Eckoh PLC Eckoh releases upgraded CallGuard product
January 25 2021 - 1:00AM
RNS Non-Regulatory
TIDMECK
Eckoh PLC
25 January 2021
January 25 2021
Eckoh plc
("Eckoh")
Eckoh releases upgraded CallGuard product
CallGuard's new features help improve user experience and
protection against fraud
Eckoh plc (AIM:ECK), the global provider of secure payment
products and customer contact solutions, today announces it has
launched an upgraded version of CallGuard, its patented PCI DSS
compliant secure payment solution.
The new, more advanced features will improve functionality and
user experience for contact centre agents and managers. The new
agent interface will provide greater control, helping agents to
complete payment calls faster, with greater accuracy, providing a
more efficient customer experience. New real-time, advanced
analytics and comprehensive reporting dashboards will deliver
increased visibility of contact centre operational performance and
payment related call data, enabling clients to improve
business-critical decision making. Equipped with tighter controls
and greater intelligence, the new CallGuard solution will afford
contact centre managers with greater levels of efficiency as well
as best-in-class security to mitigate against online fraud.
End users will also benefit from the ability to use an enhanced
voice-activated payments option, which is available in multiple
languages, as an alternative where required, to entering their card
data via telephone keypad. This leverages Eckoh's long heritage in
providing market-leading speech services.
Eckoh's commitment to innovating its technology and increasing
its product differentiation, continues to strengthen the Company's
competitive advantage and market leadership, as the go-to provider
of best-in-class secure payments solutions.
Currently, organisations across all sectors use CallGuard to
secure their customers' payment data and mitigate against fraud,
many of which were instrumental in shaping the new features in this
upgrade.
Nik Philpot, Chief Executive Officer at Eckoh said, " The
acceleration of digital adoption has meant that the need for
stronger data security and tighter controls on fraud prevention has
never been higher. This challenge has been exacerbated by the
pandemic as consumers have turned increasingly to card-not-present
channels such as phone, chat and web to make their purchases.
It remains a key priority for us to continue to innovate our
technology, to ensure we are providing the very best, most
effective and safest payment services for all our clients around
the world. The new CallGuard is testament to this commitment and
comes at a time when organisations need absolute confidence that
they have chosen a solution that will meet their requirements both
now and into the future."
For more information and to see how CallGuard works, visit
https://www.eckoh.com/secure-payment-services/telephone-payments or
get in touch.
- Ends -
For more information, please contact:
Eckoh plc
Nik Philpot, Chief Executive Officer
Chrissie Herbert, Chief Financial Officer
Tel: 01442 458 300
www.eckoh.com
About Eckoh plc
Eckoh is a global provider of secure payment products and
customer contact solutions, supporting an international client base
from its offices in the UK and US.
Our secure payments products help our clients take payments
securely from their customers through multiple channels. The
products, which include the patented CallGuard, can be hosted in
the Cloud or deployed on the client's site and remove sensitive
personal and payment data from contact centres and IT environments.
They offer merchants a simple and effective way to reduce the risk
of fraud, secure sensitive data and become compliant with the
Payment Card Industry Data Security Standards ("PCI DSS") and wider
data security regulations. Eckoh has been a PCI DSS Level One
Accredited Service Provider since 2010, securing over GBP2bn in
payments annually.
Eckoh's customer contact solutions enable enquiries and
transactions to be performed on whatever device the customer
chooses, allowing organisations to increase efficiency, lower
operational costs and provide a true Omnichannel experience. We
also assist organisations in transforming the way that they engage
with their customers by providing support and transition services
as they implement our innovative customer contact solutions.
Our large portfolio of clients come from a broad range of
vertical markets and includes government departments, telecoms
providers, retailers, utility providers and financial services
organisations.
For more information go to www.eckoh.com
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