MIAMI, Feb. 25, 2020 /PRNewswire/ -- Sitel Group,
one of the largest customer experience (CX) management companies in
the world, today announced its Gold Sponsorship for Relate 2020,
Zendesk Inc.'s annual global user conference to be held in
Miami, March 3-5, 2020.
"We are proud to continue working with Zendesk by sponsoring
this event in Miami - home of our
very own HQ," said Martin
Wilkinson-Brown, Chief Marketing Officer at Sitel Group.
"Like Zendesk, Sitel Group is dedicated to delivering exceptional
CX and supporting its customers. We look forward to connecting with
brands who seek to enhance their own CX at Relate 2020."
As part of the sponsorship, Sitel Group experts will host an
expo theater session on March 3 from
7:05 to 7:20 p.m. In this session,
titled The Dinosaur in the Room: Building [CX] Dragons, the
group will address how a successful business transformation is
imperative for brands who want to stand out in the market and
deliver differentiated customer experiences.
Zendesk is a CRM company that builds support, sales and customer
engagement software designed to foster better customer
relationships. Zendesk serves more than 150,000 customers across a
multitude of industries in over 30 languages. Zendesk is
headquartered in San Francisco and
operates 17 offices worldwide.
Sitel Group's global footprint and conversational CX approach
bring clients closer to their customers through relevant,
customized and scalable CX solutions. With Sitel Group's fully
managed Zendesk solution, customers can benefit from enhanced CX
capabilities with Zendesk integration.
About Sitel Group
Sitel Group's 80,000 people across
the globe connect many of the world's best-known brands with their
customers – 3.5 million times every day. As a global customer
experience (CX) management leader, we apply our 30+ years of
industry-leading experience and the entrepreneurial spirit of our
group's founders to deliver omnichannel experiences through voice,
chat, social media and more to customers of our 400+ clients across
all verticals – from Fortune 500 companies to local startups.
Our group's breadth of capabilities – powered by our ecosystem
of experts including innso, Learning Tribes, Sitel, Sitel Insights
and TSC – go beyond business process outsourcing (BPO) to support
every stage of the customer journey. We are redefining the contact
center and improving business results by pairing innovative
solutions – such as self-care and automation – with the human
touch, emotion and empathy of our people.
As a CX platform, we are powered by experts to deliver tailored
CX solutions to fit our clients' needs through our consultative,
customer-centric approach adding value at every touchpoint –
regardless of location, channel or time of day.
Media Contact:
media@sitel.com
View original content to download
multimedia:http://www.prnewswire.com/news-releases/sitel-group-sponsors-zendesk-relate-2020-301010836.html
SOURCE Sitel Group