ECK Eckoh Plc

12 March 2024

Eckoh plc

("Eckoh", the "Group", or the "Company")

Global Partnership with RingCentral

-       Eckoh partners with RingCentral to offer secure payment solutions across multiple channels

-       Eckoh to provide contact centre security in the US and beyond

Eckoh plc (AIM: ECK), the global provider of Customer Engagement Data Security Solutions today announces a partnership with RingCentral, a leading provider of AI-first global enterprise cloud communications, video, webinars, hybrid events, and contact centre solutions, where it will provide RingCentral's contact centre security requirements in the US and beyond.

The Eckoh Secure Engagement Suite of SaaS-based security products and services not only helps clients to be PCI-DSS compliant, but also helps their contact centres be truly secure by ensuring that sensitive payment data never enters their environment. Furthermore, it helps them deliver better customer experiences across every channel, boost agent productivity, reduce costs, and increase customer satisfaction.

Contact centre security is a growing challenge, and the average cost of a US data breach hit an all-time high of $9.48 million in 2023.* Eckoh's patented solutions ensure that sensitive payment and personal data never enter the contact centre environment when a payment is taken, giving a simple and effective way to minimize fraud risk, secure sensitive data and maintain PCI DSS compliance. These proven solutions secure 'card-not-present' payments made through any engagement channel including the phone, web chat, digital messaging applications or through an automated bot. They also allow digital payments to be taken securely with popular eWallets such as Apple Pay, Google Pay and PayPal as well as other methods such as open banking.

Nik Philpot, Chief Executive Officer, said: "We're excited to work with RingCentral globally to help their contact centre clients reach the highest levels of security and compliance.  With PCI DSS compliance becoming even stricter, agent home working here to stay, and cyber criminals more aggressive and tenacious, the addition of Eckoh's solutions to RingCentral's suite of services will help them secure the contact centres of their clients and enhance the relationship they have with their end customers."

* IBM Data Breach Report 2023

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About Eckoh plc

As a global provider of Customer Engagement Data Security Solutions, Eckoh is all about making the world of data more secure.  

Our vision is that everyone should be able to trust every brand and engage without risk to their personal information. We're on a mission to set the standard for secure interactions between consumers and the world's leading brands, and our innovative products build trust and deliver value though exceptional experiences. 

We're trusted by many of the world's leading brands to help them manage the personal data from customer enquiries and transactions safely. Our solutions enable payment transactions to be performed securely and help protect sensitive personal data across any customer engagement channel and device the customer chooses.

Protected by multiple patents, our solutions remove sensitive personal and payment data from contact centres and IT environments, as the best way to secure data is not to collect it. This allows organisations to be not just compliant but secure, increase efficiency, lower operational costs, and provide an excellent customer experience.  This is our specialism.

Our solutions are delivered globally through multiple cloud platforms or can be deployed on the client's site. They offer merchants a simple and effective way to reduce the risk of fraud, secure sensitive data and become compliant with the Payment Card Industry Data Security Standards ("PCI DSS") and wider data security regulations.  Eckoh has been a PCI DSS Level One Accredited Service Provider since 2010, and our extensive portfolio of typically large enterprise clients spans a broad range of vertical markets including government departments, telecoms providers, retailers, utility providers and financial services organisations. 

For more information go to www.eckoh.com or email MediaResponseUK@eckoh.com.