and optimize the emergency plans and
checklists, strengthened team building of personnel responsible for
emergency response and enhanced emergency response capabilities.
Various measures were implemented to improve emergency response.
For example, the process of handling emergencies was optimized, for
which transparency was enhanced to demonstrate the role of
information monitoring. Besides, diversified emergency training
drills were conducted while emergency plans were improved.
A drill practice of forced landing carried out by Zhejiang
Branch
On 3 December, the Zhejiang Branch of Air China participated in
the 2019 emergency rescue drill held at Hangzhou Xiaoshan
International Airport. A total of 71 people from the Zhejiang
Branch participated in this drill, under which crew members
practiced forced landing successfully upon discovering malfunction
of the aircraft. The aviation emergency rescue capability of staff
was effectively enhanced through the activity.
1.2 Guaranteeing Safe Operation
"Establishing the concept of safe development to ensure
continuous safety" has been set as the first goal of the "five big
issues for the next five years". The development goals regarding
the four safe operation systems, i.e. safety management, flight
training, maintenance and operation management, capability
enhancement plans and specific measures were developed. The "30
measures aimed at the continuous safety development" would be the
key task of all units, which was to take practical actions to
deepen the establishment of a safe operation system and consolidate
the foundation of safety on an ongoing basis. In 2019, a safe
flight of 2.285 million hours was achieved.
1.2.1 Improving operation management
Adhering to the idea of unified platform, information sharing
and supporting system, Air China built an operation monitoring
platform comprising four dimensions, i.e. operation monitoring,
operation analysis, handling of special occasions and communication
platform, with multiple perspectives to perform effective
monitoring of crews, aircrafts and flight information, in order to
achieve adjustment for people, fleet and environment in advance and
scientific operation management, thereby improving the level of
safe operation in full swing.
Operation monitoring
Based on data integration and a centralized platform, systematic
monitoring was implemented towards operation, aircrafts, flights,
safety, service and other key aspects.
Handling of special occasions
Systematic and visible process of handling special occasions was
achieved based on a centralised platform and the cooperation
mechanism, with a view to enhancing the efficiency. It mainly
covered the functions of information gathering and announcement,
process of handling special occasions, etc.
Optimization of people, fleet and environment
Crews, aircrafts and flight information were monitored through
the operation monitoring platform with adjustment for people, fleet
and environment in advance to guarantee normal flight rate.
Operation analysis
Systematic and automatic analysis of flight operation were
achieved to improve the ability and efficiency of handling special
occasions. It mainly covered functions such as meteorological
analysis, notice analysis and route planning.
Communication platform
Various communication means such as internal VHF and satellite
phone were developed to achieve integrated communication,
multi-party online meeting, and real-time transmission and sharing
of multimedia information.
1.2.2 Optimizing the training system
Stringent flight training is an important approach applied by
Air China to improve flight control technique. The flight training
system was fully optimized by standardizing the management of
flying techniques, exercising caution over quality of flight
training and technical standards and adopting a new flight quality
monitoring system, with a view to enhancing the relevance of
training so as to ensure safe operation.
Standardizing the management of flying techniques
The new flight standard operating procedure manuals (SOP) of
various aircraft models were adopted to unify flight operating
procedures and flight control standards of our fleet. The Working
Manual of Tutors, the Working Manual of Flight Inspector and the
Outline for Training of Pilots were revised and optimized to
enhance the standardization of the management of flying
techniques.
Exercising caution over quality of flight training and technical
standards
17,500 people received training on various theories of flight,
while 990 people were assessed for different flying techniques. 58
regular/ random inspection were conducted on routes and flight
simulators.
Adopting a new flight quality monitoring system
The flight quality monitoring system was adopted and the new
monitoring standards were implemented, which greatly enhanced the
handling efficiency and timeliness of monitoring with timely risk
alert provided to all fleets. All flight units were able to conduct
indepth analysis and discussions on technological problems and
targeted training was organized.
For flight training, Air China formulated training plans against
safety risk nodes and unsafe incidents identified with reference to
flight safety data. To cope with hidden aviation safety hazards,
Air China strengthened the guidance, and conducted specific
teaching seminars and training and joint drill on flight and
passenger safety. Meanwhile, Air China revised the agreement for
developing cadet pilots, which clearly defined the responsibilities
and obligations, including safety. The Emergency Management Scheme
for Training in Aviation Academy was formulated to stipulate the
application scope and basic principles of emergency plans, with a
view to enhancing the safety awareness and emergency response
capability of cadets.
1.3 Speeding up model updates
Air China replaced old aircrafts timely and invested in new
types of equipment. In respect of improving safety margins, Air
China would ensure flight safety and reliability while increasing
capacity, with a view to further optimizing the overall layout of
the route network, thereby enhancing its market competitiveness to
meet diversified needs of travellers.
1.4 Improving maintenance management
Air China improved maintenance management by continuously
consolidating the foundation of information technology to
facilitate business integration. By stepping efforts in the
research of new models and the development of maintenance ability,
Air China, focusing on the system review at all levels, enhanced
maintenance quality control and further developed the maintenance
system and technology application to enhance flight safety
capabilities. In 2019, Ameco ranked sixth among the top ten
suppliers of airframe maintenance and repair.
Consolidating the foundation of information technology
With the development of a centralised system platform,
information silos would be broken down to facilitate business
integration. The system integration of SAP HANA would be
facilitated to meet all business needs, while projects such as
training and authorization system, integration of engineering
system and performance management would be commenced to build a
solid foundation of information technology for the management of
all businesses.
Integrating the maintenance quality management system
Quality management manuals would be unified to establish a
standardized process structure, which would be
production-and-operation-oriented, so as to continuously optimize
the standardized processes.
Strengthening the development of new aircraft maintenance
capabilities
A technology research model for new aircraft models was
developed to identify the technological problems and risks of
aircraft fleet and formulate the corresponding management and
control measures for maintenance engineering. For new models such
as A320Neo and A350, the authorization of terminals, development of
maintenance capabilities, staff training and other work
were completed.
1.5 Promoting the Safety Culture
Air China continued to strengthen the commitment on its
responsibilities. In respect of internal strategies, it focused on
safety education and training, inspection and supervision, and
organized exchange sessions for safety culture. In respect of
external strategies, it took stepping up efforts in promoting
aviation safety as the principal means of promoting safety culture.
It strengthened internal and external coordination by enhancing the
concept of safety responsibility of staff of all levels and helping
travellers raise their safety awareness when travelling, thereby
protecting a safe aviation environment in concerted efforts.
1.5.1 Valuing safety training
Air China conducted various forms of safety training and safety
promotion campaigns while encouraging more experience sharing and
interflow to further elevate the mastery of safety management
methods of safety management personnel, with a view to achieving
more professional and regulated safety work, thereby laying a sound
foundation for safe production and operation.
In 2019
Total training hours of employees 210,701 hours
Number of participants in training 110,206 person-time
Performance of pilot training
Number of participants in safety training 50,170 person-time
Number of participants in hazardous goods retraining 4,965
person-time
Number of participants in flight simulator re-training 13,652
person-time
Number of participants in emergency re-training 7,126
person-time
1.5.2 Enhancing safety promotion
Air China incorporated safety promotion into its daily work.
Leveraging the opportunity of safe production month and the "Health
Cup Competition", consultation on safety was widely conducted and
news were released through channels such as internal publications
and Aviation Resource Net topromote aviation safety culture to the
public.
2 Service: A Heartwarming Journey
Excellent services and reputation are the responsibility and the
goal of dedication of Air China towards its passengers. Staying
true to the Party's founding mission, Air China consolidated the
foundation of management, optimized service processes and
continuously improved service level, striving to provide travellers
with comfortable and convenient travelling experience.
Supporting the 2030 Sustainable Development Goals of the United
Nations
2.1 Improving Service Management
In 2019, focusing on the goal of building a "world-class air
transport enterprise", Air China implemented refined measures, such
as raising the standards of service systems, improving the quality
of hardware regarding service provision, upgrading soft services
and products and developing professional service teams. Through
such measures, Air China fulfilled its responsibility and actively
responded to the expectations of the society regarding service
provision, so as to improve travellers' experience and focus on
enhancing service quality.
2.1.1 Improving service management system
The Company continued to revise the service management system
and promoted the building of a quality management system. In 2019,
Air China issued the Manual on Service Standard of All Processes
and the Service Guide of Passenger Service, which stated 106
standards to improve the service capability of all processes.
Besides, the Company kept improving the service information of all
processes and promoted the signing of the Agreement on Commission
Service of In-flight Network Platform. As of the end of 2019, a
total of 90 aircrafts among the aircraft fleet of Air China provide
in-flight network service for passengers, including ten A350
aircraft with air-ground interconnection function and 80 aircrafts
with in-flight Wi-Fi.
Keeping abreast of global standards
-- Benchmarking ourselves against the Star Alliance to become more international
-- Enhancing the core competitiveness of the "three principal products"
-- Improving the cleaning condition inside and outside of the aircraft
Implementing full-process governance
-- Promoting the establishment of a quality management system
-- Improving the management of standards for products and services
-- Opening up the information flow for the whole process of service
Defining development goals
-- Providing "world-class" service
Improve the travelling experience in an all-round way
-- Integrating catering services
-- Creating in-flight cultural entertainment scenarios
-- Creating an amicable service brand
-- Enhancing the forecast capability of flight monitoring
Adhering to reform and innovation
-- Promoting convenient travel
-- Providing luggage tracking service for the whole process
-- Improving the operational quality of the hub network
2.1.2 Improving service for special groups
In 2019, Air China improved the service for special passengers
regarding their needs for wheelchairs. In response to the recent
trend of increasing unexpected situations, such as sudden illness
of passengers while on board, Air China facilitated the cooperation
with professional institutions to provide in-flight medical
support, with a view to arranging more professional and efficient
treatment when dealing with the sudden physical condition of
passengers, thus reducing the harm on passengers due to such
medical incidents.
2.1.3 Promoting innovation and development of services
Air China continued to create innovative services, striving to
improve passenger experience and establish good reputation for its
service.
Leveraging "intelligent airport" to strengthen hub
development
40 domestic self-service baggage check-in devices and facial
recognition-based selfboarding devices were set up in Beijing
Capital International Airport, which created a self-service area
for domestic travelling, thereby realizing a service model of
"selfservice-oriented, manual assisted" in the Beijing hub. The
rate of self-service baggage check-in of domestic passengers
reached 30%. The "paperless" convenient travel service was promoted
in full swing by putting into service the QR code e-boarding pass
clearance service in 100 cities within China. Moreover, the first
international route adopting "paperless" travel services was
launched, i.e. the Beijing-Australia route. The rate of
self-service check-in reached 75%.
Enhancing the support of information system for the improvement
of service quality
The promotion of luggage reconfirmation system at 59 domestic
and overseas terminals, the message reporting of luggage handling
at 24 terminals and the message reporting to the Star Alliance
regarding source of luggage of all terminals were
completed.International luggage error rate was 4.24 pieces/
thousand people, while the domestic luggage error rate was 0.77
piece/ thousand people. The management system of flight dynamics
information announcement was launched to improve the notification
service of passenger information and voice navigation.
Improving the functions of e-commerce platform by integrating
the whole service chain of the APP
The products of the whole process of the APP were sorted out and
18 system upgrades were completed. Various new functions were
launched, such as "Air China's wallet and credit payment",
non-voluntary self-service flight ticket changing, domestic and
international group buying, air-rail and air-bus interline
operations, cross-platform ticket sales between Air China and
Shenzhen Airlines, and irregular flight services.
On 26 September, the official Douyin account of "Air China" was
launched. Short videos were uploaded to demonstrate the corporate
image through industry stories and specific characters to promote
Air China's brand through products and services.
Improving cabin service through precise identification of
passengers' needs
To further strengthen the protection over background information
and identify customers' needs in a fast and accurate manner, the
Company sorted out the data of passengers' image on the platform by
integrating such data of six domestic boutique routes and uploading
such data to pre-flight preparation module of cabin, in order to
maximise the support for in-flight service provided by frontline
staff. Meanwhile, in order to upgrade in-flight soft service, Air
China developed good relationship with passengers through
communication, and completed the establishment of a database
containing information of cultural characteristics of all
international (regional) airports. The brief introduction of these
cultural characteristics of 45 international (regional) routes in
total was issued, which enriched the knowledge of frontline staff,
which has helped improving the cabin service.
2.2 Improving Service Experience
Air China strived to ensure flight punctuality by various means
and set up several feedback channels for passengers, with a view to
collecting passengers' opinions, thereby meeting their needs and
protecting their legitimate rights and interests.
2.2.1 Guaranteeing the punctuality of flights
Guarantee for punctuality of flights is the key to enhance
passengers' satisfaction. To further enhance flight punctuality and
guarantee the normal operation of flights, Air China continued to
reinforce its management by adopting various measures. In 2019, the
flight punctuality rate of Air China reached 81.83%, representing a
year-on-year increase of 1.47 percentage points.
Measures to improve flight punctuality
Enhancing the forecast capability of flight monitoring and
enhancing monitoring and alert for irregular flights
Improving the function for displaying realtime condition of
ground operation and the function of flight information statistical
system
Enhancing the functions of ground production command system of
Air China and initiating the functional testing of airground
interconnection
2.2.2 Protecting rights and interests of passengers
Air China has always attached great importance to passengers'
satisfaction and sense of acquisition. To protect rights and
interests of passengers, Air China revised the Management Procedure
of Complaint of Air China to require that substantive reply would
be given to passengers within a specified timeframe, with reference
to relevant requirements such as the Management Measures Regarding
Complaints from Consumers of Public Air Transport of the Civil
Aviation Administration. Air China established a sound mechanism of
"on-site emergency services" to ensure providing timely resolutions
to passengers' problems.
Complaint handling
In 2019, 12,373 complaints were received from passengers and the
handling rate was 100%.
Customer satisfaction
In 2019, the overall service satisfaction of passengers reached
81.4 points and the overall satisfaction of premium passengers
reached 82 points.
Privacy Protection
Air China ensures personal information security of passengers
and strictly controls the use of personal information of
passengers. The Privacy Protection Policy has been published on the
official website and mobile APP for passengers who are interested
to learn more about the details. On the other hand, information
encryption technology has been applied to the transmission of
personal information so as to prevent leakage of personal
information.
Warm help under cold weather
On 14 February, the flight CA1846 of Air China departed from
Hefei to Beijing. Around 45 minutes before landing, the passenger
at seat 29K was found ill. The crew immediately initiated the
emergency rescue plan and first aid procedures while calling for
doctor's help through in-flight announcement. The passenger
gradually resumed breathing after receiving emergency aid and was
out of danger. The earnest and responsible act of the crew
demonstrated the responsibility and commitment of Air China's
staff.
When there is our national flag, that's the way home
On 2 May, a Chinese couple in their 70s travelled to Rome, Italy
with friends and relatives. Unfortunately, they were robbed on the
second day upon arrival in Rome and lost all their passports,
properties and medicines. On 11 May, the elderly wanted to go back
home immediately after receiving their temporary travel documents.
However, the tickets they bought were discounted fares which could
not be rescheduled or cancelled. Staff of Air China rescheduled the
flight tickets for the elderly, arranged check-in procedures and
provided fast customs clearance according to the relevant standards
of service recovery of the Company. The elderly were sent on board
safely.
"We would like to thank the staff of Air China for providing
help when we were in difficulty. It was your efforts that make us
feel the warmth of our country, a big family."
--Mr. Yang and Ms. Fang
3 Economy: Becoming the World's Leading Enterprise
Through continuously optimizing the development strategies,
enhancing the development of hub network and promoting the
transformation of business models, Air China has always focused on
high quality growth to achieve better revenue quality, enhance
economic benefits and protect investor's interests, striving to
establish itself as a world-class aviation transportation
enterprise.
Supporting the 2030 Sustainable Development Goals of the United
Nations
3.1 Creating Economic Value Together
Air China has always embedded the concept of sustainable
development into its economic growth and insisted to thoroughly
implement the requirements of supply-side reform. We continued to
improve the level of resource allocation, closely monitor the
latest industrial developments and formulate pragmatic development
strategies to construct stable hub network and achieve harmonious
and efficient joint economic development, thereby creating shared
value.
3.1.1 Enhancing the layout returns of investors
The Company safeguarded the returns of investors by constantly
improving its operating capability. In 2019, the Company continued
to maintain a stable cash dividend distribution policy. The net
profit attributable to our equity shareholders amounted to RMB6.409
billion whereas total annual dividends amounted to RMB645
million.
3.1.2 Enhancing the layout development of hub network
In order to improve the route network planning for the 13th
Five-year Plan, Air China has updated its international long-haul
route layout; completed the route-division planning for the
operation of "one airport and two terminals" at the Capital
Airport; formulated the Beijing World-class Hub indicator system
and development goals for the next three to five years; and
responded to the national "Belt and Road" Initiative, with an aim
to expanding global route network while strengthening the complex
hub development in its principal base, Beijing.
The Company continued to expand the scale, breadth and depth of
the route network. As at the end of the Reporting Period, the
Company, Shenzhen Airlines (including Kunming Airlines), Air Macau,
Beijing Airlines, Dalian Airlines and Air China Inner Mongolia
operated a total of 770 passenger routes, including 137
international routes, 27 regional routes and 606 domestic routes.
The Company's passenger routes reached 43 countries and regions and
187 cities, including 65 international cities, 3 regions and 119
domestic cities. Through cooperation with members of Star Alliance,
the Company has further expanded its service coverage to 1,317
destinations in 195 countries and regions.
Air China has commenced operations at Daxing Airport
March 2019
Following the instructions of Civil Aviation Administration of
China (CAAC), Air China initiated the preparation work to commence
operations at Daxing Airport
13 May 2019
Air China successfully completed a maiden flight at Daxing
Airport
19 July 2019
Air China completed the first comprehensive drill at Daxing
Airport. From July to September, totally 7 comprehensive drills
were conducted
25 September 2019
Beijing Daxing Airport officially put into operation whereas Air
China completed the first flight to Chengdu, Sichuan
27 October 2019
Air China flight CA8187 flew from Daxing Airport to Chongqing,
successfully completed the first flight of the new flight season.
As of the end of 2019, Air China operated 11 routes in total at
Daxing Airport
3.2 Driving Joint Development with Partners
During its development, Air China attached importance to
communication and exchange with industry peers, fully safeguarded
the interests of shareholders and value chain partners and
constantly strengthened supply chain management, with an aim to
achieving mutual benefit, win-win cooperation and sustainable
development in a robust, quality, efficient and innovative
manner.
3.2.1 Friendly partnership
Air China is committed to integrating the concept of
sustainability into industry development in order to promote
harmonious, efficient and orderly development of the industry. We
implemented our exchange and cooperation with alliance partners,
promoting mutual benefits and learning from each other.
Air China becoming a collaborative partner of ITB China
In 2019, Air China entered into a cooperation agreement with ITB
China, a global leading international travel trade show, becoming
the official partner airline of ITB China. Launching friendly
cooperation and discussing on the latest development trend of
tourism, the parties have innovated products, enhanced services and
achieved joint development.
Air China's support contributing to the success of "Beijing
International Horticultural Exhibition"
In April 2017, Air China became the global partner of Beijing
International Horticultural Exhibition. By providing quality
service assurance, extensive marketing promotion and efficient
operation of Air China's exhibition hall, Air China made
contribution to the success of 2019 Beijing International
Horticultural Exhibition.
3.2.2 Strengthening supply chain management
In strict compliance with the Code of Conduct for Suppliers of
Air China Limited, Air China strove to look for and select
suppliers which can highly integrate social and environmental
standards into their commercial acts. The Company specified
standards and requirements for supplier admission, performance
appraisal and evaluation as well as supplier relations management
so as to implement the refined and differentiated management of
supply chain.
Supplier admission mechanism
In order to enhance the quality of resources under suppliers'
databases, Air China maintained the evaluation standards by
focusing on eight main dimensions such as the truthfulness and
validity of supplier information, suppliers' industry
qualifications and operating conditions. Moreover, we classified
the materials by category, updated and released the supplier
information database on a weekly basis to facilitate real-time
enquiry.
On 12 April 2019, Air China published the Management Regulations
for Procurement in accordance with the principles of openness,
fairness, honesty and integrity. Suppliers were required to fill in
the "Compliance Self-examination Questionnaire", comply with
applicable laws, regulations and standards, formulate effective
environmental management system as well as undertake to operate in
an environmental friendly manner.
Supplier performance appraisal and evaluation
Taking "quality, safety, customer satisfaction, costs, security
of supply and innovation" as the core dimensions, the Company
adopted an appraisal standard covering daily performance, annual
performance and procurement evaluation, and fully applied the
results of daily and annual performance appraisals of suppliers
into its procurement operation to implement systematic management.
Besides, the Company released annual reports on supplier
performance appraisal and lists of ranked suppliers, thereby urging
all units to carry out management based on the suppliers' rankings
and to conduct performance interviews and rectifications according
to the results of annual performance appraisals.
Supplier relations management
Air China always strives to establish long-term and stable
strategic partnership with suppliers of important strategic
materials which are highly qualified, financially strong and
reliable in terms of quality, so as to enhance its sourcing
capability of strategic materials and supply risk prevention and
control ability and ensure the safety, punctuality and economic
supply of strategic materials such as aircraft and jet fuel.
Meanwhile, by leveraging the reputable brand names of itself and
suppliers as well as industry resources, the Company facilitated
strong cooperation in fields such as supplies on aircraft, "Phoenix
Miles" E-shop, ticketing and travelling to form close, long-term
and harmonious partner relations.
As of 2019 (excluding maintenance suppliers)
Number of procurement projects completed through public tender
67
Number of procurement project announcements published on the
Company's official website 2,221
Total number of suppliers; 3,392
Number of domestic suppliers:3,287
Number of international and regional suppliers:105
4 Environment: Building Beautiful Home Together
Air China adheres to its principle of green, low-carbon,
circular and sustainable development. Through establishing sound
energy conservation and environmental protection management systems
as well as creating a green, low-carbon and circular operational
model, the Company has made solid progress in the critical battles
such as the pollution prevention and treatment and the Blue Sky
Protection Campaign, with an aim to exploring a new and high
quality development path that focuses on ecology first and green
development.
Supporting the UN 2030 Sustainable Development Goals
4.1 Establishing Energy Conservation and Environmental
Protection Management Systems
Air China implements the national policies on energy
conservation and environmental protection, and abides by the
requirements under the environmental laws and regulations. The
Company has implemented the key missions of CNAHC Group's
Three-Year Action Plan to Win the Blue Sky Protection Campaign,
established environmental management organizations and systems and
set up leadership teams and working offices for protecting
ecological environment across the Company. With the introduction of
the Company's Management Measures on Energy Conservation and
Emission Reduction and Ecological Environmental Protection as well
as the Implementation Rules for Energy Saving, Environmental
Protection, Education and Training, the primary responsibility,
work requirements and reward and punishment system have been
specified, which is conducive to carry out relevant work. Moreover,
the Company linked energy conservation and ecological environmental
protection with performance-based contracts, and launched its first
round of special inspection on energy conservation and
environmental protection, thereby facilitating energysavingand
environmental protection works. In 2019, the Company won praise in
SASAC's special surveys and researches of ecological environmental
protection as well as CAAC's special inspection of the Blue Sky
Protection Campaign.
By carrying out inspections on energy conservation and
environmental protection,the Company has provided strong support to
win the Blue Sky Protection Campaign
In September 2019, Air China carried out its first round of
special inspection on internal energy conservation and
environmental protection to assess and inspect the energy
conservation, emission reduction and pollution prevention work
performed by its subsidiaries and key departments. The first round
of special inspection made crucial contributions so that the
subordinate units "remobilized and reminded their staff to conduct
new investigations and reposition themselves" for stepping up
efforts in pollution prevention, thereby providing strong support
for the Company to win the Blue Sky Protection Campaign.
Being distinguished as the first batch of exemplary companies in
the first round of special
inspection of the CAAC for winning the battle for a blue sky
In June 2019, the CAAC launched its first round of special
inspection for winning the Blue Sky Protection Campaign. With an
aim to facilitating the progress of the battle and a focus on
speeding up the "diesel-to-electric" (replacement of diesel vehicle
by electric vehicle) measure for ground vehicles and promoting the
replacement of auxiliary power unit on aircraft with the use of
ground equipment, the CAAC inspected the major domestic airports
and bases of airlines. In this round of inspection, Air China
(Beijing headquarters) was distinguished as the first batch of
exemplary companies and its three IT system projects were selected
as the first batch of highlighted projects.
Being awarded the Excellence Prize of the 10th China Environment
Award (Enterprise Environmental Protection)
On 14 November, the 10th China Environment Award Presentation
Ceremony themed "Ecosystems Flourish and Civilization Flourishes"
was held at the Great Hall of the People. Air China won the
Excellence Prize of the China Environment Award (Enterprise
Environmental Protection), becoming the first aviation company that
received this highest social award of China in environmental
protection field. Over the years, Air China has adhered to the
concept of ecological civilization, complied with the environmental
laws and regulations and fulfilled its corporate environmental
responsibilities through multiple approaches, receiving wide
recognition from stakeholders.
4.2 Creating a Green Operational Model
As an aviation company, the emissions of Air China mainly
include air emissions and ground emissions. Air emissions mainly
refer to the carbon dioxide generated from aviation fuel
consumption whereas ground emissions include wastewater, waste
gases, hazardous and non-hazardous wastes generated during ground
operations. Air China has proactively managed, identified, and
prevented pollutants generated during operations in order to
conduct compliant waste treatment and fulfill environmental
protection obligations.
2019 Carbon dioxide emissions 23.248 million tonnes
4.2.1 Optimizing fleet structure
Through the continuous introduction of high-efficiency models,
Air China phased out old-aged aircraft and built a young and
technologically advanced fleet to further improve fuel
efficiency.
4.2.2 Implementing fuel conservation measures
Since Air China initiated the fuel conservation management,
operating in a fuel conservation way has become a key integral part
of Air China's daily operation management. By adopting a series of
measures such as continuously promoting and improving flight
take-off control, optimizing flying hours, pushing forward aircraft
weight reduction and aircraft performance monitoring and
management, computer-aided fuel management, flight route
optimization and replacement of the APUs with ground power
equipment, the Company has effectively reduced fuel consumption and
controlled fuel costs.
Actively advancing the use of ground power equipment in place of
aircraft's APUs
By promoting using 400Hz static power supply and ground
air-conditioner equipment to supply power to aircraft parking at
corridor bridges, Air China continued to advance the special work
of using ground power equipment in place of aircraft's APUs to
reduce fuel consumption and ground emissions during aircraft
transits, which has achieved significant results for energy
conservation and environmental protection. To date, Air China has
applied the Aerobridge GPU power supply mode in 46 domestic
terminals, including Beijing, Shanghai, Guangzhou, Shenzhen and
Chengdu.
4.3 Increasing Investment in Green Support
Air China continued to strengthen its control and risk
management of pollutants from the ground, implement the pollution
prevention and control work regarding ecological environmental
protection and enhance energy management efficiency, with an aim to
minimizing the impact of our productions and operations on the
environment during the operation of ground support vehicles and
aircraft maintenance.
2019
Total energy consumption10.788 million TCE
Power consumption195,539.2 MWh
Aviation fuel consumption7.289 million tonnes
Other energy consumption4.8 TCE
4.3.1 Optimizing energy structure
By expediting the special work of "Application of New Energy
Vehicles" for ground support vehicles, the Company has optimized
the energy structure and reduced ground emissions and pollutions.
As of the end of the year, Air China had 231 new energy vehicles.
To support the protection of new energy vehicles, we invested
RMB8.267 million to construct the 380 centralized
charging stations and install 26 charging piles, which can
charge eight special vehicles, three large shuttle buses and 19
general vehicles at the same time. This charging station is
currently in use.
Implementing the "Application of New Energy Vehicles" to
effectively reduce the impact of our production and operation on
the environment
Air China has actively communicated with the airports where its
operations are located and participated in the joint working group
of such airports to jointly promote the implementation of the
missions of "Application of New Energy Vehicles". In 2019, Air
China invested RMB148 million to introduce new energy vehicles and
equipment, basically covering all types of vehicles. Meanwhile, Air
China implemented the elimination and upgrade work of existing
diesel vehicles and already invested RMB467 million for vehicle
upgrade, charging infrastructure construction and diesel engine
tail gas treatment and modifications.
4.3.2 Management of waste materials
In the course of aircraft maintenance, Air China mainly
generates waste materials including waste oil, mineral oil and
chemicals produced during the painting process. These wastes are
disposed of by the designated organizations in accordance with the
relevant provisions on hazardous waste emissions. Air China has
established a hazardous waste management system and adopted
advanced equipment, technologies and processes to reduce hazardous
wastes produced and used during production and operation.
Establishing the Phoenix Cultural Workshop to recycle retired
aircraft
On 9 May, as promoted by Air China, the Phoenix Cultural
Workshop jointly promoted by Ameco and CNAMC was officially formed.
In the airline-themed cultural workshop, participants recycled and
utilized scrapped aircraft materials such as aircraft skins, engine
blades, chairs and components to design and produce green and
environmental cultural products featuring air transport and
relating to aviation culture, thereby promoting the environmental
protection charitable activities of Air China.
4.3.3 Water resources management
In the course of aircraft maintenance, Air China mainly
generates waste materials including waste oil, mineral oil and
chemicals produced during the painting process. These wastes are
disposed of by the designated organizations in accordance with the
relevant provisions on hazardous waste emissions. Air China has
established a hazardous waste management system and adopted
advanced equipment, technologies and processes to reduce hazardous
wastes produced and used during production and operation. Air China
pays attention to water resources saving and protection. By
constructing a number of wastewater treatment facilities, taking a
series of effective measures such as online monitoring to
strengthen water resources conservation and water pollution
control, closely cooperating with third-party testing agencies,
improving the ability of water pollution management and control
as
well as water-saving technology, accelerating the development of
reusable water projects and ensuring up-to-standard discharge of
wastewater, the Company has managed to save water resources. In
2019, the wastewater treatment stations of Air China processed
576,000 tonnes of wastewater.
4.4 Coping with Climate Changes
Air China carried out management on carbon emission and carbon
assets, improved its corporate carbon trading managementsystem and
process, established a carbon emission data monitoring and
management system, and strengthened the capacity building in
response to the global aviation emission reduction mechanisms.
Meanwhile, under the centralized leadership of the Civil Aviation
Administration of China, the Company also participated in the
design of domestic and international carbon emission reduction
mechanisms in order to play our leading role in the industry and
fulfill our corporate responsibilities.
Participation in the policy research regarding international
carbon emission
Under the centralized leadership of the CAAC, Air China
participated in the working group on Carbon Offsetting and
Reduction Scheme for International Aviation (CORSIA) of the
International Civil Aviation Organization (ICAO) and joined the
Sustainability and Environment Advisory Council (SEAC) of the
International Air Transport Association (IATA), thereby
participating in the policy research of topics regarding the
sustainable development of aviation industry, making its voice
heard broadly and protecting the interests of domestic aviation
companies.
Domestic and international carbon emission trading
Air China has always paid close attention to and extensively
participated in the preliminary work of the domestic and
international carbon market and has given full play to its role of
giving advice and assistance as the leading airline in the
formulation of industry rules and engaged in the carbon
trading market, making positive contributions to the design of
China's future civil aviation carbon
trading mechanisms and responding to the international aviation
carbon emission reduction.
Centralized management of carbon assets
Air China has set up a preliminary management model for carbon
assets. In 2019, the Company completed upgrading its carbon
emission monitoring and analysis system. The new system
can satisfy monitoring, reporting, verification and other work
requirements set out in domestic and international standards of
carbon emission and carbon trading, and covers carbon emission
data of all aircraft of Air China, Dalian Airlines, Air China
Inner Mongolia and Beijing Airlines, providing a powerful system
for the centralized and informatization management of carbon
assets.
4.5 Promoting Environmental Protection
Air China supports the country's environmental protection
industry by embedding green and low-carbon concepts into major
national projects such as the International Horticultural
Exhibition and the Winter Olympic Games. Meanwhile, the Company
advocates employees and passengers to honor the obligation of
protecting the ecological environment; to practice the Eco-
Environmental Code of Conduct for Citizens to live and work in a
duly thrifty, green and low-carbon manner; and to voluntarily
become a promoter, practitioner and demonstrator of ecological
environment protection, thereby building a beautiful home with blue
sky, green land and clean water together.
Organizing an environmental protection and public welfare flight
event on "World Environment Day"
On 5 June, working together with China Environmental Protection
Foundation, Air China organized an environmental protection and
public welfare flight event themed "Blue Sky Protection, I am an
actor" on "World Environment Day" at seven routes operated by
itself. For the event, Air China designed environmental protection
related interactive sessions for passengers such as "looking for
environmentalists", "award-winning Q&A" and "soliciting
environmental messages", thereby delivering the development concept
of "Green operation and sustainable development" and promoting the
idea of "Saving energy and reducing consumption to create
low-carbon living" to passengers through various means.
5 Society : Building a Better Life Together
Air China pays attention to staff development and rights
protection, cares for employees' life, participates in community
building and practices social welfare with its original aspiration,
with an aim to facilitating the mutual development of employees,
communities and the Company.
Supporting the UN 2030 Sustainable Development Goals
5.1 Being Committed to Staff Development
Air China has always adhered to the people-oriented principle by
fully safeguarding the legitimate rights and interests of
employees, improving our talent management mechanisms and training
systems, providing vast and diverse channels and platforms for
employees' development and promotion and putting emphasis on
employees' life and health to create a harmonious, inclusive and
diversified working environment for th em.
5.1.1 Protecting fundamental rights and interests
Air China strictly abides by the Labor Contract Law of the
People's Republic of China and other applicable laws and
regulations. To enhance human resources management, the Company has
developed a market-oriented employment system, with contract
management as the core and position management as the foundation.
The Company upholds an open and fair talent diversity
strategy, and advocates fair and non-discriminatory employment
policies. We undertake that there shall be no discrimination on
gender, ethnicity, nationality, body condition, religion, political
stance, marital status or any other factors, insist on the
principle of same pay for the same job, and avoid child labor and
forced labor, striving to establish harmonious labor relationship
and protect
the legitimate rights of our employees under the law. During
2019, Air China's labour contract signing rate was 100% and we were
not involved in child labor or forced labor cases.
In order to build a harmonious and stable labor relationship and
promote the corporate development, Air China has formulated the
sixth version of Collective Contract, the second version of Special
Collective Contract for Protection of Female Workers' Rights and
Interests and the second version of Labor Safety and Health Special
Collective Contract. Through collective negotiation process and
extensive solicitation of opinions from employee representatives,
equal dialogue with employees was conducted. The Company convened
two employee representatives' general meetings to consider the
corporate major reforms and 14 material matters involving immediate
interests of employees. Also, we regularly reported the Company's
production and operation and encouraged employees to participate in
democratic management, with an aim to protecting and safeguarding
the legitimate rights and interests of employees.
5.1.2 Improving the vocational training system
The Company responses to the call of the government for
"building an educated, skilled, and innovative workforce" and
attaches great importance to the growth and development of every
employee. Adhering to the work concept of "training as a service",
the Company promotes the development of positional and vocational
skill system, enriches the relevant training and appraisal methods,
strives to provide everyone with training and learning
opportunities and platforms, and enables training and learning to
become an important support and strong guarantee for the career
development of our staff and officers.
Employee level
The Company carried out special training after considering the
attributes of the positions. Through the combination of online and
offline methods, we continuously improved the employees'
understanding of political theories and comprehensive qualities and
capabilities. In 2019, we organized training programs such as the
new employee training camp named "Phoenix Dance in the Sky",
training for party affairs workers and nurturing targets, training
for part-time instructors and qualification training for stowage
staff and marketing staff of our air transport business.
Managerial level
The Company organized education and training projects by
classification and grade for cadres including middle to high
management staff, outstanding young cadres and line managers.
Meanwhile, we further expanded the international training projects
such as the Rolls-Royce Singapore Training and Learning Program and
the exchange visits with United Airlines, and promoted online light
training, thereby continuously improving our education and training
library for cadres as well as nurturing and establishing a
high-quality and professional cadre team formed by loyal, clean and
responsible staff members.
Setting benchmarks and pushing forward team building
In 2019, Air China continued to strengthen team building and
training for team leaders. We organized the evaluation of the
demonstration teams and exchanges among outstanding team leaders to
allow them to share team building experience and results; selected
and commended 100 outstanding team leaders so as to give play to
the guiding and leading role of excellent groups. Moreover, we
organized the ninth session of training for the excellent team
leaders and the fourth session of training for the new team leaders
at Tsinghua University, where 249 grass-root team leaders
participated. This was the first time that the model workers and
craftsmen and technical experts of labor competitions joined the
training session.
Expanding career path
According to the sequence of the three major positions (i.e.
management, business and professional technical posts) and 12
subsequences thereof, Air China has established a staff promotion
channel and a horizontally- and vertically-integrated career
development path, offering various choices and paths for the growth
and development of employees. The Company regards skillbased
talents as a key integral part of its corporate development and
holds staff skill competitions to provide a stage for employees to
demonstrate and exchange their techniques and skills, thereby
further enhancing the technical expertise and vocational ability of
employees.
Acting as a pioneer of the era and promoting the spirits of
model workers
To celebrate the 70th anniversary of the founding of the
People's Republic of China and the "1 May" International Labor Day,
promote the spirits of model workers and craftsmen and create a
professional atmosphere of aspiring to honor and excellence, the
Company held a publicity campaign of model workers and craftsmen
themed "Acting as a pioneer of the era and backbone of Air China"
and granted a license to the innovation studio of model workers.
Through such activities, the Company encouraged and motivated its
employees to learn the spirit of perseverance of model workers and
craftsman, and to make contributions to developing the Company into
a world-class aviation transportation group with global
competitiveness.
5.1.3 Caring for employees' lives
Air China established and perfected the occupational health
management system and the employee health management mechanism,
prepared the Manual of Occupational Health and Safety Management
and organized the comprehensive publicity and training; formulated
the workplace occupational hazards examination plan and the
occupational health body-check plan for operators. Besides, the
Company has completed the examination work for all workplaces as
planned to ensure the workplaces meet the national safety standard
requirements; and completed the occupational health body-check for
of operators as planned to safeguard health of the employees.
Responding to employee's needs, Air China constantly strengthens
the services for its employees and continues to promote the
integration of human resources sharing service platform. With a
focus on the optimization and upgrade of internal service
resources, the Company taps the service potential, constantly
expands its business capacity and service coverage, and develops
related management systems and work standards under the sound and
new service model so as to achieve stable operation of the
integration of internal services. Meanwhile, the Company
continuously promotes the 'Happy -- Heart Program' for employees,
implements the nine practical issues to show its care for
employees, satisfies their demands for cultural and sport
activities, and improves the supporting mechanism for special
groups to make the employees in difficulty and female employees
feel our solicitude. Air China also actively carries out a variety
of cultural and sports activities so as to balance the work and
life of employees and enhance their sense of belonging, sense of
well-being and sense of achievement.
Employee service center
Continuing to deepen the shared service platform
More than 43,000 registered employees and 95.5% of satisfaction
rate
Safeguarding health and safety
Carrying out 80 sessions of training on mental health, 100
sessions of group counselling, 50 training sessions for new
employees, 9 sessions of "Exploring your psyche" and 12
Microlectures, covering 9,813 employees
Caring for employees
Registering 494 employee households in difficulty
Expressing sympathy and solicitude for 230 employees in
difficulty
Providing poverty alleviation fund of RMB746,000
Issuing the Air China employees' allowance of RMB1.21
million
Issuing the Air China female employees' allowance of RMB2.36
million
Organizing advanced female workers to visit and study at China
Academy of Forestry
Holding gathering activities for single employees
Colourful spare time
Organizing activities such as the 4(th) Basketball Champion Cup,
the 5th Staff Health Walk and chorus festival for celebrating the
70th anniversary of the founding of the People's Republic of
China.
5.2 Sincerely Giving Back to the Society
Air China actively fulfills responsibilities as a social citizen
and devotes to create a social environment featuring harmony,
beauty and friendliness. Air China has exerted advantages to su
pport special flight missions and promote cultural exchanges. At
the same time, based on the community development, we give
assistance to the disadvantaged groups and share value of resources
with the communities, thereby making contributions to the
harmonious development of local communities.
5.2.1 Safety transportation tasks
In various flight missions relating to special flights and major
natural disasters, Air China actively leverages the advantages of
its main business of aviation to serve national strategies and
promote Chinese culture, demonstrating the mission and
responsibility of the carrier carrying the national flag. In 2019,
Air China successfully safeguarded the provision of important
transportation services involved in a total of 17 major transport
events including the Spring Festival travel season, the National
People's Congress and the Chinese
Political Consultative Conference, Boao Forum for Asia Annual
Conference, the second Belt and Road Forum for International
Cooperation, International Horticultural Expo and Conference on
Dialogue of Asian Civilizations, the 7(th) Military World Games,
the 19th CPC Central Committee and the China International Import
Expo.
Air China's Hubei Branch successfully supported the provision of
transportation service for the Military World Games
From 18 to 27 October, the 7th Military World Games was
successfully held in Wuhan. During the event, Hubei Branch provided
136 inbound and outbound flights in total for the Military World
Games delegation, carrying 2,852 athlete representatives and 3,532
pieces of luggage (including 477 pieces of luggage containing guns
and bullets). With high morale and detailed organization, Air
China's Hubei Branch successfully supported the provision of
transportation service for the Military World Games.
Air China's Hubei Branch staff provided support for
transportation service for the Military World Games
5.2.2 Community involvement
Air China assumes the social responsibility to contribute to
community construction. With building a harmonious community as the
Company's mission, we fully leverage our professional advantages to
participate in community construction and promote crosscultural
communication.
Air China entering the campus to care for the growth and
development of youth
Our four marketing centers located in Beijing, Shanghai, Chengdu
and Guangzhou worked together to promote the activities themed "Air
China into the Campus" which had been only implemented in Beijing.
In addition to the universities in Beijing, Air China also
cooperated with universities such as South China University of
Technology, South China Normal University, Shanghai Jiao Tong
University and Sichuan University to carry out the activities. As
of the end of 2019, we have invited 12 universities (8,048 students
in total) to participate in the activities, aiming to strengthen
the school-enterprise cooperation and resource sharing, and jointly
assuming the responsibility of enhancing morality education.
Opening a "green channel" for new students to pass the warmth of
society
Air China opened a "green channel" for new students from remote
poverty-stricken areas by offering 90% off Air China tickets for
115 freshmen from ethnic minority regions of the eight cooperating
universities under the national special schemes for universities to
facilitate the air transportation between their homes and
schools.
Organizing a public welfare program to show our original
aspiration to public welfare
Air China collaborated with the Beijing Youth Radio to create a
campus program named "I Love My Country -- New Youth" by
co-launching 12 episodes with five renowned universities to
demonstrate the spirits of the youth of the new generation and show
Air China's original aspiration to public welfare. The program
received more than 3 million of online views, listening rate and
upvotes, and attracted more than 20,000 interactive comments.
Inviting university students to have a cultural tour in Air
China
Through the activities themed "Air China into the Campus", we
actively invited youth students to visit Air China and provided a
cultural tour of central state-owned enterprise to them. 40 youth
members of our "Phoenix Miles" program from seven cooperating
universities were invited to have a site visit at Air China to
learn about the development history of civil aviation and Air China
and have a close contact with simulators. The event provided a
cultural exchange and social practice platform for the youth
students.
Organizing a cultural promotion event themed "Humanistic Air
China into Inner Mongolia"
Air China organized a large-scale promotional activity themed
"Humanistic Air China into Inner Mongolia" at the Chinese Embassy
to Japan and launched a cultural promotion event themed "Humanistic
Air China into Inner Mongolia - Nomadic Civilization" in Taipei,
making contributions to the protection and promotion of the Chinese
culture and the intangible cultural heritages in poverty
alleviation areas.
5.2.3 Practicing social welfare with original aspiration
Advocating a harmonious social atmosphere and adhering to the
volunteer service concept of "dedication, friendship, mutual
assistance, and progress", Air China encourages employees to
participate in volunteer service and social welfare activities, and
strives to repay the society with loving care, deliver happiness
and contribute with devoted love.
2019 "Spring Festival Transportation with Youth" event
Volunteer 2,170 persons
Duration 6,236 hours
Benefited passengers 430,000 persons
Never stop providing volunteer services
On 2 April (the "World Autism Awareness Day"), our Zhejiang
Branch and Zhejiang Dalaba Special Children Care Center organized
an activity themed "Heading towards warmth - the journey", with an
aim to offering unique experience to autistic children and
encourage the public to eliminate their misunderstandings about
autism as well as paying attention to the social integration of
autistic children.
On 31 May, three cabin crew teams (namely the Xiangyi Team,
"Wings of Dream" Team and Anyi Team) and the (1st team) Flight Team
of Air China's Tianjin Branch visited Tianjin No.1 High School to
hold an event themed "Colorful teenage, vitality, happy
companionship and pursuing dreams".
Outlook for 2020
The year of 2020 is the final year for the 13th Five-year Plan,
as well as a crucial year for completing the building of a
moderately prosperous society in all respects and achieving the
first centennial goal. Air China will thoroughly implement the new
development philosophy by focusing on supply-side structural
reforms and moving forward with reform and opening-up, in order to
ensure success in the three critical battles. Meanwhile, Air China
will effectively drive the modernization of its governance system
and capability, thereby developing itself as a world-class aviation
transportation company.
Consolidating the foundation of quality development. CNAHC is
currently in a critical period of developing as a world-class
aviation transportation group, and prepares to enter the final year
for the 13th Five-year Plan, a year of linking the past
achievements and future development. As safety is the lifeblood of
the civil aviation industry, the Company must continue to
thoroughly implement the important thoughts and instructions of
General Secretary Xi Jinping regarding safety production, so as to
continuously improve the political stance of safety work and lay a
solid foundation for establishing itself as a world-class aviation
transportation group from a higher level, starting point and
target!
Striving to offer world-class products and services. By
establishing a sound and hierarchical system for products and
services, and accelerating the worldwide construction projects of
ground support platforms, the Company has enhanced its capability
to respond swiftly and make agile decisions under exceptional
conditions. Besides, we have also stepped up the development of hub
strategic products and continued to promote the applications of our
baggage reconciliation system and radio frequency identification
technology, thereby developing digitalized and intelligent
innovation convenient travel products as well as promoting the
construction of service innovation laboratories and application of
the results.
Comprehensively motivating and nurturing various types of
outstanding talents for Air China: Air China will adhere to the
concept of people-oriented and utilize the democratic management
function of labor unions. Based on the actual demands of employees,
the Company will strengthen the selection and cultivation of
outstanding young cadres to motivate the cadres of all ages.
Moreover, we will improve the appraisal and fault tolerance
mechanism as well as refining the system and methods of encouraging
officials to undertake due responsibilities. The Company will also
strengthen the team building of educated, skilled, and innovative
workforce, and build a growth platform for youth in order to
implement the youth support program.
Ensuring success in the three critical battles. With a focus on
the fields and poverty alleviation projects which are conducive to
the local sustainable development, the Company can ensure the
stable and sustainable effect of poverty alleviation. Meanwhile, it
will continue to implement the "Three-Year Action Plan to Win the
Blue Sky Protection Campaign" by accelerating construction of the
carbon emission system and the energy conservation and
environmental protection management platform and propelling the
"Application of New Energy Vehicles" efforts. Air China will
improve the four-in-one management mechanism integrating risks,
internal control, compliance and laws; and promote the
establishment of internal audit system to prevent various
operation
management risks.
In the future, we will make concerted and aggressively excelling
efforts to leverage our remarkable operation performances to lay a
solid foundation for establishing itself as a world-class aviation
transportation enterprise,and make greater contributions to the
great accomplishment of completing the building of a moderately
prosperous society in all respects!
Table of Major Indicators
Name of Indicators 2017 2018 2019
Total assets (RMB100 million) 2357.18 2437.16 2942.54
Total actual tax paid during this
year (RMB100 million) 67.71 88.85 64.17
Number of registered aircraft (unit) 655 669 699
Average aircraft age (years) 6.53 6.62 6.96
Operating income (RMB100 million) 1213.63 1367.74 1361.81
Total profit (RMB100 million) 114.81 99.58 91.05
Safe flight hours (10,000 hours) 211.52 224.52 228.5
RTK (100 million tonnes kilometres) 253.85 224.52 228.5
Passenger carried (100 million persons) 1.02 1.10 1.15
Cargo and mail carried (10,000 tonnes) 184.16 190.84 143.42
Social contribution per share (RMB) 2.77 2.97 3.01
Purchases from the five largest suppliers
(RMB100 million) 350.59 412.36 361.32
Intellectual property rights registered(pieces) 2819 3006 3080
Passengers' overall satisfaction
(points) 88.00 90.6 81.4
Premium passengers' overall satisfaction
(points) 88.20 89.5 82
Number of complaints received from
passengers for the whole year(cases) 16155 13450 12373
Passenger complaint handling rate
(%) 100 100 100
Domestic luggage error rate (pieces/1,000
persons) 0.80 0.98 0.77
Overseas luggage error rate (pieces/1,000
persons) 3.75 3.93 4.24
Flight on-time performance (%) 70.9 80.36 81.83
Flight execution rate (%) 98.0 98.4 98.19
Total energy consumption (10,000
tonnes standard coal) 1008.9 1094.2 1078.8
Aviation fuel consumption (10,000
tonnes) 680.5 738.5 728.9
Power consumption (MWh) 152054.5 167299.6 195539.2
Gasoline consumption (tonnes) 1917.8 2595.8 2709.9
Diesel consumption (tonnes) 8505.7 9363.2 7693.0
Natural gas consumption (10,000 m3) 1732.9 1783.5 1579.2
Thermal Force (MKJ) 408225.0 378491.0 244341.1
Other energy consumption (tonnes
standard coal) 26.9 24.5 4.8
Fuel consumption per RTK (kg/tonnes
kilometres)) 0.274 0.274 0.296
CO2 emissions per RTK (g/tonnes kilometres) 874.0 873.4 931.5
Name of Indicators 2017 2018 2019
CO2 emissions (10,000 tonnes) 2170.7 2354.3 2324.8
Total hazardous waste emissions
(tonnes) 356.7 632.0 785.2
Water consumption (10,000
tonnes) 469.5 512.1 492.4
Environmental protection
investment (RMB10,000) 29000.0 21931.1 26984.5
Number of employees on the
post (persons) 25168 28302 46862
Number of foreign employees
(persons) 1113 983 1247
Number of minority employees
(persons) 1074 1419 1972
Number of disabled employees
(persons) 20 15.5 17
Female employee percentage
(%) 45.5 43.56 50.9
Total number of management
staff and management supporting
employees (persons) 6443 6721 6871
Labour contract signing rate
(%) 100 100 100
3.30 3.47
Distribution Distribution
of employees of employees
leaving the leaving the
Company % Company %
Aged 35 and Aged 35 and
below 5.25 below 4.57
Aged 36-45 Aged 36-45
0.84 2.0
Aged 46-60 Aged 46-60
7.87 0.39
Male 2.69 Male 2.33
Female 4.07 Female 4.56
China 3.29 China 3.51
Foreign countries Foreign countries
and regions and regions
Employee turnover rate (%) 2.56 3.42 2.16
Proportion of employees guaranteed
by collective bargaining
agreements (%) 100 100 100
Total training hours (hours) 1989.19 207551 210701
Number of employees participated
trainings (persons) 94190 119707 110206
Total employee education
expenses (RMB10,000) 2121 2219 1787
Notes:
1. For this year, the financial and operating data reported in
this report is consistent with that of the annual report. Among
which, there are changes in the consolidation scope for financial
data, i.e. Air China Cargo is no longer in the scope of
consolidation.
2. The information on services and employees is based on the
calibre of Air China. Among which, the total number of employees
changed because of the factor of employee conversion. The number of
disabled employees is based on the "Confirmation Regarding
Verification of Employment of Disabled by Employers in Beijing"
Beijing Shunyi Disabled Labor Employment Service Center.
3. The information on energy consumption is based on the calibre
of Air China, Shenzhen Airlines, Kunming Airlines, Dalian Airlines,
Air China Inner Mongolia, Beijing Airlines and Ameco. Among which,
CO2 emissions include only the direct emissions from aviation fuel
combustion, and other energy emissions have no national unified
standards for calculation currently; hazardous waste emissions
include the emissions from Ameco's hazardous waste.
Index
CONTENTS ESG Index of The Stock GRI Standards
Exchange
About this report 102-45/102-46/102-50/102-51/102-52/102-53/102-54
========================================================= ==================================================
Overview
Chairman's Statement 102-14
========================================================= ==================================================
Company Profile 102-1/102-2/102-3/102-5/102-6/102-7/102-18
Image of Air China
in 2019 102-56/103-3/401-2
========================================================= ==================================================
Management of Sustainable
Development 102-16/102-18/102-19/102-20/102-21/102-22/102-23/
Guidance of Party
Building
============================== ========================= ==================================================
102-15/102-16/102-17/102-29/102-30/103-1/103-2/
Corporate Governance B6.3/ B7/B7.1/B7.2/B7.3 205-2/205-3/206-1/417-1
Feature
=============================================================================================================
Poverty Alleviation:
Winning the Battle
for Poverty
Alleviation and Taking
Social Responsibility B8.1/B8.2 203-1/413-1/415-1
Epidemic Prevention:
Epidemic is the Command,
to
Fight is our Responsibility B8.1/B8.2 203-1/415-1/416
============================== ========================= ==================================================
Safety - Stick to and Build on the Foundation for Development
Consolidating Safety
Management B2.3 103-1/103-2
============================== ========================= ==================================================
Guaranteeing Safe
Operation B2.3 103-1/103-2/103-3
103-2/103-3
Promoting the Safety
Culture 103-2/103-3
========================================================= ==================================================
Service - A Heartwarming Journey
Improving Service
Management B6/B6.2 103-1/103-2
============================== ========================= ==================================================
Improving Service
Experience B6.5 416-1/417-1
Economy - Becoming the World's Leading Enterprise
=============================================================================================================
Creating Economic
Value Together 201-1
Driving Joint Development
with Partners B5/B5.1/B5.2/B5.3/B5.4 102-9
============================== ========================= ==================================================
CONTENTS ESG Index of The GRI Standards
Stock Exchange
Environment - Building Beautiful Home Together
===============================================================================================================
Establishing Energy
Conservation and
Environmental Protection
Management Systems A3/A3.1 103-2
Creating a Green
Operational Model A1/A1.1/A1.6 103-2/302-4/302-5/305-7
=========================== ================================= ===============================================
Increasing Investment
in Green Support A2/A2.1/A2.3/A2.4 103-2/201-2/203-1/302-1/302-4
Coping with Climate
Changes A3/A3.1/A4.1 103-2
=========================== ================================= ===============================================
Promoting Environmental
Protection A3/A3.1 103-2/304-1/304-3
Society - Building a Better Life Together
===============================================================================================================
Being Committed to 102-8/102-35/102-36/102-37/102-41/401-1/401-2/
Staff Development B1/B1.1/B2/B2.3/B3/B4/B4.1/B4.2 404-2/405-1/406-1
Sincerely Giving
Back to the Society B8/B8.1/B8.2 413-1/415-1
=========================== ================================= ===============================================
Performance
Outlook for 2020
=========================== ================================= ===============================================
Table of Major Indicators 301-1/302-3/305-4/305-5/306-2/404-1
Index 102-55
============================================================== ===============================================
Third-party Assurance 102-56
Feedback Collection
============================================================== ===============================================
Description:
1. In the aviation industry, discharge mainly comes from jet
fuel, which accounts for over 99% of the total discharge, with a
very limited amount of the other substances, which is not the main
interests of management and disclosure of Air China
2. In 2019, Air China did not incur any serious environmental
pollution or over discharge accidents
Third-party Assurance
Assurance Statement of Corporate Social Responsibility
Report
TUV Asia Pacific Ltd. ("TUV NORD") has been commissioned by the
Air China Limited ("Air China") to carry out an independent
third-party assurance of Air China's 2019 Corporate Social
Responsibility Report (the "Report").
Air China is responsible for the collection, analysis,
aggregation and disclosure of information within the Report. TUV
NORD's responsibility in performing this work (assurance of the
Report) is in accordance with terms of reference agreed in the
scope of engagement with Air China. Air China is the intended users
of this statement.
This statement is based on the 2019 Corporate Social
Responsibility Report prepared by Air China, for which Air China is
responsible for the completeness and truthfulness of the
information and data provided in the Report. This Report is the
twelfth corporate social responsibility report publicly published
by Air China, and TUV NORD is invited again to give independent
assurance.
Assurance Scope
-- Key performance and relevant information regarding social
responsibilities in 2019 disclosed in the Report;
-- Evaluation of management processes, including the collection,
analysis and inspection of data and information, involved in the
Report;
-- Since the economic data has been audited by a third party, no
double audit has been conducted during this assurance.
On-site assurance of the Report was conducted on 13 March
2020.
Assurance Methodology
Assurance process included the following activities:
-- Review the document and information provided by Air
China;
-- Adopt online audit in view of the outbreak of COVID-19
epidemic; review the mail communication data of Air China report
information collection staff and communicate with the staff through
instant messaging tools;
-- Visit the related websites and public information published
by media; verify the data and information in the report through
sampling method;
-- Refer to GRI Sustainability Reporting Guideline (GRI
Standards) for requirements on balance, comparability, accuracy,
timeliness, clarity, reliability of social responsibility report,
and conduct evaluation of the same;
-- Refer to AA1000 Assurance Standard (2008);
-- Evaluate the report by taking reference to the Hong Kong
Stock Exchange's Environmental, Social and Governance Reporting
Guide (HK-ESG) for reporting on the importance, quantification,
balance and consistency requirements;
-- Assurance activity is conducted based on TUV NORD CSR report
assurance management procedure.
Assurance Conclusion
The 2019 Social Responsibility Report prepared by Air China
Limited provides an objective view of the social responsibility
work carried out by the Company in 2019 and the results achieved.
The data of the Report is reliable and objective. TUV NORD did not
find any systematic or substantial error, which meets the
disclosure requirement of GRI Standards core option.
-- The Report's overall structure is complete, and the disclosed
information is clear, comprehensible and available;
-- The Report responds to stakeholders' demands and expectations
through five dimensions, namely "Safety - Holding the Bottom Line
for Development; Service - A Heartwarming Journey; Economy -
Becoming a World's Leading Enterprise; Environment - Building
Beautiful Home Together; Society - Building a Better Life
Together".
-- The Report disclosed the social responsibility performance of
Air China in the last three years in terms of responsibility
performance, which can be comparable.
Suggestion for Improvement
Through assurance and evaluation, we have the following
improvement suggestions on Air China's CSR practice and
management:
-- The social responsibility strategies and plans could be
further refined by setting up clear responsibility goals;
-- The performance data could be disclosed in a more
comprehensive manner in order to improve the reporting balance.
Special Statement:
This assurance statement excludes:
-- The activity beyond information disclosure;
-- The position, idea, faith, objective, direction of future
development, and promise stated by Air China;
-- Since the economic data has been audited by a third party, no
double audit has been conducted during this assurance.
Statement of Independence and Competence
TUV NORD Group in Germany is the world's leader in inspection,
testing and verification, operating in more than 70 countries
throughout the world and providing services which include
management systems and product certification; quality,
environmental, social and ethical auditing and training;
environmental, social responsibility and sustainability report
assurance.
TUV Asia Pacific Limited, one of the global branches of TUV NORD
Group in Germany, affirms its independence so as to ensure that
there is no conflict of interests with Air China Limited or its
branches and stakeholders during the assurance process of this
Social Responsibility Report. All information in this Report was
provided by Air China Limited, and TUV NORD was not involved in
preparing the Report.
TUV Asia Pacific Limited
Authorized person: Haining Song Li
Date: 30 March 2020
Team leader of Assurance: Xuemei(Olina)
Date: 30 March 2020
Note: In case of any conflict between the Chinese and English
versions of the statement, the Chinese version shall prevail.
Feedback Collection
Dear reader:
Thanks for reading the 2019 Social Responsibility Report of Air
China Limited, which is the twelfth social responsibility report
published by Air China. You are welcomed to provide us with your
comments and suggestions on this report for consideration and
adoption, enabling us to make continuous improvement in future
report preparation and to improve our corporate social
responsibility management and practice. We look forward to your
valuable comments and suggestions.
1. Do you think the overall report is satisfactory?
Excellent Good Fair Poor
2. Did the report provide all information you are concerned
about?
Excellent Good Fair Poor
3. Do you think the report has faithfully reflected the
performance of Air China in respect of creating
economic value, social value and environmental value and
fulfilling social responsibility?
Excellent Good Fair Poor
4. Can you access the information you are concerned about in a
convenient way?
Excellent Good Fair Poor
5. Do you think the information disclosed in the report is
accurate, clear and complete?
Excellent Good Fair Poor
6. Do you have any comment or suggestion to our social
responsibility work and social responsibility report in the
future?
Please provide your information, we will keep it strictly
confidential:
Name Place of employment/ occupation
Telephone Email
Address Postal code
This information is provided by RNS, the news service of the
London Stock Exchange. RNS is approved by the Financial Conduct
Authority to act as a Primary Information Provider in the United
Kingdom. Terms and conditions relating to the use and distribution
of this information may apply. For further information, please
contact rns@lseg.com or visit www.rns.com.
END
STRLZLFFBDLBBBV
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