Partnership is exclusive within the healthcare
BPO industry
PLANTATION, Fla., July 29,
2024 /PRNewswire/ -- Everise, a leader in
transforming customer service for global healthcare companies,
today announced its exclusive partnership with Sanas, a global
leader in real-time speech and accent conversion technology. The
partnership provides Everise exclusive access to Sanas' services in
the healthcare Business Process Outsourcing (BPO) provider domain,
enhancing customer satisfaction, productivity, and cost
efficiencies in the competitive industry.
Everise and Sanas are jointly committed to harnessing innovation
to elevate customer satisfaction, to create a bias-free ecosystem
for customer service agents around the globe. The strategic
collaboration will integrate Sanas' proprietary Artificial
Intelligence (AI) powered real-time speech understanding technology
into Everise's suite of customer experience solutions, and is
intended to bring both companies one step further in transforming
the way healthcare businesses communicate with their customers,
enhancing clarity, understanding, and overall satisfaction.
Both teams have embarked in the initial stages of their
partnership and are deeply engaged in implementing the technology
seamlessly into operations. Initial results have been promising,
demonstrating enhanced customer satisfaction levels at an early
stage.
"We are excited to partner with Sanas to bring their
state-of-the-art technology exclusively to our clients in the
healthcare services sector. Everise is committed to transforming
customer experiences through innovation. Integrating Sanas'
technology into our solutions will enable us to achieve greater
customer satisfaction, connecting people better and delivering a
truly global and inclusive customer experience no matter where the
customer, or client, is located," shared Sudhir Agarwal, Founder & CEO,
Everise.
"We're thrilled to partner with Everise to deliver exceptional
and inclusive customer experiences in the world of healthcare. With
our mission, vision and purpose, we have patented a real-time
speech understanding technology which is our first foray into
making live communications more inclusive for a globally
distributed workforce. This ties directly into Everise's operations
globally and opens new opportunities," shared Maxim Serebryakov, CEO, Sanas.
Everise is a leading global healthcare services outsourcing
company which was established in 2016 and has since grown to a
workforce of 20,000 spanning eight markets. Throughout its
operations, Everise has prioritized building a people-focused
culture where happy employees drive customer experiences that
consistently exceed expectations. Over the years, the company has
earned multiple industry awards, recognizing its leadership,
dedication to innovation, and its people-centric workplace.
About Sanas
Sanas provides the world's first Real-Time Speech Understanding
Platform powered by its patented generative AI technologies. Born
from a mission to power a kinder, more compassionate world, Sanas
is pioneering a revolution in human connection by making global,
real-time communication more inclusive. Today, Sanas holds a patent
for its Real-Time Accent Translation technology and also powers
background noise elimination. Founded in 2020, Sanas is led by a
team of exceptional co-founders, including CEO Maxim Serebryakov, CTO Shawn Zhang, and COO Sharath Keshava Narayana. To learn more, visit
Sanas.ai.
About Everise
Founded in 2016, Everise is a global leader transforming
customer service for healthcare, transport, logistics,
insurance, financial services, and tech businesses. Backed by
Brookfield and Warburg Pincus, the company solves problems for the
millions of customers of some of the world's leading brands, by
combining the best technology with compassionate service. With
20,000 champion agents operating across eight strategic markets
globally, Everise seeks to deliver happiness to customers of some
of the world's best loved brands. Our customer service solutions
are high-performing, secure, and agile, with fluent proficiency in
32 languages, enabling businesses to scale globally while achieving
top customer satisfaction. Learn more
at www.weareeverise.com.
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SOURCE Everise